Reviews
Write a reviewFather of 2018 4-Runner Owner (son Steven Russell)
Fast and perfect engine block heater installation on 2018 Toyota 4-Runner. Vehicle washed and swept after completion. Ultra clean and comfortable facilities. Patti Fifield, showroom guide, provided a ceramic cup for me to enjoy custom-brewed customer coffee with, during the short service wait. Friendly and genuinely interested service and sales staff. Will buy next Toyota(s) from Great Falls' greatest car dealership! What every American driver deserves. Visit City Motor Company and prosper!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from City Motor Company. If there is anything more that we can do, please come back and see us again. Take care! Best, City Motor Company Team
New car sale experience top rated at city motor, m
We purchased new car at city motor with mike Smith . This process was as pleasant as it could be. Mike was patient , knowledgeable, and the feel we had was he was trustworthy. Not pushy, but gentle in every way on his presentation.!!! Also Devon in Business was excellent as well!! People , from all over go to city to purchase your vehicle!! First class! Thanks again mike, will always be back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new car, Randy! Thank you for taking the time to write about your experience. It's great to know Mike and our staff were able to provide you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Sharon Wombold | Customer Relations Manager | sharonw@citymotor.com | 406-761-4900
So Excited!
I conducted the majority of my dialoguing through the internet. Ryan was the first person I conversed with. Then when I went to test drive the vehicle Earl helped through that process. Both gentlemen were professional, attentive and eager to help the process be a positive experience. I purchased my vehicle and the entire process was painless. I was not looking forward to going through needing to work with a car salesman and this agency was in integrity the entire time. Thanks guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tammi, thank you for taking the time to give us feedback on your latest purchasing experience at City Motor Company. We're glad to hear that Ryan, Earl and the rest of our team were able to give you an overall positive experience. We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Happy driving! Regards, Sharon Wombold | Customer Relations Manager | sharonw@citymotor.com | 406-761-4900
Exceptional Customer Service!
My husband and I have had a run of bad luck from car dealerships so we were skeptical as always trying out a new dealership. We couldn't have been more surprised and pleased with City Motor Company. Carol took great care of us and the entire team was so professional. We were so happy with our vehicle purchase and they went out of their way to address any repair concerns and fixed them before we took our care home. I will never go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your kind words. We appreciate Carol as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. Congratulations on your purchase! Regards, Sharon Wombold | Customer Relations Manager | sharonw@citymotor.com | 406-761-4900
Great Time
I was very pleased throughout the entire process. My salesperson Nate was fantastic. He helped me get the vehicle i wanted, and the price i wanted, with very litte struggle. I highly recommend this dealer to everyone looking for both new and used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this 5-star review and recommendation. We strive to provide courteous service to all our guests and are glad to hear that Nate helped you find the vehicle you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Regards, Cooper Thomas Sales Manager salescoopert@citymotor.com (406) 205-1556
Nicely done as always!
I was greeted promptly but told it would be one and a half hours before my oil change was done. This was due to two flat tires ahead of me. However, my car was done in slightly over an hour which is normal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review, Kenneth! Our team works very hard to ensure each of our customers receive a positive experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Cooper Thomas Sales Manager salescoopert@citymotor.com (406) 205-1556
Great service!
as always, honest, friendly and great service. They pay attention to details and offer thorough explanation about the service performed and what the vehicle may need in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Phyllis thanks for the great review! Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook page for exclusive offers. Cooper Thomas Sales Manager salescoopert@citymotor.com (406) 205-1556
Great workers, clean shops
City takes good care of their customers. They try to get things done for them even if stupid insurance is draging their feet with the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, thank you for your great review. We are pleased to hear that we were able to provide an efficient and overall positive experience. Cooper Thomas Sales Manager salescoopert@citymotor.com (406) 205-1556
City Toyota is the best!
Everyone is so pleasant and professional. The waiting area is pleasant and comfortable. Work is completed in a timely manner. When I drive off after service I know the vehicle is literally good to go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review, Patricia. We are pleased to hear that we were able to provide an efficient and overall positive experience. Cooper Thomas Sales Manager salescoopert@citymotor.com (406) 205-1556
Great Service - expert mechanics
Very high level of quality customer service and expert mechanics. Always friendly, always has hot coffee and tea and I can bring my 4Runner in as often as I want to get it washed!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Billy. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. We look forward to seeing you on your next visit! Sincerely, Cooper Thomas Sales Manager salescoopert@citymotor.com (406) 205-1556