Reviews
Great place to buy a car!
Not only does this dealership have a great selection of cars to choose from, but the staff is wonderful. Our salesperson, Jesse, was terrific! There was no pressure, yet he was there to answer any questions we might have. We went in for a car for my husband and ended but buying one for me too. We had our 6 year old with us and, as with any vehicle purchase, it took a long while. The finance staff brought out snacks and a puzzle for her to complete while she waited. Needless to say, my husband and I were very impressed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
From service to purchase!
This is my second purchase from this dealership and I doubt I'll ever go elsewhere! They were thorough , efficient and my salesperson was stupendous! Sam bent over backwards to ensure I was comfortable and got exactly what I wanted. There were so many extras they did that I hate to mention so they don't feel obligated !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very pleased with our car purchase
I found the perfect car on CarSoup. I was contacted by Clarice and she gave me all the pertinent information. Because I lived over 3 hours away she agreed to let me know if the vehicle was sold. I actually dealt with Tod. He was very informative and listened to my concerns. I am very pleased with my purchase
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Misrepresentation of used vehicle
Sold vehicle with open airbag recall (airbag may cause serious bodily harm or even death). Misrepresented remaining warranty to get us to buy a $3,500.00 warranty. Carfax shows 2 months remaining warranty as of 12/16/16. 6 weeks after purchasing 30K vehicle, it needs a 4K part. Carfax reported vehicle was inspected by the dealer 1 day after we bought it. We did not bring the vehicle back a day after purchase. Brought the vehicle back to dealer and hopefully they will "make it right"!?!?
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great dealership
My first car purchase! Tod and the rest of the group made the process very smooth and easy. Great communication before, during and after the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey there, Steve! We are so glad that you decided to buy your first car with us! It's also great to hear that we are sticking to our promise of giving our customers a great experience they will never forget! We take a lot of pride in taking care of our customers and we will do anything to achieve that goal! Thanks again and we hope to see you soon!
Awesome Service
Wanted to give a shout out to the staff at VW of Inver Grove Heights. Once again they have gone above and beyond service expectations. I've never had any issues with them what so ever. Nick Luna was extremely helpful and knowledgeable in helping me get in and out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hey Justin, thanks for the awesome review! We are so happy to hear that you enjoyed your experience with us! We always want to make sure that our customers are taken care of to the highest standard and want to make sure you leave the dealership happy! We can't wait to see you again soon!
2nd New Jetta Purchase
This is our second new Jetta purchased this year. Top notch service, highly recommend you purchase from here. Everybody was very friendly and very helpful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best first time car purchase I could have had!
I had the absolute best experience purchasing my first vehicle with Rick. I was nervous because I had driven the same vehicle since I was 16 (29 now) which was a gift from my Grandparents (I was loved). I told him what my budget was and he did a great job keeping me within my means. He made sure the car felt right to me and that I was going home happy. The whole crew was awesome! So glad I chose to go with Volkswagen of Inver Grove!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good experience
I've researched for 3 weeks and they had the best price on VWs. I'm happy with my acquisition.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey! Thanks for the great review! We hope to see you again soon!
Go here!!
I would recommend this dealership to anyone. We worked with Rick, Wes and Matt, and they were wonderful. I went in that morning with my husband with what I wanted exactly on my mind. I told them the time frame I had to work in (since I had to be at work later), and that I already had my financing. There was no high pressure tactics to fill out a credit application to send to a gob of banks. Rick knew what he was doing, and had everyone working to get us out of there. This was my 2nd new VW purchase (first one was in another state) and I will always return to this VW as long as I live here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey Jill! Thanks for the awesome review! We are so happy to hear that you were able to have such a great experience with us! We take a lot of pride in making sure that our customers are well taken care of and are able to stop in and leave in a timely manner! We hope to see you again soon! Thanks again for the awesome review!
