Westside Kia

This is all about Rick Hall. Superb customer service. Purchased a new Isuzu NRR Truck

I came to Westside Kia with a pre-approved check from my credit union and made it clear from the beginning that I did not need dealership financing. Despite this, I was repeatedly asked to complete a credit application and provide my Social Security number. I declined multiple times, as it was unnecessary for my transaction. After standing firm, I was eventually told it was not required, which raised concerns about why I was initially told it was mandatory. Additionally, my credit union check was initially rejected because the required verification number was not obtained before processing. This caused unnecessary delays and frustration that could have been avoided with proper attention to detail. While I do love the vehicle I purchased, the financing process felt disorganized and, at times, unnecessarily pressured. Experiences like this can be especially concerning for customers who may not be familiar with financing procedures or who rely on the dealership for clear guidance. I hope management reviews these practices to ensure greater transparency and professionalism for all future customers.

Service was for a factory recall that happened last year. Parts were not available for a while.

Good service, Chuck took good care of my vehicle by showing cariness to my vehicle.

In the end, I got the price I wanted. The sales staff were friendly and pleasant enough. I didn't feel pressured, and I always felt in control of the negotiations. Only 4 stars because the final car delivery could have been better; the car was delivered washed, but not detailed. The hybrid battery was only about 65% charged on delivery.

I received courteous, timely service for my first visit - free oil change and badly needed car wash!

We attempted to purchase from a different dealership and was not impressed. Frank at Westside Kia was very informative and walked us through a lot of details that we didn't have previously. His very laid back/non-pushy demeanor was much appreciative when it came to such a large and important purchase. Everyone else at the dealership was very personable and friendly.

I looked at a number of cars, did not feel pressured. After the purchase, received instructions on the computer capabilities of the vehicle

when you schedule appointment for oil change & update GPS system only to be given appt to do your own update is not acceptable!!!!!!!!! Was never told both could not be done. Have bought to many vehicles here.

Amazing courtesy, flexible solution and definitely focus on customer satisfaction. Shout out to Ammar and Rye Jollar, who are amazing human beings and intelligent professionals.