Reviews
My salesman made this buying experience the best I’ve
My salesman made this buying experience the best I’ve ever had. I highly recommend Sewell
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, TChandler. We are glad you had a great experience with James Kelly, Adorion Robertson, and Lauren Farnum. We hope you enjoy your new Infiniti. Thank you for choosing Sewell; we look forward to serving you again.
Your customer service is superb and greatly appreciated.
My experience at Sewell is always fantastic!
My experience at Sewell is always fantastic! My service advisor was Super friendly and courteous and made sure that I was kept informed throughout the time my vehicle was being serviced. I could probably go to a different nearby dealership but I choose to drive an hour and a half for the exceptional service. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Meemaw08. We will pass along the positive feedback to Kelsey Vincent and the Sewell Infiniti of North Houston team. Thank you for choosing Sewell; we look forward to serving you again.
Great service, awesome experience.
Great service, awesome experience. The loaner car availability for any service makes it a very smooth experience. All the advisors are great and very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the compliment, Vince! We will pass the kudos along to Julie Pham, Juan Jaimes, and the rest of the team at Sewell Infiniti of North Houston. Thank you for being a loyal Sewell customer; we look forward to serving you again.
Provides excellent service, without worrying about
Provides excellent service, without worrying about getting ripped off. Kept informed as to the progress.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, alwertz51. We will pass along the positive feedback to Samantha Bernardy and the Sewell Infiniti of North Houston team. Thank you for choosing Sewell; we look forward to serving you again.
Did all paperwork in my name only as a surprise for my
Did all paperwork in my name only as a surprise for my wife. She did not know. However I waited for a phone call or text for approval all afternoon. Guess who got the text message to her phone 2.5 hours before I was even notified!! Yep my wife. Surprise ruined totally!!! You cannot undo this mistake and if the car was not for her that would not have ended well at all!!!
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Patrick Arnold is a credit to your dealership.
Patrick Arnold is a credit to your dealership. He has been helping my family for years with our leases and purchases. I believe this was our seventh transaction we closed on Wednesday. Patrick goes above and beyond to make the experience seamless. In general, people are always cautious of car salesman, but Patrick redefines that stereotype. We try and refer him to anyone considering a purchase or lease, and of course he will always have our business
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, Evan. We will pass along your kind words and positive feedback to Patrick Arnold and the Sewell Infiniti of North Houston team. Thank you for being a loyal Sewell customer; we look forward to serving you again.
I loved this place.
I loved this place. The experience was great. Every detail was taken care of during our purchase of the car. Our salesman Trey was great, knowledgeable, and personable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, kderouen2003. We are glad you had a great experience with Trey Zermeno and the team at Sewell Infiniti of North Houston. We hope you enjoy your new Infiniti. Thank you for choosing Sewell; we look forward to serving you again.
Sales presentation for several unnecessary items during
Sales presentation for several unnecessary items during "routine oil change" and state inspection on vehicle with 30K miles. Recommended replacement of rear tires, front end alignment, wiper blades cabin and air filters, and battery, .
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Dear Donsandrock, Thank you for sharing your experience with us. We value all feedback at Sewell, and your satisfaction is our highest priority. It is important to us that we address your concerns at a time that is convenient for you. Please call me at 281-569-3154 or email me at mdelgreco@sewell.com. Thank you again, and I look forward to speaking with you. Sincerely, Michael DelGreco Service Director Sewell Infiniti of North Houston
Cordial and knowledgeable service personnel.
Cordial and knowledgeable service personnel. A joy to be treated like a customer! Congratulations to the management fir their well trainer employees!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, hmwillars. We will pass along the positive feedback to Julie Pham and the Sewell Infiniti of North Houston team. Thank you for being a loyal Sewell customer; we look forward to serving you again.
James Kelly for Salesman of YEAR
My experience at Sewell Infiniti of North Houston was excellent, mainly because my salesman James Kelly was very informative throughout the entire process. I didn't feel like I was just another sale he created a personable connection with me and my husband.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Michelle. We are glad you had a great experience with James Kelly. We hope you enjoy your new vehicle. Thank you for choosing Sewell; we look forward to serving you again.