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Courtesy Ford Auto & Truck

(179 reviews)
Visit Courtesy Ford Auto & Truck
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 371-5259 (855) 371-5259
Used (855) 371-5314 (855) 371-5314
Service (866) 233-3929 (866) 233-3929

Reviews

(179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Courtesy Ford Auto & Truck from DealerRater.

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Oil Change

Staff is very courteous and helpful. The new building in Stanley is awesome! Kudos for taking an existing building and making it useful again! Much better than tearing up land like they did in Chippewa off of Hwy 29. Such a shame places are doing that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Melissa, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Thank you for everything

The service staff at Courtesy Ford in Stanley Wisconsin are amazing. We were in Stanley on the 18th of February 2022 passing through on our way to North Dakota and we ended up in a blizzard with temperatures at -21 degrees at 10pm on hwy 29. My Ford F 350 broke down. We called AAA and they said they would be there in a couple of hours. We would have froze by then. We called someone we new they picked us up and the police had our truck towed to Courtesy Ford . On Saturday morning I called and talked to Monica and let her know our truck was there and we needed to see if they could fix it, she said they would try but they typically only do oil changes on Saturday but they would see what they could do to help us. They went above and beyond and one of their service techs on his day off came in and fixed our truck. I want to say Thank you to the entire team at Courtesy Fords Service department they are the definition of customer service. We live 5 hours from Stanley but the next truck I buy will be from them and I will be getting getting my truck serviced by them. It may be a 5 hour drive but I know the team at Courtesy Ford are truly there to take care of the people. My wife and I are both veterans retired Air Force and Navy so we know what it means to put others first and that is what the Service department at Courtesy Ford did they put us first and in several hours we were on the road. They had no idea what it meant to us because we got a call from my brother In Missouri saying my mom was going to pass away and we needed to get there. So what they did going above and beyond to help us gave me the opportunity to say good bye to my mom. Thank you courtesy Ford Monica and the entire team for treating us like family. Thank you. Mike and Pam.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Mike, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Great place to buy a vehicle! KD is a straight up honest...

Great place to buy a vehicle! KD is a straight up honest guy to do business with. Heather made completing the paperwork simplistic. Both were extremely customer focused. We would definitely recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Always great service and very friendly welcoming crew,...

Always great service and very friendly welcoming crew, that works at Courtesy Auto & Truck Center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is the fourth vehicle I have purchased from...

This is the fourth vehicle I have purchased from Courtesy. They have been straight up and honest dealers. We will continue doing business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership went above and beyond what was required...

This dealership went above and beyond what was required to help me get approved and in a great car and did almost everything over the phone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wonderful staff. Helpful, friendly and fun. The whole...

Wonderful staff. Helpful, friendly and fun. The whole experience was awesome. Felt like a family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always vey pleasant to work with. Sales people are very...

Always vey pleasant to work with. Sales people are very knowledgable. We have alwakys been happy with the maintenance as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They all treated me with respect. A very friendly place....

They all treated me with respect. A very friendly place. I felt comfortable and at ease at all times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Absolutely love working with this team. They picked my...

Absolutely love working with this team. They picked my truck up and delivered it when it was finished.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.