BMW of Carlsbad

BMW Carlsbad has very comfortable facility, especially if you are waiting for service: variety of seating areas with coffee, TV, internet, nice view of service bays.

After a drive train service light came on, I called the dealership. The person who scheduled my appointment did an excellent job, giving me full confidence that I would be taken care in a courteous and professional manner. Yes, they fixed the warranty problem, but I think the service advisor needs to work on his professionalism. Although I had an appointment, I was still kept waiting. Once at his desk, Brian took two calls from other customers and was interrupted by another employee twice. He also didn’t appear to be familiar with my car and printed up an estimated charge of $200 for my pre-paid oil change. When he walked me to the loaner, he walked about 25 feet in front of me, unlocked it and walked away. If it hadn’t been the drive train that I was sure was still under warranty, I would have gone somewhere else. Yes, the car is fixed and running well, but I had to text Brian to get a status report. Same treatment when I picked the car up. Would I have gotten better treatment if I had been a beautiful young woman instead of a grey-haired 60 something? Customer service is a very high priority to me and am a loyal customer when treated well.

This review is only for the service department. They did a great job taking care of me and my car in a timely manner. David was my service representative and he did a very good communication and overall I am very happy with his service.

I had visited the dealership for service on my BMW X3. Omar Medina did a great Job helping with the service on my car!

Excellent experience. On time, comfortable waiting area and good communications. This was done under warranty, consequently there were no charges. The service department is somewhat overbooked.

Overall fantastic experience! PJ and team were great and ultimately found the car that met all my needs. The whole buying process was easy and seemed to be much faster than other dealerships. Thank you BMW Carlsbad!

Working with BMW of Carlsbad in purchasing my Lexus was easy and stress-free. I pre-negotiated my deal and just showed up to finalize the deal and pick up my car. Thanks for making it a pleasant experience.

The service department at BMW of Carlsbad is outstanding! From the moment I arrived, I was greeted with professionalism and treated with genuine care. The advisors are knowledgeable, transparent, and make the entire process smooth and stress-free. They kept me updated throughout the service, explained everything clearly, and made sure I felt comfortable with the work being done. The turnaround time was excellent and the attention to detail and level of customer service truly set them apart. It?s clear that they take pride in their work and value their customers. If you own a BMW in North County, I highly recommend the service team at BMW of Carlsbad ? you won?t be disappointed!

I had an overall great experience leasing my new BMW in Carlsbad. They made is quick and pain free to get into my new car and were happy to answer all my questions. Low pressure and high satisfaction all around. Beautiful new dealership and facility.

Great experience, no pressure, sale advisor PJ has been very helpful and knowledgeable! The finance team was awesome too! Everything clear and no nonsense. Thank you guys!