Reviews
Kept me informed. Everyone from the receptionist to the one covering after Chelsea left for the day tried to get me information without making me feel like an imposition.
Kept me informed. Everyone from the receptionist to the one covering after Chelsea left for the day tried to get me information without making me feel like an imposition.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Clear, considerate updates are how our service department operates. Knowing that you stayed informed without feeling like an imposition during the service on your Escape Hybrid means a lot to our team.
Getting an error message that my battery may not start. The service dept said nothing was wrong with it. The next day I'm still getting the same error and John in service said the battery is at 39%! This was less than 24 hours after service. Now I have to bring it back again on 10-7.
Getting an error message that my battery may not start. The service dept said nothing was wrong with it. The next day I'm still getting the same error and John in service said the battery is at 39%! This was less than 24 hours after service. Now I have to bring it back again on 10-7.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Great! On time, efficient! Don't push it! Ha! People were polite, knew what they were doing .
Great! On time, efficient! Don't push it! Ha! People were polite, knew what they were doing .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating! We’re glad the service on your Bronco was prompt and efficient, and that our team could provide courteous, skilled care.
Very professional and pleased with people i delt with. Work was done and price was within my expectations.
Very professional and pleased with people i delt with. Work was done and price was within my expectations.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that the service on your Escape felt professional and that the pricing met your expectations means a lot to our team. Chelsea appreciates your kind words.
I have used the dealership for my Ford 2013 fusion since it was new. I have used the body shop at least five times for the fusion in a Toyota convertible. The pick up and drop off Services terrific and I would not consider going to another dealership.
I have used the dealership for my Ford 2013 fusion since it was new. I have used the body shop at least five times for the fusion in a Toyota convertible. The pick up and drop off Services terrific and I would not consider going to another dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that we’ve been your service choice for your 2013 Ford Fusion since it was new means a lot to our team. We’re glad our body shop and easy pick up and drop off have made maintenance hassle-free. Thank you for your continued trust and five-star rating.
Very happy with the service I received. I had been a customer at Lou Fosz Ford for almost 20 years.
Very happy with the service I received. I had been a customer at Lou Fosz Ford for almost 20 years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you were very happy with the service on your F-150 means a lot to our team. We also appreciate your loyalty to the Ford brand over the last two decades.
They did a great job. I bought a used truck and I now feel that I bought a great truck!!!
They did a great job. I bought a used truck and I now feel that I bought a great truck!!!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is glad we could help maintain your Ford F-150. Knowing our work gave you confidence in your used truck means a lot to us.
Mostly oil changes. On one they didn't take my car back to the shop until an hour after the appointment time. On this recall fix, the letter said it would take half a day. The original service advisor asked for a full day because this was to be the first one they did. About 3:00 I texted Chelsea to see how things were going. I did not get a text back so at 3:39, I called to talk to Chelsea. When she got on the phone she said she had just texted me to tell me the repair was done. Only thing is I never got the text she said she sent. Finally, she said she would have the tech re-initialize the windows because they are bouncing back down when closing. The was not on the paper work that showed what was done, so we don't believe it was done even though she said it was, because next day, one of the windows 'bounced' again.
Mostly oil changes. On one they didn't take my car back to the shop until an hour after the appointment time. On this recall fix, the letter said it would take half a day. The original service advisor asked for a full day because this was to be the first one they did. About 3:00 I texted Chelsea to see how things were going. I did not get a text back so at 3:39, I called to talk to Chelsea. When she got on the phone she said she had just texted me to tell me the repair was done. Only thing is I never got the text she said she sent. Finally, she said she would have the tech re-initialize the windows because they are bouncing back down when closing. The was not on the paper work that showed what was done, so we don't believe it was done even though she said it was, because next day, one of the windows 'bounced' again.
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- Quality of repair
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
The dealership had plenty of cars on the lot, I was able to get what I wanted
The dealership had plenty of cars on the lot, I was able to get what I wanted
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star rating. We’re glad we had a wide selection on our lot that helped you drive home in your new Ford Expedition.
He was very responsive, knowledgeable and friendly He answered all my questions to be sure I understood everything that needed to be done and didn't hesitate to personally handle my car issues
He was very responsive, knowledgeable and friendly He answered all my questions to be sure I understood everything that needed to be done and didn't hesitate to personally handle my car issues
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our clear communication and personal attention highlights how our service team aims to keep you informed during service on your Lincoln Nautilus. Knowing that addressing all your questions and personally handling your car issues gave you confidence means a lot to us.