Coventry Motorcar

I called Coventry Motorcar ahead of time to set a time to look at an Audi A4. I notified them that I was a serious buyer and was very interested in the car. The salesman I spoke with assured me the Audi was available and would be up front and ready to look at a scheduled time the next day, since they were closing soon. They took down my name and phone number and told me I would be meeting Scott. I urged them to contact me if anything changed as I had an hour drive to get there. I showed up a few minutes early the next day and did not see the Audi anywhere. When I entered, I asked for Scott and explained that I called ahead for the A4. Scott looked like a deer in the headlights and told me that he did not know I was coming and that the car was sold. He then told me that I “should have called us today because I do not hold cars. Scott also said he had no idea who I spoke with, because they are a ‘first come first serve’ business and they do not make appointments to view cars” Scott appeared to question that I had even called in the first place until I pulled up the record on my phone. My biggest frustration is not that they sold the car, but the lack of communication and professionalism. Instead of giving me the courtesy of calling, emailing or texting me to let me know the car was sold, they had me drive over an hour for nothing. At the time of writing this, the car is still listed available on multiple websites, including the dealer’s. I would strongly recommend avoiding Coventry Motorcar. Do your research and stick with a more reputable dealer who will respect you and your time. They’re out there, but I was tempted by a good price. This experience has been incredibly disappointing and assured me that I will never do business with this dealer.

These people really know their cars! Just purchased another car from CMC, with the same great service and effort to put the customer in the right car. No phony sales people, and Scott really know cars.

I live locally and try to keep some of the money in town. Stopped one day to a tire plugged. Mechanic took a quick look to verify that it did not puncture the sidewall. He plugged the tire and it took all of 5 minutes. Best part was he didn't even charge me. Its been several months and no problems. I also inquired about their APR tunes. Sales guy was friendly and knowledgeable as well. Planning to purchase a tune in the next month.

Great experience. I love my new BMW!!!! Minimal sales pressure. Very pleased with the price and the fact that I finally feel like I was treated fairly when buying a car. Thank you

Inquired about vehicle multiple times, never heard back. Bought elsewhere.