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Zeigler Chrysler Dodge Jeep RAM

(1,180 reviews)
Visit Zeigler Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2018 consumer dealer award
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2018 consumer dealer award

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New (616) 202-5912 (616) 202-5912
Used (616) 773-2409 (616) 773-2409
Service (616) 828-0603 (616) 828-0603

Inventory

See all 187 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2022.
For over 40 years Zeigler Chrysler Dodge Jeep Ram of Grandville has been a trusted member of the local Michigan community. We strive to provide a fast attentive and honest experience to every customer every time. We also serve neighboring areas with great Chrysler Dodge Jeep and Ram truck offers including Grand Rapids and Holland MI. Our well laid-out lot includes many new vehicles in many colors trims and body styles. Our knowledgeable staff can answer your questions or you can browse our online inventory of new Chrysler Dodge Jeep Ram models.
FOR A GREAT EXPERIENCE!

Service center

Phone number (616) 828-0603

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(1,180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Zeigler Chrysler Dodge Jeep RAM from DealerRater.

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⭐️⭐️⭐️⭐️⭐️ A Truly Exceptional Car Buying Experience!

⭐️⭐️⭐️⭐️⭐️ A Truly Exceptional Car Buying Experience! If you’re looking for the BEST car salesman in the business, look no further than Jay Jay Duke! From the moment I walked in, Jay Jay completely transformed what I thought car buying could be. No pressure, no gimmicks—just honesty, integrity, and a genuine commitment to helping me find the perfect vehicle. Jay Jay’s professionalism and deep knowledge made the entire process smooth and stress-free. He listened to my needs, answered every question, and went above and beyond to ensure I was 100% satisfied. This dealership sets the standard for transparency and customer care, and Jay Jay is the reason why. Highly recommend this dealership and Jay Jay Duke for anyone who values trust, quality, and an outstanding experience. Don’t settle for less—go see Jay Jay and discover how car buying SHOULD be done!

⭐️⭐️⭐️⭐️⭐️ A Truly Exceptional Car Buying Experience!

⭐️⭐️⭐️⭐️⭐️ A Truly Exceptional Car Buying Experience! If you’re looking for the BEST car salesman in the business, look no further than Jay Jay Duke! From the moment I walked in, Jay Jay completely transformed what I thought car buying could be. No pressure, no gimmicks—just honesty, integrity, and a genuine commitment to helping me find the perfect vehicle. Jay Jay’s professionalism and deep knowledge made the entire process smooth and stress-free. He listened to my needs, answered every question, and went above and beyond to ensure I was 100% satisfied. This dealership sets the standard for transparency and customer care, and Jay Jay is the reason why. Highly recommend this dealership and Jay Jay Duke for anyone who values trust, quality, and an outstanding experience. Don’t settle for less—go see Jay Jay and discover how car buying SHOULD be done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Phil, we couldn’t agree with you more — and thank you for such an incredible review! Jay Jay Duke truly sets the standard for what the car-buying experience should be. His honesty, integrity, and genuine approach are exactly what we strive for as a dealership, and it’s great to hear that came through from the moment you walked in. We truly appreciate you trusting Jay Jay and our team, and we’re grateful you took the time to share your experience. Enjoy your new vehicle, and please don’t hesitate to reach out if there’s ever anything we can help with in the future! -Zeigler Grandville Management

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What an amazing lady!

What an amazing lady!! She help my grandson with his new to him first truck purchase. He needed his ss card and couldn't find it. She held the vehicle for 3 weeks for the document to come - unheard of, no other sales person would have done that for him. This whole deal was a positive, educational experience for him because of her kind, caring positive attitude. We are so grateful for her. Thank you Lisa Downie ❤️

What an amazing lady!

What an amazing lady!! She help my grandson with his new to him first truck purchase. He needed his ss card and couldn't find it. She held the vehicle for 3 weeks for the document to come - unheard of, no other sales person would have done that for him. This whole deal was a positive, educational experience for him because of her kind, caring positive attitude. We are so grateful for her. Thank you Lisa Downie ❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Great friendly staff always willing to help.

Great friendly staff always willing to help. Fantastic place to purchase and new or used vehicle

Great friendly staff always willing to help.

Great friendly staff always willing to help. Fantastic place to purchase and new or used vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Brian, Thank you so much for your kind words! We’re thrilled to hear that our team made your experience a positive one. We truly appreciate your business and are glad you had a great experience purchasing your vehicle with us. — Zeigler Grandville Team

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Great experience.

Great experience. Definitely felt like a ola e you can trust and build a long term relationship. Not just experience a transaction that you may regret.

Great experience.

Great experience. Definitely felt like a ola e you can trust and build a long term relationship. Not just experience a transaction that you may regret.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Rod was very helpful getting me my "new" Chrysler

Rod was very helpful getting me my "new" Chrysler Pacifica. It was a very easy and smooth process.

Rod was very helpful getting me my "new" Chrysler

Rod was very helpful getting me my "new" Chrysler Pacifica. It was a very easy and smooth process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Steve, Thank you for sharing your experience! We’re so glad Rod could make your Chrysler Pacifica purchase smooth and easy. We appreciate your business and hope you enjoy every mile in your new vehicle!

