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Gretna Auto Outlet

(536 reviews)
Visit Gretna Auto Outlet
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–4:00pm
2023 consumer dealer award
View 6 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(888) 902-1044 (888) 902-1044

Reviews

(536 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gretna Auto Outlet from DealerRater.

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Three coins in a fountain

The review title just makes me laugh. It's one of my favorite lines from Planes, Trains & Automobiles. So, I bought a Volvo here. This is the third car I've bought from the same place in about four years. We got another car for my kid recently and we keep coming back. The service and experience are great. The same people are there every time. It's not like most dealerships that have crazy turnover. Its nice to be recognized when you walk in and treated like a client, not just a commission. We drove a few cars, and Brad found me exactly the perfect car for me at a price I felt comfortable with. I really think this is one of the best places in the metro to get a used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

look for a suv

it wasn't what I wanted after all, I saw something that interested me, but when I got the information on it, I decided not to go that route.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
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Good experience

We had a good experience at this dealer. We had a specific car in mind to look at and at the end of the day they worked with us on a price. The employees were easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Oscar was awesome!

Great price, work with you as much as possible. They got my suv even lower than they initially told me. Everyone there was so nice and helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

QUICK PAINLESS

WAS VERY HAPPY WITH MY EXPERIENCE, FROM THE SALESMAN TO THE FINANCE DEPARTMENT. WOULD HIGHLY RECOMEND THEM TO ALL MY FREINDS AND FAMILY. WILL BE RETURNING AGAIN IN THE FUTURE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Worst experience: Customer service and vehicle

Mitch (our salesman) is AWFUL and his managers. Zero integrity. Dont get me wronf he was great when he was working the sale, leading us to not worry about other reviews. The minute we purchased until now (only 30 days later) has been miserable. We did not get an owner's manual or keys ($300) the passenger seat turned out to be broken ($1,000), oil leak, power steering leak, bad battery, balance is off, 3 brake lights out .. and this was all in the first two weeks. And where was Mitch?? Or anyone for that mattematter.. Who knows. Neither him or any manager would even return our calls. We did get contacted by the title specialist advising we had to take the title in for inspection, which is their responsibility (prior to the sale) The sheriff's department even asked who we bought this from and that we should charge them for our time and miles. When we called to ask about the repairs and cosy they said "that is too bad, you bought it as is" nice. Finally we financed some of the vehicle and they included taxes in it ($840) and guess who pocketed it? We still have not seen the money but we did receive a statement for payment due. We have returned everything that they asked for. And now we have a fine for expires licenses.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Outstanding

Brad was for professional and accommodated all of my needs. Additionally, he assisted with finding the exact car that would fit my needs. I didn't feel pressured to buy at anytime. The overall experience was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

GREAT TIME!

Fastest and easiest car buying process I have ever been a part of! Everyone that worked there was so so great. Greeted me before I even walked in. Rodney Pettit is a dear friend of mine and he always gives me the best deals! I highly suggest you go to him for your next used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

They are awesome people

Everyone I had help me exceeded beyond compare! They understood where I was and what I needed and gave me the truck I wanted thank you everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Excellent Customer Service! We love our new Diesel!

Cole was excellent to deal with and answered all of our questions. We had been looking for awhile now for a truck to pull our fifth wheel camper. We found one at Gretna Auto Outlet and were able to figure everything out over the phone. We drove in from out of state the truck was everything we'd hoped for from the pictures on the website. We were in & out of there in a short time after test driving it and signing the paperwork. Both the General Manager and the Owner came out to thank us for our business. We will definitely be back for our next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.