Reviews
I bought a GV80 completely online and had a great
I bought a GV80 completely online and had a great experience...they shipped the vehicle to me without me ever seeing it in person and everything went very well...Vehicle was exactly what I thought it would be and runs perfectly...I would recommend this dealership to friends and family...
I bought a GV80 completely online and had a great
I bought a GV80 completely online and had a great experience...they shipped the vehicle to me without me ever seeing it in person and everything went very well...Vehicle was exactly what I thought it would be and runs perfectly...I would recommend this dealership to friends and family...
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave us a review! We are thrilled to hear that your online buying experience was seamless and that the vehicle met your expectations. Thank you for choosing Sewell and we hope to do business with you in the future!
They are very professional and caring about the needs of
They are very professional and caring about the needs of the customer. They do a great job of following up on inquiries.
They are very professional and caring about the needs of
They are very professional and caring about the needs of the customer. They do a great job of following up on inquiries.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mr. Power, we are pleased to hear our team took great care of you. Please reach out to us if we can assist you with anything else. Thank you for choosing Sewell!
Terrible customer service!
Terrible customer service! Wouldn’t honor my extended warranty because the place is closed and they couldn’t call. Which isn’t my problem. So Sewell who speaks of customer service… would rather inconvenience a customer than fix a the problem( which wasn’t even major problem). They just said sorry, can’t fix it. Until the warranty place is open? I find that hard to believe that you would rather inconvenience the customer than do the repair. Deal with the claim when the warranty place opens on Monday. Because Sewell, is worried about the cost??? It was never gonna cost them a dime. The warranty would cover it and or the dealership was covering the deductible for said extended warranty? So explain to me why the repair wasn’t done and your customer was left with the inconvenience now of wasting my Saturday and again because I’m gonna have to take off work? All because you guys were worried about the cost of a repair that’s under warranty??? Not to mention I barely had the car for 30 days! With all the advertised ads and social media bragging about customer service. I have to say you guys at North Houston Sewell are far from it!!!
Terrible customer service!
Terrible customer service! Wouldn’t honor my extended warranty because the place is closed and they couldn’t call. Which isn’t my problem. So Sewell who speaks of customer service… would rather inconvenience a customer than fix a the problem( which wasn’t even major problem). They just said sorry, can’t fix it. Until the warranty place is open? I find that hard to believe that you would rather inconvenience the customer than do the repair. Deal with the claim when the warranty place opens on Monday. Because Sewell, is worried about the cost??? It was never gonna cost them a dime. The warranty would cover it and or the dealership was covering the deductible for said extended warranty? So explain to me why the repair wasn’t done and your customer was left with the inconvenience now of wasting my Saturday and again because I’m gonna have to take off work? All because you guys were worried about the cost of a repair that’s under warranty??? Not to mention I barely had the car for 30 days! With all the advertised ads and social media bragging about customer service. I have to say you guys at North Houston Sewell are far from it!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Iron000, we regret that this was your first impression of Sewell. Our goal is to provide exceptional service to all our customers. Thank you for taking my call to go over our process and allowing us the opportunity to service your vehicle. Kind regards, Michael Del Greco Service Director Sewell Infiniti of North Houston 281-569-3154
The best Customer service you can ask for!
The best Customer service you can ask for! Sewell took care of me the whole way and more! My salesman Jerry was kind and helpful to me and my family!
The best Customer service you can ask for!
The best Customer service you can ask for! Sewell took care of me the whole way and more! My salesman Jerry was kind and helpful to me and my family!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Kevin, we are pleased to hear we took great care of you and your family during the entire car-buying process. We will pass the kudos along to Jerry Schmidt and the rest of the team. Thank you for choosing Sewell!
Great experience, wonderful sales person, highly
Great experience, wonderful sales person, highly responsive and met all of our needs. Made the process very easy.
Great experience, wonderful sales person, highly
Great experience, wonderful sales person, highly responsive and met all of our needs. Made the process very easy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Jeff, we are happy to hear you had a great experience with your sales associate! Thank you for being a Sewell customer.
Nice salesperson.
Nice salesperson. Still don’t think they gave me a fair offer on my trade. A local dealership offered 3k more but I REALLY wanted the vehicle I purchased. The vehicle was the best price I had been able to locate so I am happy about that part.
Nice salesperson.
Nice salesperson. Still don’t think they gave me a fair offer on my trade. A local dealership offered 3k more but I REALLY wanted the vehicle I purchased. The vehicle was the best price I had been able to locate so I am happy about that part.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing, sgoods210. We will share your valuable feedback with the team at Sewell Infiniti of North Houston. We hope you are enjoying your new vehicle! Thank you for choosing Sewell, and we look forward to serving you again.
We have purchased four vehicles through Sewell Infiniti
We have purchased four vehicles through Sewell Infiniti of N Houston; always a positive experience.
We have purchased four vehicles through Sewell Infiniti
We have purchased four vehicles through Sewell Infiniti of N Houston; always a positive experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Dan and Nancy! We thank you for being loyal Sewell customers and hope to see you again soon.
Experience with Steven Baker, the new Car Director is the
Experience with Steven Baker, the new Car Director is the worst I've ever had. The way he treated my Loan Officer was rude and very unprofessional. He was very aggressive and never use any good word choices for someone at Director's level. I will not recommend anybody to purchase New Car from Sewell Infiniti as long as Steven Baker is their New Car Director. I had the WORST experience of my life with him. Brian Birdsall is knowledgeable and very experienced. He was nice to deal with and pretty much did most of the "Damage Control" caused by Steven Baker. Thanks Brian!
Experience with Steven Baker, the new Car Director is the
Experience with Steven Baker, the new Car Director is the worst I've ever had. The way he treated my Loan Officer was rude and very unprofessional. He was very aggressive and never use any good word choices for someone at Director's level. I will not recommend anybody to purchase New Car from Sewell Infiniti as long as Steven Baker is their New Car Director. I had the WORST experience of my life with him. Brian Birdsall is knowledgeable and very experienced. He was nice to deal with and pretty much did most of the "Damage Control" caused by Steven Baker. Thanks Brian!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Noah, Thank you for taking the time to make us aware of your experience. I appreciate you giving me the opportunity to further discuss these concerns with you. Please let me know if I may assist you further in the future. We thank you for your business and your valuable feedback. Sincerely, Matt Martinez General Sales Manager Sewell Infiniti of North Houston
Quick service and quotes.
Quick service and quotes.I’love the car wash. Courteous staff. Loaner car a real plus.
Quick service and quotes.
Quick service and quotes.I’love the car wash. Courteous staff. Loaner car a real plus.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the compliment, Gailey. We are happy to hear you had a great experience. Thank you for choosing Sewell, and we look forward to serving you again.
80K Maintenance service
Completely satisfied with the service experience. From the greeting, communications and completion. Loaner vehicle made it easy to get back to work and return when service was completed. Thanks Kelsey.
80K Maintenance service
Completely satisfied with the service experience. From the greeting, communications and completion. Loaner vehicle made it easy to get back to work and return when service was completed. Thanks Kelsey.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to provide such positive feedback, Mr. Kee. We will pass along the kudos to Kelsey Vincent and the team! Thank you for choosing Sewell, and we look forward to serving you again.