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I have been a long-time customer with Harold Ziegler, But

I have been a long-time customer with Harold Ziegler, But not anymore. I brought my Jeep in for service, and Derek told me it was the oil sensor, so I had them replace it because it is under the intake and it had to be removed. Why they were in there I had them replace the spark plugs because they are under the intake as well. I get the vehicle back and about a week later it starts leaking oil, again I bring it back in and Derek tells me it's the oil cooler that is under the intake, Derek asks do you want to change the Spark plugs also. I said no you just changed them. (He should have been able to see that if they did it.) Then I get it back and I go to start it, and its blows smoke out the exhaust and then goes away. Then it starts doing it more frequently and I bring it back in and Derek said they couldn't find anything. So, I drove it another week and it keeps smoking and the miles per gallon has dropped off. So again, I bring it back in and DEREK (Service Adviser) looks at it and said I need a NEW MOTOR 11,300 for a new motor and I told them that all my work has been done through Ziegler, and it ran fine before something happened and this is not on me. Derek then stepped away and refired me to his Boss Brent (service manager) which did nothing at all. said it couldn't have been them. Not offer to check it again nothing Terrible Manager. I worked at a larger truck outfit as their parts manager, and we did whatever we could to take care of the customer. So, since I have a long-time background in automobiles I went and had the vehicle scanned from a local shop and found two things wrong. 1 - Crankcase Positioning Sensor was bad $19.99 2 - Air intake/change temperature sensor was bad $16.99. Both Items that are on the intake and probably got bump or damaged when taking off the intake. Casing the computer to think the engine is running lean. which return the computer bumps up the fuel to compensates for it. Causing the oil to get flooded with raw fuel causing the smoke out the exhaust.

I have been a long-time customer with Harold Ziegler, But

I have been a long-time customer with Harold Ziegler, But not anymore. I brought my Jeep in for service, and Derek told me it was the oil sensor, so I had them replace it because it is under the intake and it had to be removed. Why they were in there I had them replace the spark plugs because they are under the intake as well. I get the vehicle back and about a week later it starts leaking oil, again I bring it back in and Derek tells me it's the oil cooler that is under the intake, Derek asks do you want to change the Spark plugs also. I said no you just changed them. (He should have been able to see that if they did it.) Then I get it back and I go to start it, and its blows smoke out the exhaust and then goes away. Then it starts doing it more frequently and I bring it back in and Derek said they couldn't find anything. So, I drove it another week and it keeps smoking and the miles per gallon has dropped off. So again, I bring it back in and DEREK (Service Adviser) looks at it and said I need a NEW MOTOR 11,300 for a new motor and I told them that all my work has been done through Ziegler, and it ran fine before something happened and this is not on me. Derek then stepped away and refired me to his Boss Brent (service manager) which did nothing at all. said it couldn't have been them. Not offer to check it again nothing Terrible Manager. I worked at a larger truck outfit as their parts manager, and we did whatever we could to take care of the customer. So, since I have a long-time background in automobiles I went and had the vehicle scanned from a local shop and found two things wrong. 1 - Crankcase Positioning Sensor was bad $19.99 2 - Air intake/change temperature sensor was bad $16.99. Both Items that are on the intake and probably got bump or damaged when taking off the intake. Casing the computer to think the engine is running lean. which return the computer bumps up the fuel to compensates for it. Causing the oil to get flooded with raw fuel causing the smoke out the exhaust.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your detailed experience with us. We’re truly sorry to hear about the frustration and trouble you’ve had with your Jeep after service. It’s never our intention for a customer to feel like their concerns aren’t fully addressed. We take your feedback seriously and will be reviewing this situation internally as well. Your loyalty means a lot to us, and we truly hope to regain your trust. Please feel free to reach out to me directly at the dealership if you’d like to discuss this further—we want to make things right. Mallory (616-588-4256). -Zeigler Grandville

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I paid for a trailer hitch and wiring the hitch was used

I paid for a trailer hitch and wiring the hitch was used that they put on plus it had a lock on it I confronted the service manager and he flat out lied to me stating that he hitch installed it I went them and the owner claimed they never installed the hitch and further more they don't even have locks there he was kind enough the beat and break the lock off for me the service manager should be in charge of a latrine they will rip you off with the crap they pulled on me customers please be aware double check whatever they should. Do for you they're crooks I got a used hitch and paid for I thought would be a new one

I paid for a trailer hitch and wiring the hitch was used

I paid for a trailer hitch and wiring the hitch was used that they put on plus it had a lock on it I confronted the service manager and he flat out lied to me stating that he hitch installed it I went them and the owner claimed they never installed the hitch and further more they don't even have locks there he was kind enough the beat and break the lock off for me the service manager should be in charge of a latrine they will rip you off with the crap they pulled on me customers please be aware double check whatever they should. Do for you they're crooks I got a used hitch and paid for I thought would be a new one

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Ted was the nicest and most help car salesman I have ever

Ted was the nicest and most help car salesman I have ever dealt with. He took the time to explain everything in detail and make sure we were absolutely happy and comfortable with our new vehicle. All of the staff was equally as helpful. I will definitely come back here next year to replace my second vehicle.

Ted was the nicest and most help car salesman I have ever

Ted was the nicest and most help car salesman I have ever dealt with. He took the time to explain everything in detail and make sure we were absolutely happy and comfortable with our new vehicle. All of the staff was equally as helpful. I will definitely come back here next year to replace my second vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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My only complaint was that I wasn’t able to take my test

My only complaint was that I wasn’t able to take my test drive by myself.

My only complaint was that I wasn’t able to take my test

My only complaint was that I wasn’t able to take my test drive by myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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I had a great experience with this dealership.

I had a great experience with this dealership. Jay Jay worked with me and made sure all my questions were answered as well as questions I didn’t know I had, especially as a first-time buyer :)

I had a great experience with this dealership.

I had a great experience with this dealership. Jay Jay worked with me and made sure all my questions were answered as well as questions I didn’t know I had, especially as a first-time buyer :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're thrilled to hear Jay Jay took such great care of you and made your first car-buying experience a positive one. 😊 It means a lot to be part of such an exciting milestone—congratulations on your new vehicle, and welcome to the Zeigler family!

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