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Balise Hyundai of Cape Cod

(391 reviews)
Visit Balise Hyundai of Cape Cod
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–5:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (888) 816-0640 (888) 816-0640
Used (508) 409-2728 (508) 409-2728
Service (508) 409-2739 (508) 409-2739

Reviews

(391 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Balise Hyundai of Cape Cod from DealerRater.

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Thought I was back to the 1980's with what Jason insisted...

Thought I was back to the 1980's with what Jason insisted was "added value" with $2,000 worth of 3M paint protection, $500 worth of premium floor mats and asking me for an extra $500 if I was not going to finance through them. Also informed me that other Hyundai dealers were just adding up to $5,000 over MSRP and offering nothing for it and that Balise can "sell for whatever they want" Is Hyundai Corp really okay with this crap?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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AVOID AT ALL COSTS!

I went online to research a new Sonada and get quotes. They called me the next day to set up a test drive. I thought why not, I'll get a better idea if this is the car I want. When I showed up at the appointment, Jeremy told me they didn't have that trim model on the lot. He then pushed me to get a different one that they had on the lot. When I said no, I wanted that trim model. He pushed for me to sign paperwork to commit to buying the car before he would see if he could locate it at a sister dealership. I then got up and started to leave, that's when he got Jason and the two of them tried to intimidate me into signing the paperwork. I will NEVER go to Balise again!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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I went online to research a new Sonada and get quotes....

I went online to research a new Sonada and get quotes. They called me the next day to set up a test drive. I thought why not, I'll get a better idea if this is the car I want. When I showed up at the appointment, Jeremy told me they didn't have that trim model on the lot. He then pushed me to get a different one that they had on the lot. When I said no, I wanted that trim model. He pushed for me to sign paperwork to commit to buying the car before he would see if he could locate it at a sister dealership. I then got up and started to leave, that's when he got Jason and the two of them tried to intimidate me into signing the paperwork. I will NEVER go to Balise again!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Bad service

Over charged 500 more than listed on website and tried to tell me it was because I paid cash and when I brought it back because of problems they said it wasn't covered

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had a bad experience trying to get my car on the...

I had a bad experience trying to get my car on the Hyundai Balise !! I agreed a 2.9% interest, the seller said he had reached 2.9%, I asked to see the final values ​​of the negotiation during the week and he did not give me the numbers, when I went to sign the papers the real number was 3.9%, I disagreed and the manager Jason was very badly educated with me and spoke some bad words !! The following week the general manager called me apologizing for the accident and we negotiated the purchase of the car in the face of the sincere apologies of the General Manager who really knows how to treat people differently from Manager Jason who was stupid !!! We bought the car, took the car on Tuesday 03/30 and the car showed problems with 4x4s as soon as we left the store at 6:30 pm, the next day on Wednesday 03/31 and returned the car to Hyundai at 9 : 30 am, I explained about the problem they said they were going to take the car to the garage to find out the problem !! I asked if in these cases they would have a spare car, since they had just bought the car and on the next day they no longer had the car !! They said that I would not be entitled to the spare car !!! I said that I wanted to undo the purchase of the car and they said that it would not be possible !!! During the week I called Balis Hyndai several times to get news of the car and they did not answer any calls, I made several calls during the week !!! Today I went to Hyundai Balise to find out what was going on with my car and again I was treated badly by Jason, the security cameras are proof of what he did, I asked where my car was at Balise Service, BMW service and they said that they didn’t know where my car was, it’s absurd that nobody has information about the car and doesn’t know what’s going on !!! I am very sad, because I was fulfilling a dream of my mother to have a new and good car and now we are facing a nightmare where the responsible of Hyundai has no information about the car that was returned to the store 13 hours after we got the car. car believing that we were making an excellent purchase !!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Suggested Leasing instead of Purchase

We were shopping for a used car when the sales rep - Coby Vincent suggested we look at leasing a car based on our driving history. Turns out this was fantastic advice and leasing a new 2020 Hyundai Elantra has been a great fit for us. Wondering why we haven't leased in the past.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Knowledgeable Service

Bought a 2020 Sonata from these guys and the experience was quite easy. Jacob did a great job of informing me of all the features on the car and there was no pressure to buy at all. Paperwork also went pretty smooth and would definitely recommend to anyone looking to buy in the area

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buying a Santa fe

Jacob was very professionable and knowledgeable about the car. He was so patient and gave great instructions on how to use all the accessories. I LOVE my new car! Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Sonata - live it

Just leases a Hyundai from Balise Hyundai of Cape Cod. Great buying experience. Customer service was a 10 out of 10. I would highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Smooth process

Coby Vincent was a pleasure to work with, restored my faith in the car buying experienced! The process was very smooth and all staff at Balise we're friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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