Reviews
The experience was wonderful,starting with the drive test,appraisal of my trade-in to getting my car delivered from another dealer-akk went great!
The experience was wonderful,starting with the drive test,appraisal of my trade-in to getting my car delivered from another dealer-akk went great!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Edward, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Very pleased with the hospitality. Treated very friendly and courteous.. accommodating to my needs.. Although it was a very long process! Have not other comments..
Very pleased with the hospitality. Treated very friendly and courteous.. accommodating to my needs.. Although it was a very long process! Have not other comments..
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
The most pleasant place you may experience of purchasing your dream car, lovely BMW! Each time I had wonderful sense of being respected while the atmosphere was calm. BTW PJ will be your dream agent if you ask me!
The most pleasant place you may experience of purchasing your dream car, lovely BMW! Each time I had wonderful sense of being respected while the atmosphere was calm. BTW PJ will be your dream agent if you ask me!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
David, my advisor, was great. He communicates well and if happy to help out his customers.
David, my advisor, was great. He communicates well and if happy to help out his customers.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Carlsbad. Please don't hesitate to reach out if there's anything additional we can do for you.
My experience has been wonderful.The process was very easy,from the test drive ,financing,to driving vehicle home the same day.
My experience has been wonderful.The process was very easy,from the test drive ,financing,to driving vehicle home the same day.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Edward, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Good purchase experience. Peter and K were extremely helpful. Facility is very nice, cars are clean and service was outstanding. I would recommend to anybody looking to purchase.
Good purchase experience. Peter and K were extremely helpful. Facility is very nice, cars are clean and service was outstanding. I would recommend to anybody looking to purchase.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
This my second lease with BMW of Carlsbad. Again, the team hustled and found the vehicle I was looking for. They worked with me on the $$ aspect so it fit with my payment goals. I look forward to future leases with BMW of Carlsbad!
This my second lease with BMW of Carlsbad. Again, the team hustled and found the vehicle I was looking for. They worked with me on the $$ aspect so it fit with my payment goals. I look forward to future leases with BMW of Carlsbad!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Follow up communication is substandard ... promises verbally made but not honored. Extremely difficult to get live conversation. Text/email msg takes days to receive a reply and then doesn't address my questions. Was hoping for friendly, respectful, longterm relationship but for me that requires verbal communications. Very disappointing š
Follow up communication is substandard ... promises verbally made but not honored. Extremely difficult to get live conversation. Text/email msg takes days to receive a reply and then doesn't address my questions. Was hoping for friendly, respectful, longterm relationship but for me that requires verbal communications. Very disappointing š
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.
Brought my car in for regular oil change and was told the car needed some programming updates too. While I waited 3 hours for the (scheduled appointment) service, they scanned the carās computer and managed to return all of the considerable settings to factory settings but didnāt bother to inform me. They had promised a wash and vacuum but neither was done. I figure out on the way home that the settings that took the tech āgeniusā 1.5 hours to program were all gone. I immediately went online and used the live agent to schedule another appointment for a genius to put everything back the way it was for two days later. I then show up got my scheduled-and confirmed- appointment to be told that none of the geniuses are available. I have to schedule yet another appointment for them to fix what they thoroughly messed up. That THIRD appointment is this afternoon. Recap: 3 hours for a scheduled oil change; removed all of the considerable settings and didnāt tell me; did not even attempt the promised and included wash and vacuum; got stood up on my first scheduled and confirmed appointment to fix what they messed up; now going on 3 appointments for a single maintenance oil change.
Brought my car in for regular oil change and was told the car needed some programming updates too. While I waited 3 hours for the (scheduled appointment) service, they scanned the carās computer and managed to return all of the considerable settings to factory settings but didnāt bother to inform me. They had promised a wash and vacuum but neither was done. I figure out on the way home that the settings that took the tech āgeniusā 1.5 hours to program were all gone. I immediately went online and used the live agent to schedule another appointment for a genius to put everything back the way it was for two days later. I then show up got my scheduled-and confirmed- appointment to be told that none of the geniuses are available. I have to schedule yet another appointment for them to fix what they thoroughly messed up. That THIRD appointment is this afternoon. Recap: 3 hours for a scheduled oil change; removed all of the considerable settings and didnāt tell me; did not even attempt the promised and included wash and vacuum; got stood up on my first scheduled and confirmed appointment to fix what they messed up; now going on 3 appointments for a single maintenance oil change.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're disappointed to hear of the negative experience you had at our location. Please call our General Manager at (760) 335-6124 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Great experience at Carlsbad BMW! I will definitely return and gladly refer my friends and family.
Great experience at Carlsbad BMW! I will definitely return and gladly refer my friends and family.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Lilly, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.