Mercedes-Benz of Edison

Great overall experience, very kind, helpful and knowledgeable this is my second purchase with him.

THIS DEALER HAS VERY BAD MANAGEMENT , IT WASNT LIKE THIS BEFORE , THEY USED TO HAVE GOOD MANAGEMENT BUY NO MORE , SPRINTER SALES MAN DOUG SPINOSA COUPLE WEEKS AGO MAKE AN APPOINTMENT FOR ME 9AM , HE IS THE ONE ASKED FOR 9AM SHARP ,, I WENT THERE 9 SHARP THE LADY IN FRONT DISK SAID HE WASNT THERE , I WAIT 10 MINUTES SHE FELT BAD AND CALLED HIM , HE SAID HE WAS IN HIS WAY , HE CAME AFTER 45 MINUTES . VERY BAD

This was my best car purchasing experience ever. Allyson, John and the entire Ray Catena team were extremely professional and helpful through the entire process. I can't say enough about how happy I am with my new GLC 300 and the Ray Catena dealership.

HEY MANAGERS OF EDISON RAY CATENA , LOOK AT YOUR GUY DOUG SPINOSA VERY BAD ATTITUDE , HE CALLED ME AND I WAS BUSY WITH ANOTHER CALL , AND HE LEFT ME A VERY BAD MESSAGE , HE TOLD ME I'M NOT A MAN !!!!!!!!!!! VERY BAD ATTITUDE I NEVER EXCEPECT PEOPLE WORKING FOR MERCEDS BENZ WITH SUCH BAD ATTITUDE

DOUG SPINOSA JUST TEXTED ME AGAIN HE SAID I'M A BAD PERSON .. I ALSO HAVE THIS MESSAGE IN MY PHONE , THAT HOW IS THE PEOPLE WORKING IN THIS BRANCH DEAL WITH THE CUSTOMERS ??????????

LOOKS LIKE I HAVE TO TAKE THESE MESSAGES TO MY LAWER FIRST THING IN THE MORNING , DOUG SPINOSA DOESNT WANT TO STOP MESSAGING ME VERY BAD , HOW COME HE TOOK MY CELL PHONE FROM THE FILE AND KEEP TEXTING ME BAD ,, AND WHERE IS THE MANAGERS , I KEEP REPORTING THIS HERE AND NONE OF THE MANAGERS WANTS TO CALL HIM NOT TO DO THAT , VERY BAD DEALER

I dealt with Jill Sardina and I will tell you right now, I suggest you don’t go to anyone else. She’s patient, fair and like talking to a family member. I am only going to her and suggesting to all my family tomorrow my deal with her. Great overall experience!!

Jack Goldberg at Ray Catena is great. Always caring and helpful and a great friend. I have known him for 20 years. He is an absolute professional and delivers the best service. I have recommended him my own family.

I’m writing this review while still sitting in the Ray Catena service center — 4 hours and 30 minutes later for what was supposed to be a simple service on a car with only 5,000 miles. When I arrived, Reynaldo Negro told me it would take two hours and cost over $1,500, which already felt excessive. But what really bothered me was the lack of communication — no updates, no effort to make things right. When I finally said something, he just brushed me off with, “I’m sorry, you should’ve made the appointment with a loaner reservation.” Who wants to sit in a service center for five hours? If the job was going to take longer, they should’ve offered a loaner car like they do for others. Instead, the only thing offered was a ride to a diner. For a dealership that claims to deliver “luxury service,” this experience has been anything but. Extremely disappointed.

Jill is always a professional, understanding what our needs are, working to find us the perfect car, and incredibly responsive throughout the process. She’s amazing!