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Preferred Automotive Group Illinois Road

(165 reviews)
Visit Preferred Automotive Group Illinois Road
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
(260) 234-3080 (260) 234-3080

Reviews

(165 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Preferred Automotive Group Illinois Road from DealerRater.

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This is our second time purchasing a vehicle from

This is our second time purchasing a vehicle from preferred auto and will definitely purchase again if the need arises. Michael was very professional, listened to what we were looking for and found us the perfect car for us. We are more than happy with our purchase. The entire process when very smoothly and everyone we encountered at the dealership was very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Preferred auto is respectable and will work with you to

Preferred auto is respectable and will work with you to get your dream car that day !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service.

Great service. We have bought a few cars from Preferred and always feel like we’re part of the family. It’s always a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Michael was able to get us into a vehicle we loved in a

Michael was able to get us into a vehicle we loved in a short amount of time and made it easy as first time buyers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Joseph was awesome.

Joseph was awesome. Not a pushy dealership at all. 100% recommend for anyone looking to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was a wonderful experience for me.

This was a wonderful experience for me. Mike was wonderful!!! He made me and both my daughters feel like family! Everyone I met or had to work with there were so nice to us! I will definitely go back when it is time to get another vehicle. Thank you so much for making us feel so welcome through the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I’m a very satisfied customer!

I’m a very satisfied customer! Not only was the customer service great, the agents really work to meet the buyers needs! I’ve done research about this place before buying a car because I know what it’s like to be screwed over by name brand dealers! Truthfully, I recommend Preferred Automotive to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Mike is an awesome guy, great to do business with!

Mike is an awesome guy, great to do business with! The whole dealership team are great people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mike was great, answered all questions and was patient

Mike was great, answered all questions and was patient with changes . Very helpful and worked around my schedule. Was upfront and no sugar coating

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

First time at Preferred auto and very satisfied.

First time at Preferred auto and very satisfied. Good selection to choose from and friendly service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.