Armadillo Auto Sales

If I could give this dealership 0 stars I would. Bought a 2013 Subaru Outback right before the pandemic—within weeks of purchase it needed a new transmission, engine reseal, brakes, and alternator. After much ado with the owner who was hard to communicate with and would only do so via email, we got a refurbished transmission via Subaru since no private shop would touch it and the owner had the engine repaired at his shop. Lo and behold, once the pandemic eased up a bit and started driving a bit more, we noticed an oil leak. Brought it in for an oil change and had the dealer look at it and said the whole engine needs a reseal, that the last one was just a patch job. I contacted Armadillo immediately once we discovered that the transmission repair exhausted our extended warranty and I was vehement that I speak with the owner and find a resolution to this problem, as I felt I was sold a lemon. And without missing a beat, the owner quickly replied once I contacted the BBB, which he was upset that I contacted a “watchdog” and told me he would no longer communicate with me because I was snarky. I’ve been in customer service management for over 20 years and never would I ever dream of placing the onus on the customer; it is my job to stand behind whatever it is I’m selling and not be sexist and divert attention from the massive issues at hand (another $5000 worth of work because I also have an after market suspension as well that needs replacing). I say sexist because he would only deal with my husband, despite it being my car, and sited portions of my email that he didn’t like as to why he was no longer talking to us; I guess he doesn’t like when women speak up for themselves and make demands. Additionally, a local shop that I went to for a second opinion is telling me that it’s probably not worth fixing. So I have every right to be upset and it’s the owners job to alleviate my concerns and stand behind their business. Buyer beware and like others said, do yourself the favor and don’t trust them, they will sell you anything. Get the car checked out first, or better yet, go elsewhere. I’m now out 12k in the middle of a pandemic.

Our sakes person was Daisy Fuentes, she did an excellent job, The car that I purchased was ready for a test drive when we first arrived. The car looked and performed very well. My trade in was evaluated and after some conversation, a very reasonable offer was tendered which I accepted. When we arrived, I seriously did not think that I would buy the car, but Daisy and the others involved made a fair offer and arranged financing, this all occurred in less than 2 hours. I am most pleased with the way that I was treated, the professionalism of the personnel, and their preparedness for my visit.

I want to start by saying thank you to the Manager Bill and my salesperson Hasam. You made my car buying process easy, painless and above all you treated me with respect and like a human being. I also want to say a special thank you to your behind the scenes staff (mechanics and support staff) for taking care of my vehicle after the purchase was made. I truly appreciate you all and will always recommend your dealership to anyone I know. The service you provide truly sets you apart from the other dealerships in the area. Thank you again. I look forward to doing business with you again.

Husam was very friendly, not at all pushy. Very easy to work with. We got a great deal on a 2015 Volkswagen and we love it!

Very disappointing experience. We looked at a used car, that we wanted to pay cash for. They disclosed that the A/C wasn't working. After paying $189 to Lexus for an independent inspection, we'd agreed to buy the car pending the repair of the A/C. When Todd said he'd call with an update, a call was never received. I called. Was told the repair was done, just needed to be tested. Weeks later they sent a text asking if we were still interested; a delay in the repair - wrong part sent (????). We agreed we were still interested. Another couple of weeks go by with no update. I contacted them. No response. I saw yesterday that they'd sold (or removed) the car from their listing. I think if you are needing credit, they'll probably welcome you with open arms. For me though, I'd never recommend them to a friend.

Found Armadillo online for a car. Read the great reviews. Dealt with Sam. Great help, no pushy sales. Found a great car at a good price. Very Happy!

This is a great place to start your credit or recover from it. They will provide you with different options to have a positive outcome. They give you the maximum amount of trade-in for your vehicle. I would definitely recommend people or customers who want to build their credit or purchase the car they want. They has excellent varieties of cars to choose from.

Really great experience during sales, great price ! And really great services after the sale ! The owner Tod is a man of Integrity ! I can't say enough good things about them !

Ability to negotiate was great. Very nice staff all around.

Great job, very friendly, not pushy!