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Champaign Ford City

(696 reviews)
Visit Champaign Ford City
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

Reviews

(696 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Champaign Ford City from DealerRater.

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Dean & Bill are patient, responsive & professional.

Dean & Bill are patient, responsive & professional. They provide solutions they do not sell products. Dan, Cody & Kevin provide quality answer that only master technicians can provide. Jim made the business side smooth and easy. Walt over saw the process from a close distance. This was another great experience at Champaign Ford City! Thank you sll.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We’re so happy to hear about your great experience with our team, Ronald! From Dean and Bill’s professionalism to the expertise of Dan, Cody, Kevin, and Jim’s seamless business side, it’s wonderful to know everyone played a part. Thank you for choosing Champaign Ford City once again!

Jason and his Team were great to work with, from

Jason and his Team were great to work with, from beginning to end. They made buying a new truck easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the fantastic feedback, John! Our team works hard to provide professional, top-tier service, and we're glad it showed. We appreciate your trust in us!

Costumer service it is fantastic, very knowledgeable,

Costumer service it is fantastic, very knowledgeable, accessible, time it matters, very polite and I am very thankful!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for taking the time to let us know how we did! We really appreciate you being a customer and we're here for you anytime. Have a great weekend!

Jesse was very friendly and helpful.

Jesse was very friendly and helpful. The experience with everyone we had was very pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for sharing your thoughts amidst your busy schedule. Wishing you a fantastic day ahead!

Ford city was helpful, knowledgeable and friendly.

Ford city was helpful, knowledgeable and friendly. I discovered a problem with my new car and they fixed it as soon as possible and provided me with a "loaner" while my car was being worked on. I would recommend them to anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're truly grateful for your fantastic rating and feedback. Your support means the world to us. Should you ever need anything down the road, don't hesitate to reach out.

Gayle was great!

Gayle was great! He went over the new technology in the edge. Highly recommend Gayle and Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for your review! If you ever have further questions, please don't hesitate to reach out! We're happy to help!

It was a smooth and fast process.

It was a smooth and fast process. Great to do business with them! I highly recommend Champaign Ford City.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for taking the time to send in this praise, so glad you had a great experience! Take care!

Very professional with great service.

Very professional with great service. Cared about what I wanted not what they needed to sell.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback and letting us know how we did. We sincerely appreciate it and hope that we can be of service to you again in the future! If you ever have further questions, please don't hesitate to reach out! We're happy to help!

Fantastic people, no pressure.

Fantastic people, no pressure. They worked hard to make everything right for us and we are very happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We love to hear this! Thank you so much for your rating and feedback. We hope you have a fantastic week!

Excellent Customer Service.

Excellent Customer Service. Quick responses and they worked around my hectic schedule. I do recommend! Stop in and check them out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Love to hear this, Bill. Thank you for your rating and feedback. We hope you have a fantastic week!