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National Auto Warehouse

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (52 reviews)
Sales hours: 10:00am to 4:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm Closed
Tuesday 9:00am–6:00pm 9:00am–6:00pm
Wednesday 9:00am–6:00pm Closed
Thursday 9:00am–6:00pm 9:00am–6:00pm
Friday 9:00am–6:00pm Closed
Saturday 10:00am–4:00pm Closed
Sunday Closed Closed
(865) 205-9226 (865) 205-9226

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (52 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of National Auto Warehouse from DealerRater.

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Great company to deal with!

Brent and Rachel made the buying and shipping process incredibly easy. Before I knew it, my dream car had crossed a thousand miles and was in my driveway. Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great place

It's a family owned business which is very nice. The salesperson (owner) was friendly and personable. Knowledgable. The secretary was very helpful. The purchase process was fully explained. Very fair in their pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice Folks. Lousy Car.

Be careful. I bought a 2010 VW GTI from these folks in October. The vehicle began having oil leak issues within three weeks. I gave them an opportunity to fix the car and paid them several thousand more dollars to do so. Within a month or so it was leaking oil again. They repaired the car again in January (at no cost to me), but it’s now March and leaking oil again. I wish they had simply refunded my money as I initially requested and as I requested after the initial repair failed. They are nice folks who made an attempt to correct the problem, but ultimately they sold a poor product and were unable to correct the problem. It’s been a nightmare purchase.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Very easy deal for me

I was looking to possibly purchase new vehicle for myself they had 5 of the vehicle I wanted to look at and were very very easy to deal with. And MADE my deal work the way i wanted it too. Highly recommend them. I am even from out of town and they made sure to get things handled in the allotted time I was visiting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic dealer for enthusiasrs

I bought one of the Jetta tdi sportwagens that were recently returned to the market. Mark knew everything about these cars and was a pleasure to deal with. Fair price, and great process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They knew it was bad from the start

They knew it was bad from the start. New C02, new catalytic converter, that we had to ask them for. They said those vans just stutter. Then had to put in a $3800 transmission. I asked the owner Michael to by it back just for what I paid for it and he said no, you had it for 3 months and put some miles on it. Yeah a few as it was undrivable for 2 months. Just a shady place, looks nice on the outside, but ethics are bad.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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First Vehicle for my Daughter

The experience was great. This was the first stop after an intensive internet search and five different dealers. We pivoted from the original vehicle of interest at NAW to the right vehicle for my daughter after visiting all the other dealerships on our journey. Brent was awesome. 1. Knowledgeable 2. Upfront, honest and fair 3. Not pushy 4. Did not try to pressure or put me on a vehicle I did not need to consider. 5. Did not hesitate with all of my questions I would highly recommend them to anyone looking for a used car. I will return if in need of another quality used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking time to leave us a review. We look forward to working with you again.

My son’s first car

Brent and the office staff were very friendly and helpful. My son wanted a BMW, and we got a really nice one at a good price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking time to leave us a review. We look forward to working with you again.

Son's first car

Mike and the team were great to work with. He does an excellent job of preparing cars for their new owners. We will definitely recommend NAW to others. I will be back next time we need a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking time to leave us a review. We look forward to working with you again.

Hard pressed to find a better place to get a car

I had a long experience over a couple of weeks and they couldnt have been any more friendly and professional.... Would recommend without hesitation. Great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking time to leave us a review. We look forward to working with you again.