Skip to main content

Reviews

(149 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Massey Toyota from DealerRater.

Want to share your experience with this dealership?

Write a review

Great experience.

Great experience. Jerry Bass was who I delt with and he was very helpful and professional. I would recommend Massey Toyota to everybody.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service, Excellent communication, Excellent

Excellent service, Excellent communication, Excellent experience! Off an internet search I found this dealership which is 4 hours away and in another state from where I live. I inquired over chat about a Tacoma with specific options as I have been looking around my area for a few months to no Avail. Dealerships closer by said I would have to order it and wait months for it. This dealership went out of there way to find the Tacoma with all the options I wanted. I was able to complete the purchase without even having to go to the Dealership. I put a deposit down on a Tacoma that was in transit to the Dealership. Salesman James Hedgepeth was easy to work with, kept me informed of the vehicle status and made sure everything was in place for when the vehicle arrived. After arrival this dealership went out of there way to deliver the vehicle to me and sign the paperwork upon arrival with it. The Massey team is great to work with and I definitely recommend them! Thanks again for all the help and making this purchase very easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent team!

Excellent team! Organized, professional, and efficient, yet very understanding and down to Earth. I am so grateful and thankful for them!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

James Hedgepeth was easy to work with and didn't charge

James Hedgepeth was easy to work with and didn't charge me over sticker price like some dealerships I visited. I would recommend them to anyone. Thanks for your help on my new 4Runner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Love this dealership!

Love this dealership! Shell Davis is who I dealt with and he was patient with me and answered all my questions and was very helpful and nice! I highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

At a time when many dealerships have chosen to sell their

At a time when many dealerships have chosen to sell their cars significantly above MSRP, Massey Toyota hasn’t. I contacted over a dozen Toyota and Honda Dealerships looking for a car for my daughter and James at Massey was the first to offer a reasonable price. I appreciated his up front no haggle price so much that I drove the 1.5 hours to buy from Massey. Those dealerships that chose to gouge their customers have lost my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They are good to deal with!

They are good to deal with! Jerry and the GM and credit manager very friendly and nice! thanks! love my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jerry Bass was a very professional, patient gentleman who

Jerry Bass was a very professional, patient gentleman who answered in great detail any / all questions about my 2022 RAV4. He was very knowledgeable and respectful. And when I needed some extra technical support, Jerry and Terry Noble made a fantastic team. Thanks for making it a smooth process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This was the easiest car buying experience I’ve ever had.

This was the easiest car buying experience I’ve ever had. James brought the truck to me on my lunch break. Then took care of the majority of the paper work that afternoon. All I had to do was stop by sign one or two things and drive away! Thanks James!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I came in to get a car and James helped get me out the...

I came in to get a car and James helped get me out the door with the Camry that I wanted fast and simple.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.