Jaguar Of Puerto Rico

This place is Land Rover Jaguar of San Juan. Management of this dealership lied and mistreated me as a customer for weeks before finally violating their own service requirements and refusing service. For two weeks they sent me on a wild goose chase for "paperwork" requirements they supposedly had. This caused a few arguments and a ton of misery for me as the paperwork was impossible to obtain and my vehicle was dead. When the paperwork was finally provided after much difficulty and cost to me, the next day I received an email from Jorge Santiago Merino and Gilberto Rivera blatantly lying to me. They both told me they wont service vehicles that have been worked on by other mechanics, or even just "touched" by someone else. This is a direct violation of their obligation under Land Rover USA to service vehicles. Its my assumption that they simply don't like me and created this new fake "rule" so they don't have to service the car. They have treated me poorly and played games with me intentionally out of malice. I have a case open with Land Rover USA who has confirmed that these two are an embarrassment to the brand and violating their obligations as part of Land Rover USA.