Reviews
The concierge car pick up service is great. I believe the service work done is fine. I really wish (even after I made the appt in person at the dealership) that I didn't have to ask for the coupon and ford pass points to be applied after that and again the day of the service to be sure it is applied. It would be easier if I didn't have to make those phone calls to the service dept when I am at work the day is the service. I'd rather just ask once and have it taken care of.
The concierge car pick up service is great. I believe the service work done is fine. I really wish (even after I made the appt in person at the dealership) that I didn't have to ask for the coupon and ford pass points to be applied after that and again the day of the service to be sure it is applied. It would be easier if I didn't have to make those phone calls to the service dept when I am at work the day is the service. I'd rather just ask once and have it taken care of.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
They worked my truck in quickly and even picked it up and delivered back when done.
They worked my truck in quickly and even picked it up and delivered back when done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could fit your Ford E350 Super Duty in for service quickly and coordinate pickup and delivery. Hearing that our quick turnaround and pickup and delivery met your needs means a lot to us.
Everyone was super helpful, friendly, and efficient, while I was traveling from out of town and had an issue. Would highly recommend 10 out of 10 !
Everyone was super helpful, friendly, and efficient, while I was traveling from out of town and had an issue. Would highly recommend 10 out of 10 !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your Ford Transit-350 was our focus while you were traveling, and we’re glad our service team could address your issue efficiently. Knowing you’d recommend us ten out of ten means a lot to our service department.
Easy to schedule service, I like the report on the status of my vehicle when I check out
Easy to schedule service, I like the report on the status of my vehicle when I check out
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found scheduling service easy and appreciated the status report at checkout means a lot to our service department. Thank you for the five-star rating.
Cannot get ahold of anyone in service when you call to make an appointment. Not friendly on the phone like the staff used to be. Definitely not friendly in person. Tried asking questions regarding my service and issue with my car and was told I'm here for a oil change and that's all they could do today didn't offer to set up another appointment for my car issues. My appointment was actually for a smell my car has and an oil change. The only thing completed was an oil change. This dealership service department has gone way down hill.
Cannot get ahold of anyone in service when you call to make an appointment. Not friendly on the phone like the staff used to be. Definitely not friendly in person. Tried asking questions regarding my service and issue with my car and was told I'm here for a oil change and that's all they could do today didn't offer to set up another appointment for my car issues. My appointment was actually for a smell my car has and an oil change. The only thing completed was an oil change. This dealership service department has gone way down hill.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Always friendly and helpful. Clean and welcoming waiting area. Thought it would take longer. Well done.
Always friendly and helpful. Clean and welcoming waiting area. Thought it would take longer. Well done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your Ford Mustang is in good hands, and we’re pleased we could get it back sooner than you expected. Your kind words about our friendly staff and clean, welcoming waiting area mean a great deal to our service team.
First time at service department, because of recall. Service and people was friendly and coffee was great. Thank you.
First time at service department, because of recall. Service and people was friendly and coffee was great. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad your Ford F-150 recall visit went smoothly. Knowing you enjoyed the coffee and found our team welcoming means a lot to our service team.
Horrible service. Truck was there for 28 days and my request letting shop know what was going was not accepted until you had to use scanner and you could have replaced part and done in a couple days. Then took another couple days to use my approved warranty and I had to go get my own rental.
Horrible service. Truck was there for 28 days and my request letting shop know what was going was not accepted until you had to use scanner and you could have replaced part and done in a couple days. Then took another couple days to use my approved warranty and I had to go get my own rental.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Everyone that I interacted with was courteous. They price was fair & the service was quick (alignment)
Everyone that I interacted with was courteous. They price was fair & the service was quick (alignment)
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased to hear that everyone you interacted with was courteous and that our alignment service on your Ford Maverick was quick. Hearing that our pricing felt fair means a lot to our team.
Very helpful with pickup and drop off They were friendly and efficient That's it. The word count is VERY annoying
Very helpful with pickup and drop off They were friendly and efficient That's it. The word count is VERY annoying
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our pickup and drop off process felt friendly and efficient means a lot to our service department. Thank you for trusting us with your Ford Edge.