Reviews
Bait and Switch
We made an appointment to see a used pickup listed on their web site. We arrived and took the pickup for a test drive. Then when we showed an interest in purchasing it we were told that it was not for sale that they were sending it to auction. Then they showed us some other pickups that did not meet our needs. The pickup was still listed on their web site days later.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thanks for your important feedback. We really do appreciate the time you took to compose this. Also, thank you for your Prius purchase on that visit. We're sorry that we were unable to sell the truck you wanted to look at and we're genuinely concerned that it's still on your mind almost a year later. All used vehicles must pass a safety inspection before we let a prospective customer drive it. That truck failed inspection and that's why we notified Janelle several hours before your visit that we were passing the vehicle on to the auction. We have changed website designs and providers to more quickly react to inventory issues. We also have processes in place that prevent this sort of thing from happening on any kind of regular basis. We do apologize for making you feel disrespected back then and we hope you can see that we've made many positive changes in the year since.
Awesome experience
I just bought a barely used 4Runner from Elliott Franzen. He was very helpful and never pushy about what I wanted. I would recommend Wilsonville Toyota to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recommendation and your business!
Amazing
Bought two cars from in the last year and he got me the interest rate that was better than any dealer I went too. Fast and efficient. Wouldn't recommend anyone else but him to get you the best deal possible
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear about your great experience with Stephen Krepps here at Wilsonville Toyota. Thanks for working with us and we hope you enjoy your rides!
Great experience with John Scott
We had an awesome car buying experience. John Scott was patient and helped us find exactly what we were looking for. We totally trusted his judgement and recommendations with what would work for our family. Would buy from him again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your glowing comments about our store and JSP! We appreciate your business and look forward to serving you again.
Best customer service I've had.
Elliott was so patient and attentive to what I needed. I didn't feel rushed or pushed to anything I wasn't interested in. He made everything easy and hassle free.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your hassle-free experience with the world! We're glad Elliott took good care of you and we really appreciate your business.
My wife test drive the car to my apartment!!
Kawika was amazing. Not only did he let my wife test drive the car to my apartment so I could see the car while I took care of my 2 year old son. When we agreed to buy the car he drove the paper work to my apartment that night to have me sign for it. Amazing. Picked it up the next day. I love my new RAV4. Thanks Kawika and Wilsonville Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kawika is relatively new to our team so this feedback is really wonderful. It shows that our continued improvements in training are helping the people who matter. Thank you for your review and your business!
Great customer care
John Scott Payne was very friendly and helpful! Over all made this experience as easy and pain free as possible! Would recommend to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive notes about your visit with JSP at Wilsonville Toyota!
More Toyota love
I have purchased toyotas exclusively for 16 years . Wilsonville was everything you could ask for in a dealership and more ! Will def come back if I need another Toyota :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your visit and the kind comments!
Dealership that does it the Right Way!
Good experience. No games. No back and forth negotiating. Got exactly what I wanted at a fair price. Purposely drove past closer dealership to go to Wilsonville. Glad I did. Corey White was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the compliments and your purchase. Thank you!
Competent dealership
We had a great experience working with Alex Korver at the dealership this past week. She was very knowledgable about all three cars we test drove and was very understanding when we wanted to take our time to decide. Her positive can-do attitude made the not-as-fun paperwork part go by quickly and smoothly. We highly recommend this dealship and specifically would like to thank Alex Korver for her competence and positive attitude!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for noting what a rock star Alex is. She is a fantastic part of our Customer Advocate Team and it's really nice that you called her out. We appreciate your business and look forward to helping out whenever we can.