Meet Matt Riedl

We are overjoyed to hear about your consistently positive experiences with our team. Your kind words about receiving excellent service mean so much to us. We understand how important it is to have a dedicated service advisor who truly cares, and we're thrilled that Monica has made such a wonderful impression on you. At Crest Cadillac, we strive to provide outstanding service every time, and knowing that we've succeeded in delivering that for you is incredibly rewarding. Your feedback reinforces our commitment to maintaining the high standards you've come to expect.

Thank you for your great feedback, Shirley! We're thrilled to hear that you found our service informative and efficient. Our team works hard to ensure a smooth experience, and it's wonderful to know we met your expectations in getting everything done in one day!

Thank you for the wonderful review! We’re so happy to hear that your experience with Crest has been the best, and we truly appreciate your continued loyalty with your fourth lease. We’re excited to have you as a valued customer and look forward to serving you for many more years to come!

Thank you for your great review! We're so glad to hear that Bryan was able to assist you with a loan car and kept you informed throughout the process. Providing excellent service and keeping you updated is our priority, and we're happy we could meet your expectations. If you need anything else, feel free to reach out!

Thank you for your kind words! We are thrilled to hear that you find our service premium, our advisors responsive, and the checkout process easy. Your satisfaction is our priority, and we look forward to serving you again.

Thank you for your fantastic feedback! We’re thrilled to hear that the buying process was easy and enjoyable for you, and that Bret made everything go smoothly. We understand how important a quick and efficient finance process is, and we’re happy it was a relief for you. We also appreciate your suggestion about the coffee machine— we’ll definitely take that into consideration to improve your experience next time! Thank you again for choosing us, and we look forward to assisting you in the future.

Thank you for the amazing review! We're so glad to hear that the online process was smooth and that Juda and Matt were able to assist you every step of the way. We really appreciate your kind words and are thrilled that you're happy with the service. Your recommendation means a lot to us, and we look forward to helping you again in the future!

Thank you for sharing your experience with us. We regret any frustration caused by the unavailability of the vehicle you were interested in. We want to clarify that securing a vehicle involves completing the payment process. As you acknowledged with our sales staff, you were shopping around and declined to complete the wire transfer before your friend could test drive the vehicle on 12/30. Because the vehicle was not paid for, it was still open for sale, and it was subsequently sold on 12/28. We understand your disappointment and appreciate your understanding of the situation. After the sale of the vehicle, our team worked diligently to assist you in finding an alternative vehicle, both within our inventory and outside of Texas. We apologize for any inconvenience and appreciate your consideration of the circumstances. Unfortunately, our inventory changes daily and we are unable to predict when a vehicle might sell. We understand the disappointment that can come with getting your hopes up for a specific vehicle, but we have to adhere to the guidelines set in place for the sale of our vehicles. If there is anything else you wish to discuss further, Please contact Mike Brosin at mbrosin@vtaig.com

This response from the dealer is not factual. I was emailed by John Kluber at Crest Cadillac at 5:28 pm on December 28, 2023, the following, “We will do the 22,326 before fees and taxes. Please give me a call at my mobile number below to discuss warranty options….”. I called and spoke to John about warranty options. We discussed how the sale would proceed the next day including Crest sending out a mobile notary and completing the wire transfer. I was asked to email my license and insurance which I did at 6:01 pm, with the following message “Attached are copies of auto insurance and driver’s license. Please let me know if you need anything further.”. This would have been the moment to mention a deposit or anything else required to secure the vehicle. Instead, this is the message I received back at 6:34 pm, “Got it and thank you... Will be in touch tomorrow morning and enjoy your evening:)“. The following statement is misleading and a fabrication, “As you acknowledged with our sales staff, you were shopping around and declined to complete the wire transfer before your friend could test drive the vehicle on 12/30“. I did tell John Kluber that I had been looking at other vehicles prior to the acceptance of my offer. We discussed on the phone that my friend would drive it just to confirm the purchase that would take place the next day. We had agreed to complete the purchase the next day. At no point was I told I needed to put down a deposit or wire the money on 12/28 to secure the vehicle. Matthew Riedi attempted to find me a similar or better vehicle. However, no vehicles were found that matched the price point or quality of the vehicle Crest agreed to sell me. When I suggested that Crest make up the price difference for a similar vehicle, I was called a “Bully” by the manager, Mike Brosin. As a result, we had to pay $2,500 more for a similar vehicle.

Thank you for your positive review!