BMW of Tigard

Matthew was excellent at listening and helping me find just what I needed. We will be back!

Don't buy from Tigard BMW!!! When you are thinking that ALL BMW dealers are honest and respectable, you are incorrect. The salesman, I have learned here and as well as in Salem they are honest but also know their boundaries when it comes to information. Which puts them in an honest conversation with you. The management team on the other hand here at Tigard are not to be trusted. In purchasing a used 2024 with 34,000 miles X5, come to find out was not road safe and they had mentioned they had fixed a message that came up while test driving the car stating the seatbelts and airbags were not function and to go straight to a BMW dealer. We told them that had to be fixed before we would buy that. After getting the car home unfortunately after driving my car for 10 min, I was hit by someone and the accident bent the tie rod and some other damage. It went straight to a local body shop for repair. I got a phone call from the shop telling me the front and back sensors were not working. There is 5 total in the front and 2 in the back. Oh, my goodness, our car was not road safe, if I had not been in my accident we would have never found this out. The accident did not have any effect on touching the sensors. In calling Tigard and getting to talk to Willie Higgins, Sales Manager, I think that is his title, refused to address this. My body shop called the GM, which finally Mr. Higgins returned the call to my body shop and they agreed to send new sensors to them for them to install. It was not as easy as I am making this, we had to go back and forth with Mr. Higgins, he wanted the car brought up to their dealership for repair but the car was not calibrated and again not road safe, it would have to be trailered up to them. Which is about 45 min away, which at who's cost. The car was in the shop for three weeks and we get our car back. My husband was scheduled for surgery up in Portland, about an hour away, and that seatbelt message came back again. I called BMW, Salem, and asked if my car was safe and they told me probably not, WHAT! Now what do I do? We did not have time to deal with this and had to drive the car to Portland. They brag, all BMW dealerships, how they service and do a maintenance on all cars that come in, used, before sold. While my car from Tigard was in Salem for the seatbelt issue, I asked them to please change the oil, due to I did not trust Tigard to have changed it. The service tech found a Napa oil filter was used not a BMW oil filter. Since the oil was at 97% for showing the fill or condition, I am not sure how that reading is figured, they could have added oil for all I know. With the car there for the oil they had to figure out the message that showed up for the seatbelt issue, it turned out to be more than just a simple fix, the module needed to be replaced which would have cost us $3000. Tigard refused to pay for the fix or the oil change. When service rep asked Tigard how they fixed the message that they saw while it was there just stated it was a connection, but no mention as where or how to help them find what they had done, big RED FLAG here. They also could not find any documents as to if they had replaced the oil either, big RED FLAG! We lost $12,000 in our trade in but to stop this with whatever may show up next, we bought a brand new X5 from Salem. The sales manager helped us get out from the car which will be sent to auction. He did not have to take a loss with buying us out of our car. Great respect for James and their team. The best service department I have worked with yet, honest and trustworthy.

Matthew was helpful and patient with going over the car details and purchase. Thank you!

⭐⭐⭐⭐⭐ I had an amazing experience purchasing my BMW from this dealership, even though I'm out of state. Samique made the process seamless—communicative, professional, and incredibly helpful every step of the way. Jenn, the finance representative, was just as fantastic, ensuring everything was handled smoothly and efficiently. I truly appreciate the top-notch service and will absolutely recommend this dealership to anyone looking for a hassle-free, premium car-buying experience.

Terrible experience with this dealership on a used vehicle . First they refused to remove the 20 dollar tracking device that they charge 695 dollars for claiming it takes 1/2 a day to remove. Then they offered to remove it but told me they just meant removing the charge but leaving the device in the car even though I wasn’t financing. Later I was told it takes about a half hour to remove the tracker by another salesperson. Then after agreeing to an “out the door” price and removing the tracker in a text I drove a hour to the dealership for a bait and switch where they tried to add over 600 dollars to the price after lecturing me about my impatience. I was never assigned someone to work with and instead have been dealing with 3 separate people who seem to be entirely unable to communicate with each other. Don’t waste you time with these incompetent fraudsters.

Terrible experience with this dealership on a used vehicle . First they refused to remove the 20 dollar tracking device that they charge 695 dollars for claiming it takes 1/2 a day to remove. Then they offered to remove it but told me they just meant removing the charge but leaving the device in the car even though I wasn’t financing. Later I was told it takes about a half hour to remove the tracker by another salesperson. Then after agreeing to an “out the door” price and removing the tracker in a text I drove a hour to the dealership for a bait and switch where they tried to add over 600 dollars to the price after lecturing me about my impatience. I was never assigned someone to work with and instead have been dealing with 3 separate people who seem to be entirely unable to communicate with each other. Don’t waste you time with these incompetent fraudsters.

I recently had the pleasure of working with Joseph Taft at BMW of Tigard, and I can confidently say he delivered a master class in customer service. From the moment I arrived, Joseph made me feel completely comfortable—never rushed or pressured—and took the time to thoroughly answer all of my questions and concerns. What stood out the most was Joseph’s deep knowledge across the different BMW models I was considering. He clearly knows these cars inside and out, and his insights helped guide me to the perfect choice. Thanks to his patience, expertise, and professionalism, the entire buying experience was smooth, enjoyable, and stress-free. This was my third BMW purchase from BMW of Tigard, and it was by far the best experience yet—largely because of Joseph. If you’re in the market for a BMW, I highly recommend asking for Joseph Taft. He’s outstanding at what he does and a true asset to the dealership.

I've been trying to buy a car for several days now but nobody seems to be interested in selling it. I've sent multiple emails, set my contact to both email and phone, yet no response except two or three times where someone reached out if I'd been helped. Finally someone responded with a generic message but still no direct answer in regards to the real questions I asked. I was ready to make a purchase IMMEDIATELY, but the experience alone out me off to where I don't feel like paperwork or anything else involving cars would happen properly at this dealership. Why even advertise the car if you are not really interested in selling it?

Everything went smoothly; my service advisor, Allen, was great. I booked the appointment online, which was great. The only thing I didn't know was a time estimate on how long it would take (should I wait, should I ask for a loaner, do I need a ride?), but otherwise, it was a super smooth experience.

Excellent showrooms with white gloves delivery service, Willie Higgins and his assistance, Joseph Taft provided the best customer services.