Reviews
Write a reviewI purchased a Nissan Pathfinder from this dealership less
I purchased a Nissan Pathfinder from this dealership less than two weeks ago and paid an additional $500 for a 90-day powertrain warranty. At first, I felt like I got a fair deal upfront. However, since buying the vehicle, several issues have surfaced. First, the roof trim came loose, which I had to glue back myself. Then, I discovered that the rear door handle was broken—a detail I missed during my inspection, so I had to fix that as well. And this morning, I realized the power steering fluid is definitely bad, which may require me to spend $2,000 to $3,000 to replace the pump entirely. It's evident to me that this vehicle was not properly inspected by a certified professional before it was listed for sale. The "computer readout" they provided, showing old diagnostic codes, was apparently from the previous owner, as they didn’t even bother to run it themselves. I take full responsibility for trusting these people—Alvin, in particular, was great to work with—but unfortunately, this dealership refuses to stand behind their products. They are doing everything possible to avoid covering repairs that, in my opinion, should have been addressed before the car was listed for sale. Who sells a car with bad fluids, broken trim, and a faulty rear door handle—something that could have potentially trapped my kids? To make matters worse, although I paid for the warranty in full to cover issues like this, they are politely refusing to cover any of the repairs because they "aren't engine or powertrain related." While Alvin tried his best, he has no authority to make decisions for customers, which is frustrating. I wouldn’t recommend this place to anyone. I wouldn’t call my car a lemon since it does run, but the lack of accountability and customer support is unacceptable. The only reason I’m giving this dealership one star instead of zero is because of Alvin’s efforts. So, thanks, but no thanks—save yourself the trouble and go somewhere else!
I purchased a Nissan Pathfinder from this dealership less
I purchased a Nissan Pathfinder from this dealership less than two weeks ago and paid an additional $500 for a 90-day powertrain warranty. At first, I felt like I got a fair deal upfront. However, since buying the vehicle, several issues have surfaced. First, the roof trim came loose, which I had to glue back myself. Then, I discovered that the rear door handle was broken—a detail I missed during my inspection, so I had to fix that as well. And this morning, I realized the power steering fluid is definitely bad, which may require me to spend $2,000 to $3,000 to replace the pump entirely. It's evident to me that this vehicle was not properly inspected by a certified professional before it was listed for sale. The "computer readout" they provided, showing old diagnostic codes, was apparently from the previous owner, as they didn’t even bother to run it themselves. I take full responsibility for trusting these people—Alvin, in particular, was great to work with—but unfortunately, this dealership refuses to stand behind their products. They are doing everything possible to avoid covering repairs that, in my opinion, should have been addressed before the car was listed for sale. Who sells a car with bad fluids, broken trim, and a faulty rear door handle—something that could have potentially trapped my kids? To make matters worse, although I paid for the warranty in full to cover issues like this, they are politely refusing to cover any of the repairs because they "aren't engine or powertrain related." While Alvin tried his best, he has no authority to make decisions for customers, which is frustrating. I wouldn’t recommend this place to anyone. I wouldn’t call my car a lemon since it does run, but the lack of accountability and customer support is unacceptable. The only reason I’m giving this dealership one star instead of zero is because of Alvin’s efforts. So, thanks, but no thanks—save yourself the trouble and go somewhere else!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful
Very nice and extremely helpful, took my old junk car and put me in a nice corolla i will be back again thanks yall. 😊
Wonderful
Very nice and extremely helpful, took my old junk car and put me in a nice corolla i will be back again thanks yall. 😊
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Steer clear
Dealer harassed and belittled me through email, without ever even speaking to me. I would do business elsewhere if I were you. Contacted dealer and was told I couldn’t even afford the vehicle I was contacting them about. After telling the dealer I was taking screenshots and leaving a review my phone started blowing up non-stop as they tried contacting me. When I called back I was hung up on.
Steer clear
Dealer harassed and belittled me through email, without ever even speaking to me. I would do business elsewhere if I were you. Contacted dealer and was told I couldn’t even afford the vehicle I was contacting them about. After telling the dealer I was taking screenshots and leaving a review my phone started blowing up non-stop as they tried contacting me. When I called back I was hung up on.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great Purchase Experience
Friendly Owner and Sales staff, Fast Service, Great Price on a very clean pre-owned Lexus 450h. Left with a full tank, 90 day warranty and 3 months of free Sirius FM Radio. Well worth the 2 hour drive from Aiken, SC. Would highly recommend when searching for a good deal on a clean pre-owned vehicle.
