Larry H. Miller Hyundai Peoria

Stay away! My husband and I made the mistake of buying from this dealership. We are working professionals with a growing family (children ages 2 ½ and 1) who decided it was time for a larger yet economically sound vehicle. The sale of our new car went smooth and our sales man, Mike, despite being new was friendly and helpful. We signed the paperwork and were told by Mike that Hyundai would take care of our returned lease to our previous dealership. We handed over our keys (all sets) to our old car, Mike drove it to ensure it was working properly and we were on our way with our new vehicle. It wasn’t until two months later that we received notification that our previous lease was out of contract, we owed over $800 in payments, and the late payments had been reported to the credit agency (we had nearly perfect credit prior to this experience). We contacted Hyundai to learn that our previous leased car had been sitting on their lot for over two months without them having contacting the original dealership. I ultimately ended up speaking with two sales managers. Mario was helpful and understanding in the situation but Thad was a complete nightmare to work with. He was condescending, unsympathetic, and didn’t listen to my concerns. In fact, when I realized we weren’t getting anywhere on the phone I said that my husband would be in to speak with him in person. Thad was agreeable to the visit but when my husband showed up at the dealership, Thad refused to leave his office or even speak to my husband about the concern (the dealership was empty at the time of his visit). I will reiterate that he is a SALES MANAGER. After several days of trying to solve this problem between the two dealerships Hyundai stated that they would pay ½ of the accrued fees and did call the previous financial department to confirm we had left the car with their dealership two months prior (to hopefully help clear our credit—yet to be seen). This is very upsetting to me as Hyundai originally stated they would handle the return and the reason we had such a large charge was because the car sat on their lot for over two months! $400 (1/2 of the $800) to a large dealership is nothing but $400 to a working family with two small children is a huge financial hardship. Not to mention the damage to our nearly perfect credit. It was a learning experience for us as we now know that the Hyundai could not handle the return of our lease but when the sales agent tells you otherwise and you are spending a large sum of money; there is some level of customer service that is expected. We have never had an experience like this. I am rating the dealership two starts (versus 1) because I am giving Mike the benefit of being new at the dealership (turns out they shouldn’t have offered to return our lease) and because Mario was somewhat helpful in contacting our previous lender to try to help with our credit. I do strongly believe we should have been reimbursed the entire $800 versus just ½ and the extremely poor customer service by Thad is inexcusable. We will not be purchasing another vehicle from this dealership in the future and encourage you to think twice before you do as well.

Marvelous Every-time! Love the Service Advisors & the Amazing Service..Every-time!

Excellent sales service got me the car I wanted in the color I wanted and had it delivered from another location for me. Price was what I wanted and payments were also in the range I was able to accept. They worked with me on every step of the new car purchase to make it easy and comfortable for me. Daniel even bought me a diet mt dew and a slice of pizza for lunch while we were working on the new car deal.

Called last Thursday Because we received a recall notice on our Sonata they got us in Friday morning which was great. The car was done within an hour and we were on our way. Larry Miller has great customer service

Brian has a great attitude at work and takes care of his customers!

This is an excellent dealership with a professional staff from sales through service.

Everything was taken care of and in a very professional way.

Had routine maintenance and was in and out in 30 minutes.

My experience buying a car and then going with a friend to buy a car was the best experience I've ever had buying. I always dreaded the pushy salesperson and the haggling back and forth. This was different all together. I went in to have my Hyundai serviced and wandered into the show room.. I know, you're thinking, why'd you do that if you weren't in the market to buy? My warranty was about to run out and I was starting to get a little leary about that. I'm just that kind of person.So after talking to one of the salesman, Brandon, he told me he could get me into a brand new vehicle for $15.00 more a month. Well I don't have to tell you how I felt about that. I was ecstatic. My husband was also in the market to buy. We came back that weekend to see what they had for my husband. Brandon spent a couple of hours just showing him vehicles. None of which were in our budget when it came down to it. My husband ended up buying a vehicle somewhere else, but the experience there stuck with me. So a couple of weeks later I went online and applied and was told info would be sent to the dealership. I went in the following day, and worked with Michael T. because Brandon was out sick. Michael did so much for me.. he showed me vehicles, and I had certain things I wanted. They didn't have a black vehicle of my choice so they ended up getting one from their other dealerships to make me happy. I just can't say enough about Michael and the people in finance (Brandon), management (Mario) and the service manager is awesome as well. I will never go anywhere else. Even the people that work there that are not working with you, come over and see how you're doing. And it happens every time I go in. I feel like these people are my friends. I will try and get everyone I know to go there and buy... I just have no words for how very awesome everyone there is. A special THANK YOU to those that I mentioned above, both Brandons, the service manager, MARIO and MICHAEL TOMMASINO!! As a matter of fact, I'm going back there soon and taking my mother to get a new car!! Everyone should go there!! Also, I want to mention that sometimes I doubt reviews like this when I read them, but please, take my word for it, I'm not exaggerating at all!! Kudos to this whole team!!!

top notch service and excellent quality of products.