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Meet Rachid Lagrini

Rachid Lagrini headshot
Cadillac Certified Sales Consultant
(31 reviews)

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Reviews

Attentive, collaborative, great job getting the deal

Attentive, collaborative, great job getting the deal closed, and it was my first time to visit this dealer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear about your positive experience with our team. Your feedback about our attentive and collaborative approach means so much to us. We understand that purchasing a vehicle can feel overwhelming, especially when visiting a dealership for the first time, so we are thrilled that our team made the process smooth and successful for you. We work hard to ensure every customer feels supported throughout their journey with us. Thank you for choosing us and for taking the time to share your experience.

After having our new Cadillac for over a week, still

After having our new Cadillac for over a week, still several of the repairs were either not done, or not done correctly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your Feedback is appreciated, please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.

Rachid was very knowledgeable about what he selling.

Rachid was very knowledgeable about what he selling. He quickly found us all the bonus deals we were getting. We were extremely satisfied with the purchase experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear about your excellent experience with us! It sounds like you had outstanding service with someone who really understood your needs and worked hard to find all the available incentives for you. We're delighted that you felt completely satisfied with your purchase experience. Your feedback means so much to us at Crest Cadillac, and we truly appreciate you taking the time to share your positive experience.

An Unforgettable Five-Star Experience at Crest Cadillac!

An Unforgettable Five-Star Experience at Crest Cadillac! I recently purchased a Cadillac Vistiq from Crest Cadillac, and I can say without hesitation that this was the best car-buying experience of my life. This wasn’t just about purchasing a vehicle — it was about teamwork, resilience, and commitment on both sides to get to the finish line. There were definitely hurdles along the way, but what stood out most was how the entire team handled them. Nobody complained, nobody lost patience, and nobody gave up. Instead, they worked tirelessly with me, showing resilience and professionalism that made me feel like my satisfaction was their absolute top priority. That perseverance made all the difference. Chris Rucker – The Salesperson Who Fights for You Chris is the definition of going above and beyond. Through every challenge, he stayed calm, patient, and determined to make sure I got the Cadillac Vistiq I wanted. He fought hard for me to get the best deal and never once wavered in his commitment. Chris’s resilience and customer-first attitude are rare in this industry, and I will always appreciate how he made this purchase possible. Joshua Gabbai – A Manager Who Leads With Heart Joshua is a manager who doesn’t just supervise from the sidelines — he steps in and ensures every customer is cared for. His politeness, kindness, and steady patience through the process gave me peace of mind. Even when we hit roadblocks, Joshua reassured me that everything would work out — and it did. He embodies what great leadership in customer service looks like. Jordan Naemi – The Smoothest Finance Experience Ever Jordan is hands-down the best finance director I’ve ever worked with. He had me in and out in minutes, with zero pressure to add unnecessary extras. He respected my time and my choices, and he simply got the deal done with efficiency and professionalism. It was smooth, stress-free, and exactly how finance should be handled. Caleb Brosin – A Man of His Word Caleb made promises, and he delivered on every single one of them. In an industry where follow-through isn’t always guaranteed, Caleb proved himself to be someone you can trust. His patience and honesty gave me confidence, and he truly made sure I walked away knowing I had the best deal possible. The Car & The Journey The Cadillac Vistiq itself is an incredible vehicle — stylish, powerful, and worth every penny. But what makes this purchase so special to me is the journey it took to get here. The resilience, patience, and teamwork from everyone at Crest Cadillac made this car more than just a purchase — it’s a reminder that great things happen when people work together with integrity and determination. Final Thoughts Crest Cadillac isn’t just a dealership; it’s a place where people care about doing right by their customers. They showed patience when lesser teams might have gotten frustrated, and they displayed resilience when challenges came up. At the end of the day, we made it across the finish line together, and I couldn’t be more grateful. If you’re looking for a dealership that truly values you, stands by their word, and will jump through hurdles with you until the very end, Crest Cadillac is the place to go. I recommend them with complete confidence and gratitude.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are absolutely thrilled to hear about your incredible experience with your new Cadillac Vistiq! Your words truly capture what we strive for every day - creating meaningful partnerships with our customers that go far beyond a simple transaction. It means the world to us that our team's dedication and perseverance made such a lasting impression. We understand that the car-buying journey can present unexpected challenges, and we're proud that our staff demonstrated the patience and determination needed to work through every hurdle alongside you. Your recognition of their unwavering commitment and professional approach reflects the values we hold dear. We're especially touched by your detailed recognition of each team member's contributions. Their individual strengths - from fighting for the best deal to leading with genuine care, handling finances with respect for your time, and following through on every promise - represent exactly the kind of service we aim to deliver consistently. Your new Vistiq sounds like the perfect match for you, and we're honored that the entire experience has become something so meaningful. The teamwork, integrity, and determination you experienced embody our commitment to doing right by every customer who walks through our doors. Thank you for taking the time to share such thoughtful feedback about your journey with us. Your confidence in recommending Crest Cadillac means everything to our team, and we're grateful to have earned your trust through genuine care and dedication to your satisfaction.

A great experience.

A great experience. Absolutely pressure free. Rachid helped us find the car that we wanted and fit in our budget.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Crest Cadillac. We look forward to having you as one of our valued customers for many more years to come!

We like the vehicle and Raschid to a good job selling the

We like the vehicle and Raschid to a good job selling the product. We had to wait for 90 minutes for financing and that was disappointing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Team very helpful and answering our many questions for

Team very helpful and answering our many questions for first time CADILLAC purchase including thorough product explanation of the dash panel by Jake.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience!

Great experience! Professional service and would recommend it. Could always make the purchase process faster but overall it was very good. Sales individual was very patient on allowing us to drive many cars we were interested in and not in high pressure situations! The experience was almost enjoyable! lol recommend this dealership and there was no funny business with the financing either! A+

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are absolutely thrilled to hear about your wonderful experience! Your kind words about our professional service mean so much to our team. We are pleased that our sales team provided you with the patient and pressure-free approach you deserved while exploring the different vehicles that caught your interest. It brings us great joy to know that you found the experience enjoyable and that our financing process was straightforward and transparent. We truly appreciate your A+ rating and your recommendation. Thank you for choosing us for your automotive needs!

So far my experience with Crest Cadillac has been top

So far my experience with Crest Cadillac has been top notch from sales to finance to service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are delighted to hear about your outstanding experience across all of our departments. Your feedback about receiving excellent service from our sales team through finance and into service means everything to us. We work hard to ensure every interaction meets the highest standards, and knowing that we have delivered exceptional service throughout your entire journey with us is incredibly rewarding. Thank you for taking the time to share your positive experience and for choosing us for your automotive needs.

Rachid was great to work with.

Rachid was great to work with. All in all an easy process to purchase my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that working with our team made your car purchasing experience smooth and straightforward. Your feedback about the ease of the process means a great deal to us at Crest Cadillac. We strive to make every customer's journey as seamless as possible, and it sounds like we achieved that goal for you. We truly appreciate you taking the time to share your positive experience and look forward to serving you again in the future.