Burlington Kia

We decided to head over to Burlington to look at the brand new Kia Telluride. It was our first time at the dealership & we went in ready to buy. We were lucky enough to meet with Brad who from the beginning took an interest in what we were looking for in a new Kia. Brad was personable & had an answer for every question we threw his way. It was definitely a plus that he guided us through the whole process from test drive, Kia UVO hookup, to the financing & he even stayed after hours so we were able to complete all the proper paperwork. Peter also made the whole financing process so easy! We would definitely recommend Kia of Burlington if you are looking for a new car & would 1000% recommend asking for Brad to help guide you along the way!

This has been the easiest and most transparent process I’ve ever had buying a new car. Dane DiPaolo and Gary Abrams were prepared for our arrival and ready to take care of us! Jean Claude was excellent and fast with the appraisal of our trade in and worked seamlessly with sales! My wife is pleasantly surprised with the process! Definitely recommend Burlington Kia and Dane and Gary!

Gary was very pleasant and knowledgeable. A very friendly atmosphere which made our purchase stress free. I would Highly recommend Gary and Burlington Kia Thank you!

Some words of warning based on my most recent visit: -They charged $50 in labor to replace two air filters. They noted that it would "only take about ten minutes!" So that's $50 for 10 minutes' work, plus the cost of the filters themselves... -They did not include the labor costs when they quoted me for the air filters, even though I asked for the total cost. -My invoice said I "declined recommended maintenance" because I didn't shell out $10 for "car deodorizer," aka air freshener spray. I had to speak with the manager to get the "declined recommended maintenance" line struck from my paperwork. -I also let the manager, Frank, know that the cashier and another employee were within six feet of me chatting for an extended period of time with their masks pulled down under their chins, and that employees were pulling their masks down and failing to maintain social distancing at the main customer service desk as well. He told me that wearing masks is "a matter of opinion." In fact, it is a matter of executive order in NJ. -The manager also said that he "can't be held responsible for the actions of others." I pointed out that that's literally his job, to supervise others, enforce policies, and oversee his department. I told him that I strive to take accountability for those who report to me at my job, because it's what a manager should do. He responded, "Oh really? What do *you* manage?" questioning me personally rather than stepping up and taking responsibility for his own team and the safety of his customers. -I had to wait for over 30 min to get my payment processed due to the fact that the cashier didn't know what she was doing. -Throughout all of this, they left my car running without telling me. (I had told them when I came in that I was a little low on gas, and they said not to worry, that it wouldn't be an issue since it was just an oil change. If my friend hadn't noticed the car running it would have run clean out of gas while I waited.) -They did not mention that my rear brakes were getting low; I found out after I had left the dealership when I reviewed the vehicle inspector's notes. -Frank did credit me the cost of an air filter for my trouble, but when you're charging $50 for ten minutes of work that honestly doesn't feel like much of a gift.

This was the worst sales experience I’ve ever encountered. Alec was nice and answered all of my questions. However, when it came down to price, on a $50,000 car, we couldn’t agree on the last $250. I immediately had a bad feeling in my gut and I walked out. He said, “you’re going to walk out over $250?” And I said, “you’re going to let me walk out over $250?” So I left. After thinking about it further, I decided to go back and talk to Alec. He said, “let’s just split the difference and move on, $125 each.” I agreed. We went through all of the logistics...I sat there for over an hour going over paperwork, financials, and credit scores. When we were done, he said, “I need to confirm with my manager.” He came back and said, “my manager said I can’t honor the deal. We can’t split the difference.” I asked to talk to the manager, Joe Mazzaferro. I asked him why he wouldn’t honor the deal that his salesperson agreed to. He immediately, without provocation, became beligerent, and said to me, “you changed your mind; I changed mine. I don’t need to honor that deal.” I asked him for his business card, and he said, “I don’t have one.” I said, without raising my voice, “are you serious?” And he said, “of course I’m serious; why wouldn’t I be serious”? I asked him to write down his info then and he said “you know what? No, I’m not giving you anything!” I cannot believe someone in a position of management would treat a customer like that. The kicker is, I was planning on buying the Telluride even without the split deal, but his behavior was not only unprofessional, it was unethical and unacceptable. I would never recommend this dealership or anything associated with Joe Mazzaferro.

I got my 2021 K5 GT Line car yesterday. Brian was like my dealership dad(I'm 27). He was honest with me the whole time and understood my difficult situation with my prior Honda Accord having a hefty amount of miles on it while still being new. They worked out a great deal for me which was difficult with my situation and I am very grateful. Brian helped me every step of the way with being extremely informative on everything that the car and deal entailed. Along with being personable, I couldn't ask for anything better as a person who works in Hospitality Management and understands client and employee relations importance.

Unethical dealer! First let me say that this is not written in anger, although I was pretty angry at the time. These are just the facts. Joe M. and Alec M. offered me a deal and asked me to come back in “in good faith” so he knew I was serious about buying. I verbally agreed to the deal and I went there. I sat for an hour as Alec went through the logistics of buying a car. After finding out my high credit score and learning my financials, he came back saying his manager said no to the deal. When I confronted the manager, Joe M. about why he wasn’t honoring the deal now after having me sit there for an hour waiting, he said he changed his mind. I can only assume he changed his mind because he felt like he could get more money out of me. He then got belligerent and wouldn’t give me his card or even write his info down yelling “ you know what? No. I don’t have to give anything to you!” What dealer promises you a deal, asks you to go back, has you waiting for an hour letting you think you are buying the car and then withdraws the deal as the client is sitting there? What kind of manager yells at a customer? Very unprofessional, unkind and unethical.

Gary Abrams was an absolute pleasure to deal with! He was so professional, courteous, friendly, and so patient helping us to get a great deal on our car. I would definitely recommend him to anyone looking for a new car!!

Brian B did a great job at making my first car buying experience quick and easy. He was very attentive to my car needs and the final price was exactly as negotiated with no last-minute surprises!

Brian is very personable and friendly and made the car buying experience a relatively painless process. I would highly recommend this dealership to anyone interested in buying a Kia.