Parks Ford of Wesley Chapel

Everytime I bring my Explorer to the service center they tell me nothing is wrong with it.I even had my car towed from Sarasota and they told me nothing was wrong so they put a new battery to justify me.recently my back hatch would not go down on several occasions (nothing was wrong and passengers mirror droops (nothing wrong so again they put a new battery to justify me again.when a person pays this much money for a nice vehicle it should be right.This is the 3rd Explorer I have bought over the yrs and I will NOT buy another vehicle from ford. Love my Explorer but I don’t like when I’m called a liar that nothing is wrong with it when I know there is!!!!

Everything about the experience was great. Mike Davrowski is knowledgeable and informative. I had a good buying experience at Parks Ford.

John goes above and beyond to take care of his customers. He knows his job well and is professional and caring

Tony B. was friendly, helpful, and a not a pushy salesman. Good communication and fair pricing.

Mobile Van Service - Cameron informed me what he was going to do and provided the results of the tests he performed.. Answered all my questions and was very professional in all aspects. I would highly recommend using the Mobile Van Service.

Excellent, friendly and professional service by all staff members involved with my deal and delivery.

My sales associate Faris, along with Justin and Joe in finance, were friendly and knowledgeable. They all made my truck buying experience a pleasant one. They are all assets to Parks Ford of Wesley Chapel.

Everyone was fantastic what a smooth transition in getting me into a new car. Thank you Mutaz. A+

I’m still reviewing the results of the service I received but from the first drive since the vehicle was “repaired” I find myself greatly disappointed. I was told my issues had been fixed yet only one item was “fixed”: I now have cruise control yet none of the other advanced features work; no early crash notification, no front censors warnings, no warnings involving the front camera which they charged me $3,800 to fix these issues. Yet, here I am with a beautiful F150 Lariat with all the bells and whistles but few work. I believe they fixed the cruise control by rewiring or flipping a toggle somehow for this was the only they fixed/gained/repaired for the $3.8K I was forced to pay for a minor result. Now, my engine is running roughly and I suspect that they are working for my next project needing to be “fixed”.

I set my appt. A week ahead for service , took it in , rented a car and they didn't even call me to tell me they can not even look at my truck for another week..no call from Carlos , I had to call him on the 3rd day in and take the 3 day rental fee for nothing. Never going back, lost my trust