Reviews
Write a reviewGreat service, excellent sales
Found a vehicle on Cars.com, called the dealership . They had the vehicle ready when i arrived. The loan process was easy. Overall very professional, will recommend to friends, family and any one I know searching for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A very easy buying experience
Purchased a used SUV. This process could not have gone more smoothly. The total process, including financing through them was a little more than 2 hours. Rate was very competitive and we got a quick answer. The negotiation on the price was reasonable, no long haggling fight or wear you down tactics. The facility was in line with what you'd expect on Fulton Avenue.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Up front, No BS.
Make buying a car as easy as it should be, no waiting for hours at a dealership trying to haggle over the same numbers over and over. Good prices take it or leave it type of place. Willing to work with you and make a deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Confusing communication
The car I got was in great condition and it was a hard car to find. But rethinking this, I would have rather taken a weekend and went to Oregon to shop for this car.The negotiated price of a meager $500 less than the selling price was never honored. At that point I was running out of time to shop, and they knew it. Shopping alone as a female and being on a job/time constraint didn't help. The staff was nice enough, but it isn't an excuse to not listen to your customer. They didn't communicate clearly their intentions with the title and registration, as I'm not a CA resident. I explained I wasn't going to register it in CA. Taking extra time to help me and provide service a bigger dealer would (titling my car in the state I live it) or giving me a one time use permit to drive the car to my homestate and register it there. They also pushed using their bank, which had a higher APR, which they told me it would not, for a loan first. I pushed to go through my bank, and they finally listened. Overall, I learned to never shop alone. They do have a good selection of cars, but really could work on effective communication and listening to their customers, even if it mean more work on their end.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
00 ML 320
wonderful service,my daughter got her first car over 5 moths ago from this dealer (primetimeautos) .this car in excellant condition,run good and very very clean.now we just whent back to the same guy(sammy)and got me 00 ML 320 .very clean clean and drive really really good,i love it, manager sammi and sales man very nice very polite,thank u again guys,well see u again for soon for my son car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
00 ml mercedes
wonderful ,car ,service.my daudher got her first car GS 300 lexus from dealer (primetimeautos) 6 months ago.this car ben great,great car great service.now we whent back and i got me 00 mercedes ML 320,very clean and excellent SUV,thank u primetime autos.manager and sales man very nice very polite(thank u Sammi).
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
mercedes E 320
me and my wife whent to mprimetimeautos and got 03 mercedes E320.this car in very very good condition ,we drove it to LA with kids and thay love it.thank u primetime autos. greet service .i will be back in few months for my truck
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
exelant customner service,
whent there for 02 camry but when i got to this dealership that car was already sold .i end up geting 1999 camry le with very low milles 89k.that car was in exelant condition .sale`s man ana manager wa very polite and very nice (good customer service)
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase