CarMax Phoenix-Gilbert

This was the first time I've shopped for myself at CarMax, and the second time I've been involved in shopping here. Even though there always a chance for quirks and issues with used car buying, the folks at here have always made every reasonable effort to make things great. In my case, due to a listing issue, they offered other vehicles on the lot, were willing to bring in another vehicle for me to look at, and they offered a reasonable 3rd party add-on to get my original vehicle to match the listing level. After seeing that the alternative vehicle didn't match my main wants, I went with the 3rd party option. I picked and option that did what the listing said, within the rather generous price they offered for the service, and reimbursed my receipt within ten minutes. I couldn't be happier with how diligently they worked to address a rather understandable mistake. I absolutely recommend CarMax to anyone looking to buy a used car, as they stand behind their sales.

This was our first time purchasing a vehicle from this dealership! Initially I believed the price of their car was overpriced and my trade was about $5k less than it was worth. I ended up selling my car and purchased their vehicle. My purchase was a super clean ( like new) vehicle with almost no miles on it. I still thought it was overpriced, but have been looking for quite some time and this one stood out above the competition. Having said all that, CarMax philosophy of no haggle was in some ways very refreshing. We didn’t feel any pressure at all to purchase. Our sales person Jaden, was super knowledgeable and extremely professional and polite. He did everything possible to make the buying process enjoyable and was super helpful working with us before and after the sale. If you’re looking for a good vehicle, see Jaden and experience for yourself what purchasing a vehicle should be like!

My entire experience was really great. I love how we don’t have to do the price haggle. My salesperson was extremely nice and helpful to speed up the purchase process. I hate buying car from a dealership because the process is so exhausting and time consuming. You guys have made the process so much more streamlined and actually pretty enjoyable!

Clean facilities, sales people knowledgeable and courteous. Cars. Plenty to choose from. Car was clean, free of odors.

Definitely the best car buying experience that can be found. No pressure, clear comunication and just generally low stress! We will be back

The Sales and Management team were extremely helpful and professional. The truck was dirty on the lot and I expected it to be cleaned in a manor that was acceptable but it was done armature with wipe streaks down the sides and in the interior on the windshield. In the bed there was broken glass in the corners. It prompted me to be sure fluids were full at that point to be sure techs did their job . After going through the truck the techs did good the only gripe I would have mechanicly is budget tires were installed on the truck.

This is the second vehicle I have purchased from this location and it has been the best car buying experience. There is no pressure to purchase and the staff is very professional.

Process was quick especially after doing the online buy process once took my test drive I took the car home only a few hours later.

The car was great and a very speedy and efficient purchase process that made the transaction smooth.

My only complaint would be that there was only one key fob and no owners manual for the truck when I purchased it.