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BMW of Carlsbad

(2,141 reviews)
Visit BMW of Carlsbad
Sales hours: 10:00pm to 7:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 8:30am–9:00pm
Sunday 10:00pm–7:00pm
New (888) 447-0921 (888) 447-0921
Used (877) 214-8719 (877) 214-8719
Service (888) 284-1254 (888) 284-1254

Inventory

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About our dealership

This seller has been on Cars.com since December 2006.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

(2,141 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Carlsbad from DealerRater.

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Davin and Gio are amazing with the purchase of my BMW. They were very patient with me and answered all of my questions!

Davin and Gio are amazing with the purchase of my BMW. They were very patient with me and answered all of my questions!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Jeanette, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Second vehicle purchases here. First time with Andres, this time with Nabi. They were both amazing. Very friendly and and great customer service. Never felt rushed or pressured. The location is very nice, good selection and the service department is great too. They took good care of us. Highly Recommended. Thank you!

Second vehicle purchases here. First time with Andres, this time with Nabi. They were both amazing. Very friendly and and great customer service. Never felt rushed or pressured. The location is very nice, good selection and the service department is great too. They took good care of us. Highly Recommended. Thank you!

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Keith Sherman is an excellent representation of the professionalism of the entire BMW of Carlsbad organization! He is exceptional at the process of service!

Keith Sherman is an excellent representation of the professionalism of the entire BMW of Carlsbad organization! He is exceptional at the process of service!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Great experience with Marcel. The dealership was extremely accommodating with our deal and did not feel pressured. We will definitely be going back for our next BMW! Highly recommend.

Great experience with Marcel. The dealership was extremely accommodating with our deal and did not feel pressured. We will definitely be going back for our next BMW! Highly recommend.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Sean, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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We leased a BMW I4.from BMW Carlsbad. From the minute I walked in I was treated royally. Giovani explained everything an PJ really got me the best deal possible. I was given a tutorial by Giovani who set up all kinds of things for me and explained the car apps to me one by one. I give this experience A+++++++.

We leased a BMW I4.from BMW Carlsbad. From the minute I walked in I was treated royally. Giovani explained everything an PJ really got me the best deal possible. I was given a tutorial by Giovani who set up all kinds of things for me and explained the car apps to me one by one. I give this experience A+++++++.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Anne, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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I have bought a new car every two years most of my life (I am 80), so take this review seriously. First, this dealer is superb. They have high integrity and will accommodate you any way they can. Secondly and should be first, Charles, our salesman, was the very best. The most patient and articulate guy who LOVES BMW’S. He is a genuinely nice man who really helped us work towards a deal that was painless. He also dealt with our trade in fairly. Please seek him out if you want to buy a BMW!

I have bought a new car every two years most of my life (I am 80), so take this review seriously. First, this dealer is superb. They have high integrity and will accommodate you any way they can. Secondly and should be first, Charles, our salesman, was the very best. The most patient and articulate guy who LOVES BMW’S. He is a genuinely nice man who really helped us work towards a deal that was painless. He also dealt with our trade in fairly. Please seek him out if you want to buy a BMW!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Rita, we're happy you found our staff to be so supportive during your experience here at BMW of Carlsbad. Don't hesitate to call us if you ever need anything. Be safe on the road!

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HIGHLY SATISFIED!! We discovered the most welcoming and hospitable client agent at BMW Carlsbad, PJ Fadaiian is by far the most effective partner any auto buyer could hope to work with!! PJ is "the man" from initial contact at the dealership to follow up on service and satisfaction... not to mention he had great snacks to keep me from getting hangry. In all seriousness, my husband and I were helping our daughter purchase her first car with her own money, and it was a happy bonding experience thanks to the sales team at BMW Carlsbad. I will absolutely be a return customer in the future and highly recommend using BMW of Carlsbad for anyone seeking a new or used vehicle.

HIGHLY SATISFIED!! We discovered the most welcoming and hospitable client agent at BMW Carlsbad, PJ Fadaiian is by far the most effective partner any auto buyer could hope to work with!! PJ is "the man" from initial contact at the dealership to follow up on service and satisfaction... not to mention he had great snacks to keep me from getting hangry. In all seriousness, my husband and I were helping our daughter purchase her first car with her own money, and it was a happy bonding experience thanks to the sales team at BMW Carlsbad. I will absolutely be a return customer in the future and highly recommend using BMW of Carlsbad for anyone seeking a new or used vehicle.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Jenny, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Had a great experience. Once other dealerships and Carlsbad was amazing to buy a new car from.

Had a great experience. Once other dealerships and Carlsbad was amazing to buy a new car from.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Thank you BMW of Carlsbad. I love the service and professionalism I receive here each visit.

Thank you BMW of Carlsbad. I love the service and professionalism I receive here each visit.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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The service manager did not respond to calls or texts. Terrible service and I have been long time extra satisfied customer of BMW Carlsbad. This is the second time this service manager dropped the ball and what is most concerning seemed completely oblivious and not that least bit apologetic. I hope BMW Carlsbad takes these reviews seriously and takes reasonable necessary corrective action.

The service manager did not respond to calls or texts. Terrible service and I have been long time extra satisfied customer of BMW Carlsbad. This is the second time this service manager dropped the ball and what is most concerning seemed completely oblivious and not that least bit apologetic. I hope BMW Carlsbad takes these reviews seriously and takes reasonable necessary corrective action.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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