Reviews
Write a reviewTony was great to work with with our new car purchase at
Tony was great to work with with our new car purchase at Friendly Honda in Springfield.
Tony was great to work with with our new car purchase at
Tony was great to work with with our new car purchase at Friendly Honda in Springfield.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Donna! We're thrilled to hear that you enjoyed working with Tony on your new car purchase at Friendly Honda of Springfield. We truly appreciate your positive feedback and look forward to serving you again in the future! Friendly Honda of Springfield
Smooth process, Robert was great on the sales floor and
Smooth process, Robert was great on the sales floor and test drive. Conner was great in the finance office. One of the smoothest and most pleasant car-buying experiences we’ve had.
Smooth process, Robert was great on the sales floor and
Smooth process, Robert was great on the sales floor and test drive. Conner was great in the finance office. One of the smoothest and most pleasant car-buying experiences we’ve had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words! We're thrilled to hear that you had such a smooth and pleasant car-buying experience at Friendly Honda of Springfield. It's fantastic to know that Robert and Conner provided you with excellent service. We appreciate your feedback, and we look forward to welcoming you back in the future! Friendly Honda of Springfield
I had a disappointing experience at Friendly Honda in
I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles away from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn't their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.
I had a disappointing experience at Friendly Honda in
I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles away from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn't their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Michelle. We sincerely appreciate your feedback and understand your frustration regarding the dashboard issues following your fuel injection recall repair. It's concerning to hear about your interaction with our technicians, as we strive for professionalism and accountability at Friendly Honda of Springfield. We encourage you to contact us directly, as we would like the opportunity to resolve this matter. Your satisfaction is important to us, and we value the trust that our customers place in us. Thank you again for your feedback, and we hope to turn your experience around. Friendly Honda of Springfield
Fast, friendly, willing to work with you.
Fast, friendly, willing to work with you. Took time with no pressure. Second vehicle I've bought from Friendly Honda.
Fast, friendly, willing to work with you.
Fast, friendly, willing to work with you. Took time with no pressure. Second vehicle I've bought from Friendly Honda.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Ed! We truly appreciate your kind words and are thrilled to hear about your positive experiences at Friendly Honda of Springfield. It’s wonderful to know that you felt supported and comfortable during your purchase. We look forward to assisting you again in the future! Sincerely, Friendly Honda of Springfield
Don't Buy Here!!!
I purchased a used vehicle (2012 Ford Fusion) a very beautiful car but the brakes went out 30 days after purchasing... We are talking about the whole braking system no brakes at all... I attempted to fix the brakes but they couldn't fix the problem... Honda told me 1700.00 to fix brakes I can't afford that much I need a new car already These folks would not accommodate me at all I was just told I should have taken it to Ford I put 2000 down a easy payment 240.00 monthly just perfect for my budget... They have the car it's out of service been that way for 3 months now.... So sorry I bought a use car from these people To be honest I don't think they want Nubian people to shop there. Racist azz car lot.
Don't Buy Here!!!
I purchased a used vehicle (2012 Ford Fusion) a very beautiful car but the brakes went out 30 days after purchasing... We are talking about the whole braking system no brakes at all... I attempted to fix the brakes but they couldn't fix the problem... Honda told me 1700.00 to fix brakes I can't afford that much I need a new car already These folks would not accommodate me at all I was just told I should have taken it to Ford I put 2000 down a easy payment 240.00 monthly just perfect for my budget... They have the car it's out of service been that way for 3 months now.... So sorry I bought a use car from these people To be honest I don't think they want Nubian people to shop there. Racist azz car lot.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
Do not buy here
I had purchased a used vechile from here the whole experience has been terrible they had agreed to fix issues with the vechile and did not now I have a blown engine not even a week from so called repair to be done do not buy from here they will scam you
Do not buy here
I had purchased a used vechile from here the whole experience has been terrible they had agreed to fix issues with the vechile and did not now I have a blown engine not even a week from so called repair to be done do not buy from here they will scam you
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
This is not the type of experience we seek to provide, Lucy. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. - The Honda of Illinois Team
In Good Hands
I feel I am always in good hands at this dealership. I feel you are thorough. Everyone is always pleasant and responsive to questions I ask.
In Good Hands
I feel I am always in good hands at this dealership. I feel you are thorough. Everyone is always pleasant and responsive to questions I ask.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We truly appreciate you taking the time to write about your experience at our service department, Satisfied Customer . We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! - The Honda of Illinois Team
Great Service!
Great service! From the call for an appointment to pickup, everything went according to schedule. The service was reasonably priced. I’ll definitely keep coming to Honda of Illinois.
Great Service!
Great service! From the call for an appointment to pickup, everything went according to schedule. The service was reasonably priced. I’ll definitely keep coming to Honda of Illinois.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for giving us the opportunity to service your vehicle, Fredrick. We are happy to hear that everything went well for you. I will pass your feedback along to the team! We look forward to working with you again on your next service needs. - The Honda of Illinois Team
Super Star Treatment. WOW. !!!!!!!
Mellow is the MAN!!!!!!!! Very very pleased. Super, timely, pleasant, friendly is just a few plus’s I WILL be sending ALL my family and friends to Honda of Illinois. Forever !!! Thanks again. Mellow!!!!!!!!!!!
Super Star Treatment. WOW. !!!!!!!
Mellow is the MAN!!!!!!!! Very very pleased. Super, timely, pleasant, friendly is just a few plus’s I WILL be sending ALL my family and friends to Honda of Illinois. Forever !!! Thanks again. Mellow!!!!!!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that <STAFFER FIRST NAME/S> assisted you in such a detailed and customized manner. Give us a call if you have any further questions! - The Honda of Illinois Team
Good Service
Clean waiting room and respectful of social distancing although spotty use of masks among employees. Superior mechanical inspection and respectful of my concerns. Will return but don’t appreciate requiring a review headline.
Good Service
Clean waiting room and respectful of social distancing although spotty use of masks among employees. Superior mechanical inspection and respectful of my concerns. Will return but don’t appreciate requiring a review headline.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase