Murray Motors GM

I purchased a 2022 Tahoe High Country from them this summer. When you spend 80k+ on a vehicle you expect some customer service. The salesman spent most the day on the phone talking about sports cars. I should have known then it wasn't going to be a good experience. When the deal was finalized, hours later, with the dealership closing I was handed the keys. The car was the owners wife's car or so I was told. It was dirty, out of washer fluid and under a quarter of a tank of gas. It was dinging within 10 minutes of leaving the dealership. Additionally there was less than 1000 miles left on the oil change. 6 months later I am trying to get it inspected and can't because they never put the wheel lock key in the vehicle so they can't take the wheels off. I call the dealership and I am sent an email to a website where I can order one. I have less than 2 weeks until the inspection expires and these clowns did nothing to help with the issue. Worst dealership ever! Buyer Beware! If zero stars was an option it would be zero.

I would give them a zero 0 if I could. Car online on their website and I call salesman. He needs the stock number my email phone name before proceeding. Says he will call me right back. I call 3 hours later and he still does not know if the car is available when their website says " Call for Price " Avoid these folks at all costs

How do I start… I can’t believe I’m writing this 3 weeks into purchasing a vehicle. My wife and I thought we found a perfect family vehicle from Murray Motors Chevrolet for our newly expanded family (first newborn). Purchased a 2018 Jeep Grand Cherokee for $26,000 from their lot from a salesman who had ZERO personality or care for us, the customer. Not sure if he didn’t care about this sale because it wasn’t a brand new vehicle but that shouldn’t matter. That should have been our first warning sign. Purchased the vehicle for asking price with no haggle. We did ask if they could match Sunbury Motors trade in value of our vehicle ($500 more) and they flat out said no with no hesitation. Wife fell in love with the vehicle so we purchased it as happy campers. Car sits for a week at our house as we went on vacation, come home and try to plug in a cord to a car seat camera into the cigarette lighter in front console. Doesn’t work. Of course I check the fuse and it’s okay. I even try a new fuse and nothing. I call Murray Motors and talk to our salesman asking if they would be willing to look at it and fix it since we just purchased it and never tried it at the dealership. We are immediately told, “uhm, I mean we can look at it for you but you will be responsible for the cost of fixing since you purchased as is and didn’t also purchase our extended warranty.” Our mistake for thinking a larger “reputable” dealership would take the initiative to help out a new customer, especially only a week old. We explained that we just purchased it a week ago but kept getting told we didn’t buy the dealerships extended warranty. So we get it fixed from a local mechanics shop. Come another week and I notice an oil trail in our driveway that lead to our new vehicle. Look underneath the car and there are puddles of oil underneath the car with active dripping occurring. I look underneath and the whole bottom of the car is coated in oil with no sense of where it is coming from. Again, I call the dealership asking for help, but again a big mistake as we are told right away that we did not purchase the extended warranty. They insisted that it’s either “residual oil” or “we must have hit something.” We were also told they we can still buy a warranty from them so they can fix our vehicle. HAHA! Come out the next day and THE OIL IS EMPTY! ZERO LEFT IN THE CAR AND UNABLE TO BE SAFELY DRIVEN WITH OUR NEWBORN! So here we are, two and half weeks after purchasing a vehicle from Murray Motors and we are again having to take it to another shop to get checked with a major oil leak on our own dime. I want to emphasize that we purchased this vehicle for asking price with no haggling or fighting over lowering the price. We have purchased vehicles from Sunbury Motors, Blaise Alexander, and W&L and NEVER have had any customer service issues or majors issues like this. We sometimes noticed small things wrong with the vehicles and called the dealerships regarding them, and they gladly fixed them with no issues. We were NEVER pressured into buying an extended warranty, or told that we had to buy one for them to even think about fixing the issues. Warning to future buyers, BUY THE WARRANTY! UNDERSTAND THAT YOU ARE PURCHASING VEHICLES “AS IS”, NO MATTER WHAT MAY BE WRONG THAT YOU DON’T KNOW ABOUT! MAKE SURE YOU CHECK EVERY SINGLE DARN ASPECT OF THE VEHICLE! DIG AND DIVE INTO EVERYTHING! Because as soon as you leave the lot they wipe their hands clean of anything!

. Went to look at a truck and was greeted by a salesman. Ryan was really nice and knowledgeable at first and made many promises. Was told that the truck i wanted would take a few weeks to be ready due to just being traded in but I'd be left know once it was ready. Called multiple times for the next week and got ignored. After a week of calling and finally getting ahold of Ryan, I was told that he had sold the truck and there was nothing there that would work for me. It was very mis leading and disrespectful and put a very bad taste in my mouth for looking at anything at any of the Murry motors dealer ships. It was a very bad Representation for the dealership name

Most likely was the worst buying experiences I've had. And I buy alot of high end Cars. I was buying a 2017 CTS-V.Used they retail around $50-80k. I called the dealership out of PA and had him do a walkaround and tell me about any blemishes. He said none. I had him send me videos but they were so blurry I could not make out anything. I flew in from Indiana based on his description. The front bumper had chips all over it, the front spoiler was trashed, has a bulge on the drivers side tire, missing the engine cover, ding on the roof, chipping paint around the hd vent. 2qt low oil. I asked for some money off and they said it was used. What's worse I went ahead and bought so I could drive home and the transmission is slipping. I'm possibly going to file suit against this dealer. Also the employees are some of the most low life individuals you will ever deal with. Especially the General Manager. Wouldn't even look at me as he screwed me over. Low life xxxxxxxx used car salesman. AVOID

Just bought a 16 chevy 2500 tuesday 9-3-19, took it for small test drive everything seemed fine. Staff was nice so no complaints. Nightmare began on drive home. Highway bumps were virtually ripping the steering wheel out of my hands and putting me in other lane. My kids have to ride in this and it just NOT SAFE. I've owned many lifted vehicles but this is the worst. Less than 2 days later due to safety they wont so a buy back and help me out. I would be will to buy a new truck and ditch this. They would not help at all , to say I'm disappointed would put it mildly. . Although I do bare responsibility I didnt expect them to turn there back either. Thanks for the compassion and integrity you seem to lack. You want to help me out feel free to contact me. Steve

Thanks again Murray Motors, brought my car in for repairs, (vibration in front end, steering wheel vibrated when applying brakes). You solved that problem and not a real big expense involved. Reminded me my car was due for an oil change, I knew that but forgot to say anything because I was worried about the main reason I was there, car vibration, anyway, I let them change my oil too and rotate my tires all for a very reasonable price. I can tell when I am at Murray Motors they are concerned about solving my car issues but also concerned about me as a valuable customer, that's just the way they make me feel.

I don't recommend this place yes they sold me a truck but after I signed paperwork the stuff they said they were willing to do wasn't done. The owner told me to f off. Unsatisfied customer but gm support came through for me and paid for my truck to be done the way I liked it plus put remote start in it go gm support. But I recommend to venture to another place if you are looking at buying a used or new GMC or Chevy vechicle. I hope this helps everyone that decides to look at Yelp. I wish someone wouldve told me before I bought it from them. Apparently I am not the only one that had bad business from them. Thank you Murray motors I got a cheaper truck but no thank you for not agreeing to your terms that you agreed with. The salesman was also unhappy and apologized to me thank you John.

The service was excellent. The employees there are the greatest. The owner, Mark, was very pleasant and he made us feel welcomed while we waited. He is the best. We are very pleased with our purchase so far and would definitely recommend doing business with Murray Motors! You will be glad you did.

The people are always polite and professional, and the wait time is reasonable. The wait time is reasonable and comfortable.