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Basil Fredonia (Chevrolet)

(341 reviews)

Reviews

(341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Basil Fredonia (Chevrolet) from DealerRater.

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Basil has always provided timely, professional service.

Basil has always provided timely, professional service. I've bought or leased five vehicles there and will continue to do so.

Basil has always provided timely, professional service.

Basil has always provided timely, professional service. I've bought or leased five vehicles there and will continue to do so.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the great review!

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Dave Stevens was the consummate professional.

Dave Stevens was the consummate professional. Buying a car through him was a seamless experience. He worked with us to get us exactly what we wanted.

Dave Stevens was the consummate professional.

Dave Stevens was the consummate professional. Buying a car through him was a seamless experience. He worked with us to get us exactly what we wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad you were happy working with Dave Stevens at our dealership!

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Basils is a great dealership with wonderful customer

Basils is a great dealership with wonderful customer service. I’d recommend then to anyone looking to purchase a vehicle.

Basils is a great dealership with wonderful customer

Basils is a great dealership with wonderful customer service. I’d recommend then to anyone looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Jonah, we are so glad our customer service was wonderful!

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Super friendly.

Super friendly. Made it the process of getting an oil change and tire rotation simple. Also was pretty quick with getting the services completed.

Super friendly.

Super friendly. Made it the process of getting an oil change and tire rotation simple. Also was pretty quick with getting the services completed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review!

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Sent an email to the dealership asking availability and

Sent an email to the dealership asking availability and if the vehicle had a standard transmission as was listed in the cars listing! Got a reply back that the car was not a standard transmission but instead an automatic. I responded to the dealers reply saying that I had since looked at the information in their listing for the car and found that the “clutch” was replaced in the car a few years prior! I never heard back! Sad part is with a little more info. I probably would have bought the car! Still Looking!!

Sent an email to the dealership asking availability and

Sent an email to the dealership asking availability and if the vehicle had a standard transmission as was listed in the cars listing! Got a reply back that the car was not a standard transmission but instead an automatic. I responded to the dealers reply saying that I had since looked at the information in their listing for the car and found that the “clutch” was replaced in the car a few years prior! I never heard back! Sad part is with a little more info. I probably would have bought the car! Still Looking!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Ken, we are so sorry you had a disappointing time with our sales team. We aim to take the best care of all customers and help them get into the right vehicle. We have notified the management team and someone will be in touch to try and help you find just what you are looking for!

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did very nice job diagnosing and fixing my car.

did very nice job diagnosing and fixing my car. They did a good Job. thanks

did very nice job diagnosing and fixing my car.

did very nice job diagnosing and fixing my car. They did a good Job. thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We are glad we were able to provide you with excellent service!

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Worst dealership in WNY!

Worst dealership in WNY! They sold us a lemon, got their $$$, so now they don’t care about the issues the car has!

Worst dealership in WNY!

Worst dealership in WNY! They sold us a lemon, got their $$$, so now they don’t care about the issues the car has!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so sorry you feel this way. Please reach out and our management team is ready to help make things right.

Consumer response

Perhaps someone should return my husbands phone messages, since no one is bothering to.

Consumer response

Oh it’s fine. Today, after how rude JOE BASIL was, we will be spreading the word about how awful Basil is.

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Excellent service rep, very thorough and knowledgeable.

Excellent service rep, very thorough and knowledgeable. Good communication skill and caring about our repair

Excellent service rep, very thorough and knowledgeable.

Excellent service rep, very thorough and knowledgeable. Good communication skill and caring about our repair

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great review!

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I am very impressed with the way Basil handled this sale

I am very impressed with the way Basil handled this sale and the delivery from the dealer.

I am very impressed with the way Basil handled this sale

I am very impressed with the way Basil handled this sale and the delivery from the dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for the great review Harry! We are glad we could serve you well!

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Best GM Dealership I know of!

Best GM Dealership I know of! I travel a lot and have visited several GM dealerships over the years for service on my vehicle. Basil in Fredonia is the best! The service department and parts departmen offer excellent customer service. They have always been very friendly, accomodating, knowledgeable and pleasant to work with. That goes a long way in my book. It's the way a dealership should be!

Best GM Dealership I know of!

Best GM Dealership I know of! I travel a lot and have visited several GM dealerships over the years for service on my vehicle. Basil in Fredonia is the best! The service department and parts departmen offer excellent customer service. They have always been very friendly, accomodating, knowledgeable and pleasant to work with. That goes a long way in my book. It's the way a dealership should be!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for the great review on our dealership! We take great pride in knowing we are giving the customers the best experience possible!

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