Great Purchase Experience
Friendly Owner and Sales staff, Fast Service, Great Price on a very clean pre-owned Lexus 450h. Left with a full tank, 90 day warranty and 3 months of free Sirius FM Radio. Well worth the 2 hour drive from Aiken, SC. Would highly recommend when searching for a good deal on a clean pre-owned vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
They had great customer service. I bought a used car, and I would highly recommend this dealership. Thank you Wesley for all of your help.
Great experience
They had great customer service. I bought a used car, and I would highly recommend this dealership. Thank you Wesley for all of your help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for taking the time to review and rate our dealership based upon you recent visit. We appreciate your business and we will gladly pass along the the kind words you wrote to Wesley that are in the comment section above.
Auto Fleet is a 5 star plus.
Now looking to buy my 4th car from Auto Fleet. I shop Auto Fleet only would never consider no other car dealers. The Tinsley's are honest and stands by their word.
Auto Fleet is a 5 star plus.
Now looking to buy my 4th car from Auto Fleet. I shop Auto Fleet only would never consider no other car dealers. The Tinsley's are honest and stands by their word.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for the review and kind words Tina. We always appreciate your business. Please let us know if we can ever help you in any way.
Out of state purchase
Great experience. They went out of their way to accommodate me as I flew in to finalize the purchase. I was picked up at the airport and returned to my hotel later. They cooperated in arranging to transport my purchase out of state. First rate experience. Can't say enough about how pleasant they made the experience.
Out of state purchase
Great experience. They went out of their way to accommodate me as I flew in to finalize the purchase. I was picked up at the airport and returned to my hotel later. They cooperated in arranging to transport my purchase out of state. First rate experience. Can't say enough about how pleasant they made the experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Tony, it was a pleasure meeting and doing business with you. Thanks so much for the 5-star review and kind words. We really hope to one day soon visit your Bed and Breakfast in Colorado Springs and see the area in which you are from. If there's ever anything we can help you with in the future, please let know. Also, Wes, along with our owner Roger, said to tell you hello. Have a Merry Christmas and Happy Holidays and may 2019 be prosperous for you and your family.
Auto Fleet
We recently bought a 2011 GMC Yukon, and the vehicle was in great condition, drives great, and looks just like the pictures online. The Salesman, Kim was very helpful to us in acquiring the SUV we wanted at a price we liked!
Auto Fleet
We recently bought a 2011 GMC Yukon, and the vehicle was in great condition, drives great, and looks just like the pictures online. The Salesman, Kim was very helpful to us in acquiring the SUV we wanted at a price we liked!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much the kind words about your buying experience. We appreciate your feedback and hope you enjoy your vehicle.
Love my new car
Went in just looking to add a new car to our family and ended up buying. Kim was so patient and showed me everything I asked to look at. He listened to what I asked for and pointed right to my New Ford Fusion! As soon as I drove it I knew it was the car for me!! I really enjoyed my buying experience and thanks to Kim for making it a easy stress free experience. Will for sure be back when we start looking again!
Love my new car
Went in just looking to add a new car to our family and ended up buying. Kim was so patient and showed me everything I asked to look at. He listened to what I asked for and pointed right to my New Ford Fusion! As soon as I drove it I knew it was the car for me!! I really enjoyed my buying experience and thanks to Kim for making it a easy stress free experience. Will for sure be back when we start looking again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jessica...Thanks so much for the kind words and the review you gave our dealership. If we may be of any assistance to you or any of your friends or family, just say the word...we will be more than happy to help. Enjoy the Fusion!!!
Customer satisfaction
We enjoyed buying our truck from Kim. He was helpful on the phone before our visit. The truck met all of our expectations with low mileage,leather interior and much more! We appreciated the relaxed atmosphere with no pressure to buy. We will use this dealership again!
Customer satisfaction
We enjoyed buying our truck from Kim. He was helpful on the phone before our visit. The truck met all of our expectations with low mileage,leather interior and much more! We appreciated the relaxed atmosphere with no pressure to buy. We will use this dealership again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for for purchase and we have enjoyed getting to know you as a customer of ours.