Choice Automotive Hawaii

I bought a 2007 Toyota FJ Cruiser from Choice Auto and it has been nothing but trouble since owning it. Drove it home and heard a grinding noise when shifting from 3rd to 4th gear. The battery died on me the next day of owning it. They still haven’t processed my Registration or Safety Check. They still haven’t given the Title to Navy Federal where I financed the vehicle. When I told Choice Auto about the grinding noise, Brandon, one of the manager said he’ll take care of it. Had me drive it to Willy’s Transmission and told Choice Auto it will cost $4800 to repair. Brandon and the salesperson, Mikey, assured me they will take care of it even though their 90 day warranty only covers up to $1500. Another manager, Gabe, called and told me they can double the coverage of the 90 day warranty to $3000 and I explained to this manager that Brandon said they will cover everything. Gabe then basically told me take or leave it. I am filing a complaint with Better Business Bureau, and will also file a civil lawsuit against Choice Auto. Do not do business with this Choice Auto as you will have nothing but headaches dealing with them. And to Brandon, please do right and keep your word of taking care of the bad transmission.

Very helpful and amazing selection of inventory. Iris was super helpful. Thank you for my sweet new ride !

Pk at choice auto hawaii had awesome customer service! He was very blunt and straight forward! came in no appointment and had no issues assisting and helping me leave with the vehicle i was looking for!

Blair akana was great and help me to get a tacoma. He was knowledgeable in getting me a loan. The dealership was easy to find and good service.

Great service, I highly recommend you get rooty, he has good customer service, he is very helpful to us and patient too and really quick

The guys here were very polite and helpful. Had a great car for a good price. They were patient with me and went out of their way to assist me even though I didn’t purchase the first car I looked at.

Didn’t think we were gonna come and leave with a car today BUT with the help of GIO it was a quick and easy process! We are so happy with our purchase!

My credit is ok my income is tenuous at best and im generally a tough customer although I softballed them. Seriously they got me financed and into a great car that im hoping will work out for awhile. They pretty much pampered me but youll pay it. Thats what i needed this time. I am excited and so happy. I didn't think it was gonna go down. Much mahalos ez bj. Buahaha!!

They have good inventory of used trucks. The vehicles are clean and in great condition. We bought several vehicles. Paperwork process went smoothly. Salesperson, Tam, was helpful and courteous.

Highly recommended dealership, very helpful good communication skills. cool guys very easy to work with . Excellent services . Excellent cars . Reliable dealership . A lot of awesome workers at choice auto Hawaii