Crown Automotive

We sincerely value your feedback about your headlight replacement service. It's wonderful to hear that your scheduled appointment went so well and that our team was able to complete the work both quickly and efficiently. We understand how important it is to have a straightforward experience without any unexpected issues, and we're pleased that we met your expectations. Thank you for choosing Crown Nissan of Decatur for your automotive needs.

We are glad to hear about your positive experience with our team. It sounds like LJ took great care in helping you explore different vehicle options and providing the information you needed to make an informed decision. We are pleased that we could help locate the specific car you were looking for. Your feedback about the helpful service and attention to detail means a lot to us at Crown Nissan of Decatur. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

We are ecstatic to hear about your positive experience with our service department! It's wonderful to know that we provided quick and efficient service for your oil change and tire rotation. Your feedback about our team's consistent performance means a lot to us. We truly appreciate customers like you who recognize our commitment to delivering reliable automotive care. Thank you for taking the time to share your experience with others.

We are delighted to hear about your positive experience with our oil and fuel filter service. Thank you for choosing us for your automotive service needs, and we look forward to continuing to provide you with reliable and prompt service in the future.

Thank you for the wonderful feedback! We're thrilled that Joe and Mike provided exceptional service and made you feel welcome with our no-pressure approach. Your kind words about our team mean so much to us. Thank you for choosing Crown Nissan of Decatur!

Communication could have been much better. I was waiting for my car. Changing out 4 tires (buy 3 get 1 free) took 3 hours!!???? Very little communication on extra time needed and why. If i'd known more about the likely delay caused, I would have taken a shuttle home and used the time on other tasks. Two sensors had to be replaced after mechanic spent 20 min trying to make old ones work. As a result of work done by mechanic......now all four sensors do not connect when car starts up and only two are able to connect after driving over 1 mile from start. All four worked when i pulled into service garage initially. This mechanic took on another customer's impromptu request while working on my car. So, someone comes off the street and has immediate service given, and my car with an actual service appt had to wait? Job "Labor" is calc'd at 1.8 hours. It doesn't take Napa an hour to deliver sensors!! When I left, I explained to service manager it shouldn't have taken 3 hours just to replace 4 tires. NOTHING said. No sorry, no we'll try better next time, no NOTHING....just a stare. If Crown wants to make this good, I want them to contact another Nissan dealership, arrange for the work to be IDT'd back to Decatur....and allow me to go to the other dealership to rectify the sensors. My trust and patience with Crown has worn thin. I've never had any problem with Crown over the years. Steve is excellent to work with as was all previous service managers. I've also asked several people over the years to delete certain contact phone numbers off of my profile bcs they no longer exist. I see from the receipt (btw $1,088.20 spent!!) that those same phone numbers are STILL listed in your system. What does it take to get ANYONE to do their job right these days at Crown???? You lost Colin....you lost Brian.....

We are absolutely thrilled to hear about your positive experience! It sounds like our team provided exactly the kind of service we strive for - being helpful without being pushy and truly understanding your needs. We're delighted that your visit was so straightforward and efficient, allowing you to find the right car and complete your purchase smoothly. Your feedback means a lot to us and reinforces our commitment to making car buying a pleasant experience for every customer.

We deeply cherish your feedback and are pleased to hear about your positive experience with our team member. It's wonderful that you received great service during your visit. We understand that timing can sometimes be a concern, and we appreciate your patience with our processes. Your recognition of the quality service provided means a lot to us at Crown Nissan. Thank you for taking the time to share your experience with us.