Cavender Buick GMC North

Shopping for a vehicle can be complicated and exhausting. Purchasing a vehicle for my wife was made easy with Kevin's help. He made our purchasing experience fast and easy. All my questions were answered, and we drove off with a 2026 GMC Acadia within a few hours. I would definitely buy again here and recommend this dealership. Thank You

After leaving over 4 phone messages and calling numerous times and even responding to a text…I have had NO responses. My Yukon was serviced on 9/22/25 (I will not discuss that every time I come in I get tattooed for $2000-5000) and was to have an oil change and tire rotation along with a message that keeps appearing to my back up system for service. (I would NOT have come in had I known that Ricky was not there…that should be noted when we schedule online). The person that checked me in said that diagnostics were 4-5 days behind. OK no problem…I was then given to Sergio (worthless as an advisor) …he had no time or interest in assisting me. The only words he said to me was about the additional work that was needed, and I approved for $1856 total). I was told it would be about 2 hours. I checked in two hours, and Sergio was gone. I waited another hour, and he was still gone…about 30 minutes later someone else comes out and tells me my vehicle is ready and gives me a bill of over $2200…I said no that is not what I approved and showed him my phone. He asked me to wait and came back a few minutes later with the approved amount. I then asked him about the back system service, and he said he didn’t know anything about that and would have Sergio call me. That did not happen. The next day I get a text from Sergio asking me if I was satisfied and I texted back no as no one has contacted me about the issue with my back up system. Do you think he responded…NO he did not. That is why I called numerous time, I left numerous messages to the number they connected me to and NO ONE has called me back. What kind of service is this?

I recently took my 2020 Ram 2500 diesel truck for service at Cavender Buick GMC North, where I purchased the truck and bought the extended warranty. The issue was wetness around the rear differential and Cavender replaced the pinion gear seals. The following week i took the truck on vacation to Colorado and when i arrived there the back of my truck and the front of my trailer were covered in some type of fluid. Looking under the truck the rear end was leaking fluid. I took it in to a Ram dealer there and they found the rear end fill plug was not closed all the way which led to the rear end fluid leaking out. I have contacted Cavender and waiting for a response since my truck has a humming noise from the rear end of the truck. NOT GOOD!

I took my Yukon AT4 for the 4th time for crackling speakers. First time they told me that they could not duplicate the problem, so had to just pick up and take it home. The second time they Sevice Tech heard it and told me that he would reset it, they were having to reset a few vehicles with this problem. The third time they put a device under my dash to detect if there was a problem. But they could not find anything wrong. So just had to take it home. And what blows my mind that the second and third time was never written up, just service there and then and was release to go home. Now this forth time the crackling was louder and continuous, so i drove straight to dealership. ( Taken In on August 14, 2025) Had three Service advisors and Ali( a technician) and within a minute they say that it's the speaker and was put in a service to care for my vehicle. I have been trying to get this done while under warranty, but I feel they just keep stalling for my warranty to run out on (I paid for the extended warranty, GMC Protection Plan Agreement, GMC Tire & Wheel Protection, GMC Pre-PAid Maintenance, GMC Multi-coverage Protection, GMC Windshield Protection, GMC Dent Protection, GMC Key Protection(Platinum Protection Package.) All they tell me they could not duplicate the problem. Told them I had three Service advisors hear this problem, and within a minute they stated they could hear it and that it was the speakers. And Ali a technician also was hearing the problem I was wanting them to hear. Now they could not say it was not happening. So then a couple day I recieve a call from the Service adivsor that they could not duplicate the problem. I told them I was tire of taking my time of bringing it to them for this problem. And all they coulde tell me each time was that they could not duplicate the problem. I told them what about the advisors that heart it. They have to have a technician hear it. So then I said that Ali( technician) also heard it. Now his word was not valued, because he was just a technician that does oil changes. So advisors and tech that do oil changes weren't valid on their words. I have asked for Stephen or Rick Cavender, or someone in the Cavenders' headquarters. Service managers would not do. Now can not count on them, since the word of tech or service adivsor are not valued. Don't even know why they are employeed for our car care or service. On Friday 8/22/2025, I recieved a text message from Samuel say: Brenda, we are reaching out to you to make sure that you are completely satisfied. IF yu have any questions or concerns please contact me at this number. Thank you, Sameuel Cervantes Cavender Buick GMC North San Antonio. Wow, They have my SUV, and asking if satisfied, they think I have my vehicle back. And it's sitting at they service department at the dealership. So I called Samuel, not available but left a message. He returned my called. I told him why would i be satisfied if they still had my vehicle. Then he tell me that they could not duplicate the problem. So I reminded him about the conversation i had with them about have the owners of Cavenders to call me. He then tell me again that he would get me a service manager to call me. I told him that since the word means nothing for our service care/problems, I needed someone higher then them. A Cavender owners. Now 8/24/2025 and now waiting for one of the owners to return my call and set a time to meet with them about my experience and time consuming with my problem. This $87,900.00 was a bad experience and don't think i make another purchase with them. They want us to purchase this vehicle & all their extra protection, for what?

I went in for regular maintenance for my GMC Sierra. I scheduled an oil change and tire rotation for my truck. The agent Trent suggested that I change out the A/C Filter. I agreed to the extra service and I am glad I did. They found leaves in the compartment where the filter was. The leaves were causing a whirling noise and affected the A/C. We averted damage to the A/C system. Everything is working well now.

My truck is still making noise and the customer service on fellow up was none existent after my 3rd visit, and I was told the start they're were no loaners and I watched someone get a loaner. I just wanted my truck fixed

I dropped off my Denali to fix the ventilation seats. They told to look at next day. I called them after 2 days and they didn’t even diagnosed it. I asked for the service manager to come on the phone and he told me we don’t know when it’s going to be diagnosed and he can’t me give date and time. He offered to take your car back which I agreed but late on decided to keep it there and have them looked at it. After 4 days they texted me that it has been fixed. I went to pick the car and on the seats were still not cooling up. I texted them when I get home and they said it can’t be fixed because technician cannot reproduced the issue. I did get his answer and he had no explanation other than xxxxxxxxxxxx. General Motors had engine recall and they were xxxx busy when I went to pick the car. They didn’t want to spend time on diagnosing it plus my car is still under factory warranty so they decided to return it without fixing it. I will call to GM on that and submit my complain on their pathetic customer service and scamming people on the name of service. I was really surprised by Service Managers behavior and his responses. I will also lodge my complain to GM.

always a great experience, Trent does an amazing job, kept me informed on my cars status. He has helped me on several occasions and always good

JJ Ocanas and Clay Gullo gave us excellent service. They were so professional and personable.

Did service recommended after computer recommended. Received truck when promised Truck now making a ticking noise. This is 2nd there has been an issue after getting services