CarMax Phoenix-West Valley

Incredible experience will definitely be using them in the future! They’re not pushy much better than any dealership!!! Everyone was very helpful!

I had a great experience at CarMax! The customer service was excellent from start to finish everyone was professional, friendly, and made the whole process smooth and stress-free. They really took the time to answer my questions and made sure I was comfortable with every step. I appreciate the honesty and the no-pressure approach. If you’re looking for great service and a team that truly cares, I definitely recommend CarMax!

Very nice service and a good experience . Sales rep Eric was great and very knowledgeable

All went smoothly. Representative was helpful and efficient and answered all our questions. Everything went well without big surprises.

Great co-operations between three dealerships in order to complete the sale and delivery. Thank you very much.

Jacob was really easy to work with cool kid. He made experience very easy love CarMax will always come back.

The Customer Service was great!!! It was a fast car buying experience!!!! My Salesman Jeff was great!!!!

I bought the car with no hassles! The process took 2 hours from test drive to keys in hand.

On 3/19 I saw that a car I had been interested in moved from a location in Gilbert to a location in Tolleson. (I had attempted to contact the Gilbert location before the car had been moved, but no one got back to me.) I sent an inquiry to Tolleson even though that is a bit of a drive for me. Three days later on 3/22 I finally heard back from someone who stated the vehicle was on "hold" for another customer, but that they suspected the customer was going to be a "no show" and that the car would be available in a "couple of days". I stated I would like to schedule a test drive in 2 days and never heard back from anyone.

Horrible. We bought a car and has a SIGNED CONTRACT in hand. It was late and they had to do stuff to the car so we opt to pick it up the next day. Well, THEY SOLD IT and then a week later had the nerve to call us and tell us the person changed their mind and returned it and we NOW could have it. Of course we said no. On another issue, I brought my 2020 Ford SUV in for a buy quote. They told me $22000. I opt to think about it and 37 Days later with less than 100 miles added they offered me $15,500. Where do they get their numbers from??? This dealership is the worst. We bought 2 cars from the Carmax in Gilbert and it was awesome, but not with this Avondale Location. Stay Away!