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Fox Acura Grand Rapids

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (533 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
New (888) 701-5705 (888) 701-5705
Used (888) 600-8709 (888) 600-8709
Service (877) 311-8542 (877) 311-8542

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (533 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Acura Grand Rapids from DealerRater.

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Be careful

Shady dealership. Made a deal to buy a vehicle and then was told it was sold to someone else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Service experience

Fox Acura has- Personalized attention for service concerns, and repairs. Is always looking out for my best interest, not what serves them. Reliable. Attention to the details.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Grand Rapids Acura Dealership

Kevin in service was prompt and quick to get my Acura in for service and Eric my salesman saw me arrive and made a point of stopping by to say hello plus he always remembers his customers name which in itself is impressive, great dealership and fantastic people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

They were very knowledgeable about my car and quick w the service work. Smiley offered other repairs they thought we should get done to prevent future problems

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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stress free experience

Sales staff friendly and professional. Things went smoothly with paperwork, financing, and delivery. Not pushy or high pressure. It was relaxed.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly staff, excellent service!

Smiley is the most thoughtful and concerned service writer we have met in our many years of owning a car! He takes the time to listen and analyze and clearly explains the reasons for necessary and recommended work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Customer Service

Vehicles were running and ready when I arrived - love the next day delivery of my new Acura! Dealership under construction so a little difficult for everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Expensive oil change

Toys for the kids, very friendly and helpful staff. Bought the car here, and best car buying experience I've ever had. Great crew. BUT $75 for an oil change? You gotta be kidding me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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fox acura

We found the staff competent, there was a fast service time. The staff is always friendly and know their products.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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car purchase

Loved Jerry and his enthusiasm. I absolutely your finance gal and the ease of putting together the deal. thank you for your service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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