Reviews
Write a reviewBe careful
Shady dealership. Made a deal to buy a vehicle and then was told it was sold to someone else.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Service experience
Fox Acura has- Personalized attention for service concerns, and repairs. Is always looking out for my best interest, not what serves them. Reliable. Attention to the details.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Grand Rapids Acura Dealership
Kevin in service was prompt and quick to get my Acura in for service and Eric my salesman saw me arrive and made a point of stopping by to say hello plus he always remembers his customers name which in itself is impressive, great dealership and fantastic people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
They were very knowledgeable about my car and quick w the service work. Smiley offered other repairs they thought we should get done to prevent future problems
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
stress free experience
Sales staff friendly and professional. Things went smoothly with paperwork, financing, and delivery. Not pushy or high pressure. It was relaxed.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly staff, excellent service!
Smiley is the most thoughtful and concerned service writer we have met in our many years of owning a car! He takes the time to listen and analyze and clearly explains the reasons for necessary and recommended work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Customer Service
Vehicles were running and ready when I arrived - love the next day delivery of my new Acura! Dealership under construction so a little difficult for everyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Expensive oil change
Toys for the kids, very friendly and helpful staff. Bought the car here, and best car buying experience I've ever had. Great crew. BUT $75 for an oil change? You gotta be kidding me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
fox acura
We found the staff competent, there was a fast service time. The staff is always friendly and know their products.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
car purchase
Loved Jerry and his enthusiasm. I absolutely your finance gal and the ease of putting together the deal. thank you for your service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
