Reviews
Brooke made things so easy after a horrible experience,
Brooke made things so easy after a horrible experience, she made it better. Totally recommend! Would definitely do business at Hernstein and with Brooke Paul in the future.
Brooke made things so easy after a horrible experience,
Brooke made things so easy after a horrible experience, she made it better. Totally recommend! Would definitely do business at Hernstein and with Brooke Paul in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My former car was having several mechanical problems and
My former car was having several mechanical problems and I was desperate for a solution. Although Herrnstein Hyundai was wonderful during the service work process on that vehicle and took good care of me, the car was continuing to have some issues so I decided it was time to trade-in. Jenny Martin was my salesperson and she was fantastic. She helped me find a 2026 Kona and never pressured me at all - she just listened to what I needed and got me in the price range I asked for. She was super kind, and took time to show me all the bells and whistles in the car before my test drive, then helped me set up everything for the car (i.e., Bluelink). She was patient, friendly, and professional. We love our new car. Thanks, Jenny!!
My former car was having several mechanical problems and
My former car was having several mechanical problems and I was desperate for a solution. Although Herrnstein Hyundai was wonderful during the service work process on that vehicle and took good care of me, the car was continuing to have some issues so I decided it was time to trade-in. Jenny Martin was my salesperson and she was fantastic. She helped me find a 2026 Kona and never pressured me at all - she just listened to what I needed and got me in the price range I asked for. She was super kind, and took time to show me all the bells and whistles in the car before my test drive, then helped me set up everything for the car (i.e., Bluelink). She was patient, friendly, and professional. We love our new car. Thanks, Jenny!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Not a dealership trying to shove a car down your throat,
Not a dealership trying to shove a car down your throat, bought my first “New Car” here and am happy with my purchase.
Not a dealership trying to shove a car down your throat,
Not a dealership trying to shove a car down your throat, bought my first “New Car” here and am happy with my purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our experience was excellent!
Our experience was excellent! Brooke Paul our sales person was so helpful and took care of us very quickly! We have bought many cars off of Brooke because of how well she treats us! We were given a good price for our trade in and we were able to get into the vehicle we wanted at a reasonable price! Herrnstein is an excellent place to buy vehicles because they treat you well, good service department and huge inventory to pick from! They make sure they treat you right and take care of you well!
Our experience was excellent!
Our experience was excellent! Brooke Paul our sales person was so helpful and took care of us very quickly! We have bought many cars off of Brooke because of how well she treats us! We were given a good price for our trade in and we were able to get into the vehicle we wanted at a reasonable price! Herrnstein is an excellent place to buy vehicles because they treat you well, good service department and huge inventory to pick from! They make sure they treat you right and take care of you well!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We worked with Thomas Dickerson to find a car for our
We worked with Thomas Dickerson to find a car for our daughter. We were on a stricked, nearly impossible budget. Our daughter was VERY nervous about getting a car and having payments. She went back and forth several times on whether she was going to get the car she chose. He was so patient, kind, respectful, and at no time did she feel pressured to say yes. We drove an hour and 15 minutes from Columbus to see this SUV, and because of Thomas our daughter drove it home. There is a lot of competition in Columbus but when it is time for me to get another car I WILL go see Thomas. Go see them, you won't regret it.
We worked with Thomas Dickerson to find a car for our
We worked with Thomas Dickerson to find a car for our daughter. We were on a stricked, nearly impossible budget. Our daughter was VERY nervous about getting a car and having payments. She went back and forth several times on whether she was going to get the car she chose. He was so patient, kind, respectful, and at no time did she feel pressured to say yes. We drove an hour and 15 minutes from Columbus to see this SUV, and because of Thomas our daughter drove it home. There is a lot of competition in Columbus but when it is time for me to get another car I WILL go see Thomas. Go see them, you won't regret it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jacob Scott, our Sales Associate at Herrnstein Hyundai in
Jacob Scott, our Sales Associate at Herrnstein Hyundai in Chillicothe, Ohio made our car buying experience so easy and stress-free. We never felt pressured and everyone there was very helpful and honest! Also thankful for Jacob’s patience and professionalism. I’ve always had stressful experiences in the past buying vehicles from other dealerships and I never felt that way at Herrstein! Thank you!!
Jacob Scott, our Sales Associate at Herrnstein Hyundai in
Jacob Scott, our Sales Associate at Herrnstein Hyundai in Chillicothe, Ohio made our car buying experience so easy and stress-free. We never felt pressured and everyone there was very helpful and honest! Also thankful for Jacob’s patience and professionalism. I’ve always had stressful experiences in the past buying vehicles from other dealerships and I never felt that way at Herrstein! Thank you!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I have purchased 2 vehicles from this dealership in the
I have purchased 2 vehicles from this dealership in the last 30 months. They are very knowledgeable, friendly and very personable. My latest experience was with a young man named Levi Hammond. He worked extremely hard to get the deal I needed. Even when it was at a little stalemate, he didn’t let the deal die and we ended up with the vehicle. I will always start here when I need a new car. It’s a very pleasant experience.
I have purchased 2 vehicles from this dealership in the
I have purchased 2 vehicles from this dealership in the last 30 months. They are very knowledgeable, friendly and very personable. My latest experience was with a young man named Levi Hammond. He worked extremely hard to get the deal I needed. Even when it was at a little stalemate, he didn’t let the deal die and we ended up with the vehicle. I will always start here when I need a new car. It’s a very pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent experience and very friendly.
Excellent experience and very friendly. JR was friendly, knowledgeable, and great to work with! I recommend 💯%.
Excellent experience and very friendly.
Excellent experience and very friendly. JR was friendly, knowledgeable, and great to work with! I recommend 💯%.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My experience with this dealership was more than I
My experience with this dealership was more than I expected. Everyone was more welcoming that I have ever seen at any dealership before. It seemed like ever person on the team played a role in making my experience outstanding.
My experience with this dealership was more than I
My experience with this dealership was more than I expected. Everyone was more welcoming that I have ever seen at any dealership before. It seemed like ever person on the team played a role in making my experience outstanding.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our experience with this dealership was nothing short of
Our experience with this dealership was nothing short of great. All of the staff took their time to answer each question, they explained everything with great detail. Sam was amazing to work with! We will definitely be going back for our future purchases!
Our experience with this dealership was nothing short of
Our experience with this dealership was nothing short of great. All of the staff took their time to answer each question, they explained everything with great detail. Sam was amazing to work with! We will definitely be going back for our future purchases!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
