Sewell INFINITI Dallas

Awesome experience!! My wife and I were treated with respect and kindness. They are definitely everything their commercials say they are!

Response received from the dealership was very quick. Everyone at Sewell Infiniti was friendly and attentive all of our inquiries. Vehicle was exactly as displayed in pictures and great purchase experience completed in 2 hours!

Very professional group of people. They did a great job of contacting me and following up. Sent me all the info I needed for the vehicle I was interested in.

This is where I end this with The old Sewell is DEAD. There is no more value in the business you do here. There is no more client experience. its dead and gone. See Below July 2024 -Let me give them a chance again. Covid may have affected quite a few things and hopefully all of that has worked itself out. I have some TPMS Reading Issues and a belt squeal. I also need an oil change and there is a recall on the vehicle. I'm in the office at the service bay explaining all that needs to get done and I get an interruption with "there's no belts on the q50 hybrid" I'm like "There's no belts in this car whatsoever" they reply "no because I've tried to sell them to people and couldn't haha"... Oh wow that HILARIOUS! You couldn't sell your snake oil. Really sets the tone right there. I also get told EACH item they check has a Diag-nonsense fee. Unbelievable. So we are looking at 900 in Diag-nonsense fees right there. Never was the rule in the past. If they are checking one thing they are checking all of them. I go ahead and get a loaner and I'm sitting in it mystified that there are no belts on my car. Perplexed as I am I do a quick and free google search to find there are TWO belts in this car. The main engine belt and the A/C belt. WOW. I go ahead and call the NISSAN dealer down the street and they not only confirm I have a belt in my car but inform me that their Diag-nonsense fee is 180 dollars and its ONE FEE FOR ALL. So I go ahead call the service center while in sitting in front in the loaner and tell them go ahead and do the recall on the vehicle and cancel ALL OTHER SERVICES. I get a call from the advisor and he was so confused why I would do that. I said my other dealer is going to charge me one fee and fix this belt. He says "ill figure it out don't worry about the fees". No empathy, Just a band-aid to the issue. Fine lets get this over with. We find the sensors are bad. Extended warranty pays them but somehow there is still 100 dollars that I owe. I have a zero dollar deductible extended warranty. I think nothing of it. Its a 700 dollar job I'm paying 100 dollars for. August 2024 (basically day of my writing this) I bring in my QX80. the "check window washing fluid" light is stuck on and wont go off. Puts a huge orange light on the dash and is hard to ignore. I have the SAME zero dollar deductible warranty on this car as I have on the other car. I know this because i purposely look for the zero dollar deductible contracts as they cover the most (at lest how I find them). Again... 300 dollar Diag-nonsense fee. Fine. I called them ahead of time to make sure it was covered. I get a call back. "yeah uhh.. the service is $432.42 and your warranty is covering $245.42 so you have a difference of $190.42". I explain that this is odd as I have a zero dollar deductible policy this is odd I owe such a high amount. they say "well they are covering the part but not the labor" ok fine. I get off the phone because now I need to investigate. I call the warranty company to xxxxx who the liar is here. The warranty company is VERY transparent and says "the part on their website is 40 dollars and we are paying their rate for one hour. They said its a one hour job" they gave me a link and low and behold. $40 dollar part on the site and 12 dollars on amazon. Ok fine. Where is the rest of this money? This is when I really decide this place is a fraud/scam machine and the name of the game is just GET ANY AMOUT OF THEM JUST BRING MONEY IN BY ANY MEANS POSSIBLE. And its CLEAR that's the new mission and company mantra here. I went ahead and paid for it today because this is the last time they will see me. I'm done playing this game. I do see on my receipt that the part IS in fact $40.42 however the labor went WAY up at 392 dollars which is I'm sure what they did to test my level of comfort in paying for it or pushing back on it. Well guess what. Now you will get NONE of my business. Good luck

Great service every time. There have been a few times my car has been returned with new interior and exterior scratches, but other than that, I have been happy with the service.

I took my car in for an oil change and service. I also requested a state inspection. I was greeted and treated with respect and courtesy. They took care of me and explained a problem that was found in the inspection. They repaired it immediately while I waited. They offered a loaner car and to bring my car to my home or office. I was comfortable waiting there and chose to stay. They were very quick and kind. .

The best way I can describe this dealership from both sales and service is to say that it is the way customer service should be done. The values placed on the consumer is something both old world in terms of respect, and new world in terms of how to manage the experience and maintain long term relationships with their consumer. My vehicle was bought used and needed service six months after purchase. I must commend both the service writer Jessiel Cortez and the service manager Krista Polito for their professionalism and kindness above all expectations. I am immensely happy with my decision to both buy my vehicle from Sewell, and trust their service department to manage my automotive experience. To put it simply: I don’t know why anyone would go anywhere else for a car.

When ever I consider a vehicle it is with Sewell because of Service Department and staff. Dom Fulbright and the service crew make a service experience friendly and done right.

We were treated with courtesy by all Dallas Sewell Infiniti team members with whom we had the privilege to engage throughout our car-buying experience.

I had a different understanding of what was discussed after almost every conversation we had