Reviews
Omar Salazar did a great job great customer service and
Omar Salazar did a great job great customer service and had great experience in cars and was insightful!
Omar Salazar did a great job great customer service and
Omar Salazar did a great job great customer service and had great experience in cars and was insightful!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, Oscar! We're thrilled to hear that Omar provided you with great customer service and insightful support. Your feedback inspires us to continue delivering trustworthy and reliable service, and we can't wait to welcome you back soon!
Omar Salazar did a great job great customer service and
Omar Salazar did a great job great customer service and had great experience in cars and was insightful!
Omar Salazar did a great job great customer service and
Omar Salazar did a great job great customer service and had great experience in cars and was insightful!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Oscar! We're thrilled to hear that Omar provided great customer service and shared his insightful experience with cars. Your feedback inspires our team to continue delivering reliable and trustworthy service, and we can't wait to welcome you back!
Bought a car two weeks ago, not satisfied with Jorge who
Bought a car two weeks ago, not satisfied with Jorge who claimed his name would never be on here for a bad review that he took care of business. He promised to mail the metal temp plates to us on Monday after we purchased since we aren’t local and we still have no plates. Can’t legally drive the car that they got the money for. Pretty disappointed in the efforts and no one answers the phone or calls back.
Bought a car two weeks ago, not satisfied with Jorge who
Bought a car two weeks ago, not satisfied with Jorge who claimed his name would never be on here for a bad review that he took care of business. He promised to mail the metal temp plates to us on Monday after we purchased since we aren’t local and we still have no plates. Can’t legally drive the car that they got the money for. Pretty disappointed in the efforts and no one answers the phone or calls back.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi there. I'm so very sorry about this! I'm just now seeing this review. I sincerely apologize for your experience with Jorge and the delay in receiving your metal temp plates. Your frustration is completely understandable, and we appreciate you bringing this to our attention. We are committed to providing reliable service and will ensure that your situation is addressed promptly. If you still have not yet received your plates, please reach out to Shaun directly at shaun@usadirectauto.com so he can help resolve this issue for you.
Not sure!
Not sure!Seen and heard negativity on my visit! Price change from the internet to the in person visit! Price increased!
Not sure!
Not sure!Seen and heard negativity on my visit! Price change from the internet to the in person visit! Price increased!
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi there, thank you for sharing your experience with us. Sorry I'm just now seeing this review and I'm sorry to hear about the negativity you encountered and the unexpected price change during your visit. We strive for customer-centric service and your feedback helps us improve, so we would love to invite you back to show you our commitment to honesty and reliability.
Horrible customer service .
Horrible customer service . I have called several times in 2 months no one ever returns the call. I am still waiting on plates and title and I paid cash .
Horrible customer service .
Horrible customer service . I have called several times in 2 months no one ever returns the call. I am still waiting on plates and title and I paid cash .
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Dian, I'm so sorry I'm just now seeing this review and I'm truly sorry to hear about your experience with our customer service. Your frustration is completely understandable, and I appreciate you bringing this to our attention. We are committed to being reliable and trustworthy, and I will ensure our team addresses your concerns promptly so you can receive your plates and title as soon as possible. Please feel free to reach out to Shaun directly at shaun@usadirectauto.com if you need further assistance.
Customer support was helpful and nice.
Customer support was helpful and nice. The transaction and price was explained well and everything went smoothly
Customer support was helpful and nice.
Customer support was helpful and nice. The transaction and price was explained well and everything went smoothly
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Horrible customer service.
Horrible customer service. The payment department bugs you with text messages constantly even after asking them not to txt you and to email instead. Their online payment system never works and they want you to Zelle payments so that you have no security. Also the Zelle account changes every other month. They will be great before signing paperwork and after it’s a total 180. Do not buy here.
Horrible customer service.
Horrible customer service. The payment department bugs you with text messages constantly even after asking them not to txt you and to email instead. Their online payment system never works and they want you to Zelle payments so that you have no security. Also the Zelle account changes every other month. They will be great before signing paperwork and after it’s a total 180. Do not buy here.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The dealership is clean and presentable, but the pricing
The dealership is clean and presentable, but the pricing practices are outrageous. They tacked on excessive fees and unwanted equipment, including LoJack, and refused to remove them or negotiate. Without a warranty, the out-the-door price jumped 30%, and with a warranty it would have been 50% higher than the car’s actual value. They wouldn’t explain any of the fees, simply saying, “That’s what they are.” It felt like they didn’t want to sell a car that had sat on the lot for nearly four months. Extremely frustrating experience.
The dealership is clean and presentable, but the pricing
The dealership is clean and presentable, but the pricing practices are outrageous. They tacked on excessive fees and unwanted equipment, including LoJack, and refused to remove them or negotiate. Without a warranty, the out-the-door price jumped 30%, and with a warranty it would have been 50% higher than the car’s actual value. They wouldn’t explain any of the fees, simply saying, “That’s what they are.” It felt like they didn’t want to sell a car that had sat on the lot for nearly four months. Extremely frustrating experience.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Rockey Tupag made my experience very good with USA direct
Rockey Tupag made my experience very good with USA direct auto a person who makes sure you are satisfied with your experience. I appreciate all his effort and time he took with me. Thank you again.
Rockey Tupag made my experience very good with USA direct
Rockey Tupag made my experience very good with USA direct auto a person who makes sure you are satisfied with your experience. I appreciate all his effort and time he took with me. Thank you again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The salesman was very patient with me and loved the
The salesman was very patient with me and loved the experience salesman person Yobani did an awesome job
The salesman was very patient with me and loved the
The salesman was very patient with me and loved the experience salesman person Yobani did an awesome job
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car