Reviews
Amazing experience at BMW of Carlsbad! The staff was professional, friendly, and made the whole process smooth and stress free. They answered all my questions and helped me find the perfect car. Highly recommend this dealership to anyone looking for great customer service and a great deal.
Amazing experience at BMW of Carlsbad! The staff was professional, friendly, and made the whole process smooth and stress free. They answered all my questions and helped me find the perfect car. Highly recommend this dealership to anyone looking for great customer service and a great deal.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ilham, thank you for sharing your experience at BMW of Carlsbad! We strive to provide exceptional customer service, and we are thrilled to hear that you had a smooth, stress-free process. Thank you for recommending our dealership to others. We appreciate your business!
Top notch service and sales. Corey Hayward has been my salesman for 12 years and takes great care of me. Brian Chartier is my service writer and is excellent. I always ask for both. I highly recommend his dealership and my sales and service reps.
Top notch service and sales. Corey Hayward has been my salesman for 12 years and takes great care of me. Brian Chartier is my service writer and is excellent. I always ask for both. I highly recommend his dealership and my sales and service reps.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Carlsbad. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I appreciated that I was able to get in same day, receive the service I needed and have my car back in a couple of hours.
I appreciated that I was able to get in same day, receive the service I needed and have my car back in a couple of hours.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Not so great experience interacting with the parts lady and service department Omar. She was rude and disrespectful and flip flopping between writing a check for returned parts or credit card refund. I asked Omar I would like to speak to the technician who is going to work on my car he replied I do not who that would be, I said once you know who that would be but no reply. Ultimately I found my way to Felix the mechanic working on my car explained which wheel hit the pot hole and he was very receptive. Bottom line so far unfortunately I have not found anyone like Jeremy in parts nor Brian C. in service department. I also saw Omar and the parts lady laughing when Omar went to get my change after paying my bill in cash.
Not so great experience interacting with the parts lady and service department Omar. She was rude and disrespectful and flip flopping between writing a check for returned parts or credit card refund. I asked Omar I would like to speak to the technician who is going to work on my car he replied I do not who that would be, I said once you know who that would be but no reply. Ultimately I found my way to Felix the mechanic working on my car explained which wheel hit the pot hole and he was very receptive. Bottom line so far unfortunately I have not found anyone like Jeremy in parts nor Brian C. in service department. I also saw Omar and the parts lady laughing when Omar went to get my change after paying my bill in cash.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we are deeply disappointed by your experience at BMW of Carlsbad. If you would be willing to give us another chance in the future, please reach out to our General Manager at (760) 335-6124. We would appreciate the chance to turn your experience around.
Honestly, the best car buying experience I’ve had. Greg acts as a strong mentor to the finance team and very knowledgeable.
Honestly, the best car buying experience I’ve had. Greg acts as a strong mentor to the finance team and very knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Professional car service and comfortable environment for waiting. Friendly to customers. Great show room for potential clients.
Professional car service and comfortable environment for waiting. Friendly to customers. Great show room for potential clients.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Our experience at Carlsbad BMW was very pleasant, hassle-free, and without issues. The staff was professional and courteous throughout the entire process. We ordered our 440i Grand Coup in January and took delivery in April when it arrived from Germany.
Our experience at Carlsbad BMW was very pleasant, hassle-free, and without issues. The staff was professional and courteous throughout the entire process. We ordered our 440i Grand Coup in January and took delivery in April when it arrived from Germany.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW of Carlsbad is good news for owners and buyers in need of good deals and professional, caring service. I've bought or leased two cars in seven years - a 2017 2-series convertible and a 2025 4-series convertible. Each time, appreciated a trade-in value that was above book, and a more than fair purchase price to seal the deal. Also been fortunate in all service encounters, thanks to Brian Chartier's thorough and personable approach. No complaints and high praise for keeping my business through their stand-out service.
BMW of Carlsbad is good news for owners and buyers in need of good deals and professional, caring service. I've bought or leased two cars in seven years - a 2017 2-series convertible and a 2025 4-series convertible. Each time, appreciated a trade-in value that was above book, and a more than fair purchase price to seal the deal. Also been fortunate in all service encounters, thanks to Brian Chartier's thorough and personable approach. No complaints and high praise for keeping my business through their stand-out service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, it's experiences like yours that really keep us motivated! If you ever need help, just give us a call.
Tamara was great! Very nice and helped us get a the price we were looing for
Tamara was great! Very nice and helped us get a the price we were looing for
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Jorge Perez has been my service advisor in the past too and always great service!!
Jorge Perez has been my service advisor in the past too and always great service!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! Feel free to stop by if you ever need any more help.