Reviews
Think Spring!
Pete Roth was our salesman. He was extremely friendly and answered all of our questions. He kept in contact with me throughout our buying process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Had a Great Experience
We bought a new Edge recently from Mike Bartels and the whole experience was a lot of fun. He treated us with respect and was a professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A satisfied customer
We were looking for a larger vehicle on the web and found some locally. We then went and did a test drive but the dealer just didn?t work hard enough on making the numbers work for us. I went back to the computer and went on Kocourek?s website. I found something that fit what we were looking for so I called up there to see if we could come and see the one I saw online. We set up an appointment for the next night. Unfortunately the vehicle I saw on the website was gone when we got there and so was the next one we were going to look at. We were very disappointed that we drove a little over an hour for nothing. We were working with Dave Olson and he convinced us to try a GMC Yukon it rode nice but was not what we were looking for. We were talking with Dave and he said he could get us what we wanted that they go to auctions every Tuesday, Wednesday and Thursday. It was a little over two weeks later when Dave called. We went to see what he had found for us. We did end up buying a 2016 Ford Expedition EL XLT in the price range that we could live with. We were very impressed that he kept his word and made it a good car buying experience for us. We also like the lifetime warranty on the vehicle. Dave has very good customer service in mind when he is helping you find what you are looking for in a vehicle. We felt he truly wanted us to be happy with our purchase and went the extra mile. Kudos to you Dave and all the rest of the Kocourek team.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GREAT FIT!
Everyone was friendly from the time I walked in the door. Peter, our salesman, let me take the vehicle home for part of the day as part of my test drive. My husband and I were able to look over the vehicle on our own so no pressure. We brought the vehicle back towards the end of the day but didn't expect anyone to stay late. However, Pete was willing to answer our questions and to see if the vehicle was a good fit. Needless to say, it was! I'm really enjoying my new vehicle.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
"Super service beyond sale"
Pete Roth is definitely the one to deal with; answers all questions, and if he doesn't have the answer he will get it. He's always there to help you get what you want and continually makes sure that you are satisfied. Most of all, he continually keeps in contact after the sale. You not only buy a vehicle, but you are purchasing excellent local service. He cares! You never leave thinking what if...Pete will always be there for you. Can't say enough for Kocourek with their fair price, excellent service, and over all respect and expertise. If you want patience, no pressure, and continual friendly support, and assistance concerning anything and everything related to your vehicle just ask for Pete!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worth the trip to Wausau
great people great inventory good prices Doug was very helpful in anserwing any questions and making sure that I was satisfied. Doug made made sure I got what I wanted!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
An ally
Dave Olson at Kocourek is the type of partner everyone should have in the car buying experience. A consummate professional who went above and beyond.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Internet car shopping
I chose the Edge Crossover on Ford's web page and used the Build & Price facility to specify the options I wanted. I submitted my wishes on the Ford web page and Pete Roth emailed me and invited me to come in and talk about a deal. He said he could order exactly what I wanted from the factory but I might have to wait up to eight weeks for delivery.I didn't want to wait that long. He then did an internet search and found an exact match except for the color. We discussed price and trade in and I accepted the vehicle. He delivered it when promised and I am well pleased with car and the deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good Team
Worked with Shawn Keepers and too many others. Had small problem which was resolved by service department after number of calls. Took time to get back to me. Overall service deserves most of the credit. Was, as is purchase but was not charged for repair after having car over the weekend. No problem sending friend or buying here again
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Team!!
I recently took delivery of a new 2017 Ford Explorer Platinum and from what I have seen the Kocourek team just keeps getting better and better. This is my fifth new vehicle from Kocourek Ford Lincoln and from the minuet I walk into the building I notice one thing and that's how welcome you feel without the sales pressures that you feel from other dealers. All I need to do is tell anyone that I'm looking for "Pete" and they all seem to know if he's busy, or with another customer, or if I can go right in to his office. To me that is the definition of a team. Knowing what each other is doing at all times. I mention "Pete" (Pete Roth) because I have now been dealing with him for 27 years and 17 different vehicles. It is because of his attention to detail, his knowledge of the product and his overall professionalism that has made me a repeat buyer from him for all these years. His straight forward, no nonsense, no hassle sales approach is second to none and it is a style that others look up to. It is a style that has kept me coming back to him time and time again. If you have any type of question he will answer it, or get it answered to your satisfaction in a realistic time frame. I know this because my current vehicle (2017 Ford Explorer Platinum) has many, many features on it that I have asked numerous questions about and he has not failed me once on finding me an answer. Ever since he joined the Kocourek team back in 2008 it?s been a perfect fit for both Pete and Kocourek Ford Lincoln. The whole delivery experience, from Pete Roth to David Berumen (Delivery Coordinator) to Kurt Koskey (Finance Director) made the delivery of my new Explorer as fast and stream lined as can be. The whole Kocourek team, from sales to Justan Brandt (Service Advisor) in service has always treated me with the upmost respect and has never let me down. I will not hesitate going back to them when it comes time to buy another new vehicle or get any one of my current vehicles serviced. I would recommend anyone to the Kocourek team and Pete Roth when asked where they should purchase their next vehicle from.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
