Reviews
THE SERVICE I RECEIVED WAS EXCELLENT. MY CAR GOT THE...
THE SERVICE I RECEIVED WAS EXCELLENT. MY CAR GOT THE NECESSARY REPAIR THE SAME DAY I DROPPED BY WITHOUT AN APPOINTMENT. I WOULD DEFINATELY RETURN IF ANYTHING IS NEEDED IN THE FUTURE.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
weswihart, It is always great to hear it when a customer shouts from the treetops about the great service they received while at Beuckman Ford! Thanks for taking the time to share such a positive experience with others! Hope to see you around the corner when your vehicle is ready for its next service appointment! All our best, Have a Happy Driving Day!
Needed new tires immediately. As a Charter employee,...
Needed new tires immediately. As a Charter employee, Chris & team p/u'd my vehicle the day I called & took care of my needs. Very fast & friendly service. Great job to all! Much appreciated,
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
TrishPatzner Great to hear we were able to help with your immediate needs. Sounds like you used the valet service we offer to our customers. SWe understand that sometimes it's difficult to find the time to drop off your vehicle - that's where we come in - we'll pick it up and drop it off when the work is complete! "YOU GOTTA GO TO BO!"
Always a pleasure to have Chris handle my service...
Always a pleasure to have Chris handle my service requirements. She is knowledgable, courtious, clear and helpful. It is a sweet reward to have my car clean when it is returned to me. Grandchildren tend to leave lots of crumbs.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alindenbusch, Thanks so much for the kind words! Chris gives every customer, every time 110% if not more! From one gal to another, her knowledge of how a vehicle should run and her ability to grasp the problem is most impressive and most always on the nose! You're in good hands when you approach the service counter and Chris is there to help! All our best, Have a Happy Driving Day!
Way To Go Joe!
They did an excellent job with my car. My car was returned washed. The service department is excellent .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Happy from Chesterfield, We're Happy in Ellisville - your comments bring a smile to our faces! Thanks for your confidence in all we do! All our best, Have a Happy Driving Day! MonicaB
Rick was available immediately when we arrived. We felt...
Rick was available immediately when we arrived. We felt no pressure to purchase. He responded to our questions, supported our decision and helped to expedite the process. He shared information about the car that helped us make that purchase. After the purchase, he indicated that if we needed anything to call him and he would follow up on our needs. Thanks, Rick
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sailor98, Thanks for taking the time to leave such nice thoughts about your experience while at Bo Beuckman Quality Ford! Our #1 goal - completely satisfied customers! Sounds like Rick was able to deliver using the Beuckman "standard" of no pressure, listening to your wants and needs and then getting you through the process as quickly as possible. As Rick said upon your exit - give us a call if we can help with anything! All our best, Have a Happy Driving Day! MonicaB
Appreciate the feed back regarding what was wrong and...
Appreciate the feed back regarding what was wrong and what work needed to be performed. Repairs were finished in a timely manner, and enjoyed the loaner car, not all dealers do this, this makes it worthwhile. thanks for the complimentary car wash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kyleigh50, Great to hear your service visit went well. Chrisanna is a valued member of our Service Department - her ability to help diagnose, get it corrected and recommend is what she delivers and her customers have come to expect! Always on top of her game - Chrisanna has your best interest at heart! Also happy to hear the loaner car helped to ease the pain of not having to find a ride or wait around - we are here to help - you can count on that! All our best, Have a Happy Driving Day! MonicaB
"No pressure" sales experience--WOW!
I needed a car, but didn't think I could afford what I needed and wanted. Dennis O'Brien patiently listened to my concerns and helped me through my dilemma, finding just the right vehicle for me! Couldn't be happier, and I sincerely hope he is still working there when I am ready to buy another car.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Linda "in limbo" from Pacific CONGRATULATIONS on the purchase of your new pre-owned vehicle! Dennis is a new member to the Bo Beuckman Quality Ford "family" - but already proving to be an asset we would find difficult to be without! Patience with a keen ability to "hear," he strives to find just the right vehicle to fit all your needs, wants and pocketbook! Thanks for sharing your experience and if we can be of any assistance in the future, please do not hesitate to give us a call! All our best, Have a Happy Driving Day! MonicaB
Quick and easy service
This was my first service for my vehicle I purchased from Bo Beuckman back in February. The appointment was easily made from their web site at the time I wanted. I waited for the service and the car was completed very quickly. Further, they had washed the car and vacuumed the interior before returning it to me. A great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Explorer_Sport from Manchester, Thanks for sharing with others your service experience beginning with our easy-to-use, at your convenience 24/7 online service appointment scheduler. Visit www.GoToBo.com and schedule yours today! Hope to see you around the corner when your Sport is ready for its next routine maintenance appointment! All our best, Have a Happy Driving Day! MonicaB
Stacey
2010 Ford Escape Throttle Replacement I went to another dealership and they advised me that they would have to keep my car for approximately a week to replace the throttle. Being a single woman, that meant I would have had to rent a car from Enterprise. Right now I'm unemployed and times are very tough for me as well as for many others and that would jack up my cost tremendously. I almost went with the aforementioned dealership until a friend of mine mentioned calling around. I called Bo Beuckman Ford and right off the bat they were so friendly and seemed to care about my car stalling on the highway much, much more than the other dealership. I wasn't treated just like another car tag number. At the other dealership, they seemed to be put out right away that I was calling and that led me to be annoyed because I also scared about my vehicle stalling. Bo Beuckman had a customer service sign stating their philosophy behind the register and I thought to myself, let's just see how this works out. Well, much to my surprise, they lent me a loaner car and called me the same day stating that my car was ready for pick up. Not only was my car fixed, it was cleaner than I have had it in months. At first I thought maybe they pulled up the wrong car. I would recommend Bo Beuckman Ford to a friend and, if I buy another Ford, it will be from them. I would like to add that I heard the employees laugh and they had smiles on their faces. I could be wrong about the work environment there, but to me that is a significant indication of a well run company that respects their employees and customers alike. You don't find strong positive managers much any more, if at all, so I'm thinking that kind of attitude does run down hill. Thank you Randy and the staff at Bo Beuckman.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stacey from ST. Louis, We are so happy to hear we were able to get your vehicle fixed in a more reasonable time than the "other" stores promised! Our company philosophy is simple, "Bo Beuckman Ford is committed to a life long partnership with our customers and employees. We are a Family oriented team focused on pride and quality throughout the Sales and Service Experience." We live this philosophy everyday and in everything we do for each and every customer! All our best, Have a Happy Driving Day! MonicaB
Great service -- on time and on estimate
It's nice to have a service appointment mid-morning and be in and out of there in less than an hour, as promised by my service advisor. Plus, receive a clean car in the process!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Miller, Thanks so much for noticing! We might not be the fastest oil change on earth, but we are most thorough! Thanks again for the kind words and hope you to see you around the corner when your vehicle is again ready for routine maintenance! Have a Happy Driving Day! MonicaB