Skip to main content

Rock River Block

(1,071 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
2018 state dealer award
View 6 awards
2018 state dealer award 2017 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,071 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rock River Block from DealerRater.

Want to share your experience with this dealership?

Write a review

" Great People that work for You" Ted C.

Drove 2 1/2 hours from Muscoda Wisconsin to purchase our new Escape. When we arrived at the dealer ship we were greeted by Harvey Keller who showed us where Bernie Krowczyk was. We called Bernie 2 days before and told him the vehicle we were wanting. Bernie got with Gregg Decman to get the approval on the loan. Bernie called the next day and asked when we wanted to pick up our new car. We picked it up the next day. We were in in out in about a hour and spent time talking to the team that treat you like family. We will travel the 2 1/2 hours again. Thanks Bernie since we bought it we had a snow and ice storm and she feels comfortable driving in these conditions. Your Team is the Greatest

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, it is our goal to have everyone that comes to the Rock River Block experience the exact same treatment! RED CARPET! Rick Stout

Always Awesome

We want to shout out to our Awesome Salesman- Bernie Krowczyk and the Finance man Mike Schoenber and the man that helped Bernie and us Matt. We Love coming to Your car lot and see what we can find! Always come away with something just AMAZING!! Very great customer service. Thanks Again for helping us with the new Truck,, I'm sure Donnie will Love driving this truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Find

We were in need of a great car, for a great price. This is my 3rd car purchase from Bernie and Rock River Ford. When I called Bernie and told him our needs he said he has just gotten this car in and new it was what we were looking for. He even had some of his great team members help in getting it ready for us. Nick who works behind the scenes even did some special things to the car to help my mom have things be more accessible for her. We just want to say thanks, and see you next time the need arises. Amy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Extremely Helpful!

Both the salesman, Bernie Krowczyk and the manager, Rick Stout, who helped us with our trade-in and purchase were very helpful. They understood that we did not want to waste a lot of time sitting at the dealership on a Saturday afternoon and did their best to make our time there as short as possible. Even Gregg from Finance made our purchase quick and easy. We also purchased some add-ons and were able to get those completed in just a few days. We have taken our other vehicles to this dealership for service and will continue to do so after this experience. Thank you everyone at Anderson Rock River Block.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing service

My family has always had great experience with the Rock River Ford Dealership. Today, I personally got amazing help from Danny as I purchased my first new car. Everyone in the dealership was friendly and willing to help out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Dealer and Salesmen

I am very happy with Rock River Ford. They are always willing to let me so the latest products WITHOUT being pushy. I have bought several cars from them and had excellent service, good pricing, and friendly salesmen. They were able to give me a ballpark payment figure without the typical 2 hours of sitting in the salesman's office and him running back and forth to his manager. Took only 10 minutes to get a monthly payment figure, even though I was trading in a lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful experience!

I was shopping for a late model, low-miles, used F-150 supercab. I've owned six other vehicles, but I've never bought from a dealership before, so I was a little overwhelmed with options (a huge number of dealers/salesmen and the multitude of used vehicles in various conditions) and nervous about making a wrong choice. After trying a few other dealerships and not getting what we wanted, we decided to try Anderson Rock River Block. Joseph warmly greeted us the moment we arrived and proceeded to ask what specifications I was looking for in my truck. This was an instant difference from salesmen at the other locations who wanted to go straight to their computer to find a truck for us (like I couldn't have done that at home online - and which I had) and even then weren't listening to the specifications I'd given. After scribbling down my wish list, Joe disappeared for a few minutes. The next thing I knew, my truck pulled up to the door. I can't even buy a pair of jeans that easily! It didn't stop there, however. He gave me (and my husband) a thorough explanation of the many differences between that truck and another type I was considering, and then he gave us a detailed tour of the truck's features. That gave me a much greater sense of confidence in my choice. He knows his product inside and out -- and he isn't the pushy or rude salesman we all dread. Taking customer service to another level, he even gave us a little key tag that has his and the dealership's numbers on it, should I need help with anything. There were a few other things I wanted to have done for the truck, and Joe made it very easy to arrange for those things to be done also. This was a five-star, two-thumbs, A+ buying experience and I couldn't be happier to recommend this dealership, and particularly our salesman. We were treated exceedingly well and love our new truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Rock River Block

I recently visited the Rock River Block and took a test drive, they let me take the vehicle home for 24 hours to help me decide, they were fair with what they offered me for a trade in. Everyone was very helpful and friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Wonderful experience!

My second car ever and it is the second car I bought from Bernie. He remembered not only me and my family, but the car I bought 7 years ago! I love working with Bernie because he really treats you like family. He worked hard to find the car I would fall in love with and even let me test drive it for a few days to make sure it was the one I wanted. After all of that, he bent over backwards to help make sure I got the best deal I could get. Would recommend Bernie to all of my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome people, awesome deal!!

Awesome people,Awesome deal. Very friendly. Second vehicle we have purchased in three years, from Bernie. Don in service dept. is top touch. Rick got us a awesome deal. Great buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.