Champaign Ford City

Excellent facility with top notch employees. Very good experience with purchase of new bronco and first oil change!!

The process didn’t start out bad or we wouldn’t have bought a car in the first place but a year and a half later my partner and I have reached our breaking point and will never buy from them again. Starting out we needed to trade in our previous car. We only got $300 which is the minimum but honestly that’s what the car was worth and that was fine. We ended up buying a van for more than we would have liked but the car market had just crashed and we wouldn’t have found anything for a better price at the time so that was fine. Honestly the entire sales problem went fairly smoothly and the sales team was very helpful. But this is where anything good ends. After purchasing the vehicle when we went to pick it up there was a rag left in the engine upon our inspection before leaving the dealership lot. This on its own wouldn’t be a big deal but looking back it was a red flag toward the incompetence of the dealership. The first 3 months we had no other issues with our vehicle. Until we were leaving Curtis Orchard one day and our power steering went out completely and dramatically. We were barely able to make it back to the house. Then thinking this was a minor leak, since we had just bought the car and supposedly had it inspected before leaving the lot we bought some steering fluid, poured it in to try and see where the leak was at which point the entire power steering system exploded. When trying to get an appointment with the Ford dealership we were told it was a 3 month wait but we could go to any other dealership to get it looked at and it would still be covered under warranty. We made an appointment at Dodge-Chrysler across the way. They got us in within 3 days and were friendly and very helpful but when they called Ford to ask about our warranty they were told we didn’t have one at which point I had to play phone tag between the two places to figure out the issue. We had one Ford just didn’t look up the warranty correctly. Finally we got the car back and it was driving mostly fine. A couple months later we noticed a slight tilt to the steering wheel but it was still driving fine and having no other issues so we made an appointment with the Ford dealership service department. The appointment was a month out but it was drivable and safe so we waited this time to get in. Day of the appointment we head to the service department only to be told we don’t have one. The gentleman we talked to was very rude and unhelpful. Thankfully one of his coworkers was listening in and realized they had just spelt the name wrong when we made the appointment. A few hours later they call us telling us the issue with the steering is some screws weren’t tightened properly and they’re going to charge us $200 for maintenance because they aren’t the ones who fixed the steering a few months back. Dodge however was very helpful and apologized for not fixing it properly, fixed it and even did some extra work for us for free. We as of now haven’t had any more issues with the car but last week we got some mail from Reynold’s towing company saying that our car was towed because it hadn’t been moved in 72 hours. Apparently the car we traded in a year and a half ago was still registered in my partner’s name and I have had to call Reynold’s, Champaign Public Works, Secretary of State's office and Ford City Champaign in order to prove we no longer own this vehicle and aren’t responsible for any Tows or Tickets. I am still trying to find out why this car is still registered to us and why they even resold it because we were told it was going to be junked. We have been made to waste too much time and stress on the mistakes of Ford City Champaign. I hope by writing this I can prevent anyone else from facing similar hardships. Hopefully this last interaction with Ford is in fact our last interaction as we will never buy from them or use their service department again.

Quick, easy, friendly service. They make it easy. I have worked with this dealership for many years and they have skyways treated me fairly.

Did not thoroughly look my vehicle over and find the problems that I was talking about

We just bought our third car from Bill Green. In every purchase he provided excellent advice and guidance. We recommend him to anybody buying a vehicle.

I got my first oil change and tire rotation done on my new Bronco Sport. It was easy to schedule and the service was reasonably fast. I will keep bringing my car back for future services.

The actual service itself was awesome! However, getting thru on their phone system to even get scheduled for the appt was a nightmare. I was on hold for over 25 minutes. They also aren’t open on Saturdays anymore so that is disappointing. Last time, I tried to schedule online and that apparently didn’t go thru on their system and they didn’t even have me registered as needing an appt so that’s why I tried the phone system this time.

In for a oil change using the Ford Pass scheduling app. Everything went well and I was in and out in a short time.

Great experience. From the moment I called to check availability of vehicle till the time we walked out the door our salesman Brandon treated us like gold. One of the easiest vehicle purchases we have ever made.

They did a good job on my oil change and it was done in a timely matter.