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Russ Darrow Chrysler Dodge Jeep RAM of Madison

(1,647 reviews)
Visit Russ Darrow Chrysler Dodge Jeep RAM of Madison
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
New (877) 286-0047 (877) 286-0047
Used (608) 807-5361 (608) 807-5361
Service (608) 338-1577 (608) 338-1577

Reviews

(1,647 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison from DealerRater.

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Mike K.

Working with Mike was great. He was very amiable and helpful! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Worst dealership!!!

I purchased a used vehicle from the dealership and no less then 2 hours after leaving the check engine light came on and the passenger side windows wouldn't roll down. So I gave the dealership a call only for them to call me back saying the manager said he won't do anything for us because we already got a "deal" on the truck. I then turned around and immediately called the next manager up from the used car sales manager and left him a voicemail which he has yet to return my call and it has been more then a week later. If I could rate russ darrow less then one star I would. Absolutely would never recommend this dealership to any person I know, in fact if they were even debating going there I would strongly urge them against it. RUSS DARROW SELLS CHEAP FAULTY VEHICLES!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ian G.

Ian was absolutely wonderful to work with. Drove down from Wausau to purchase because Ian made it so easy. Had numerous problems with Jeep dealer in Wausau. Thanks Ian!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Lucas B.

Everything was excellent in every way! Thanks for all your help Lucas!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ian and Steve

I really love the service that they provided me. Very very friendly people her at Russ Darrow. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Julie K.

Good experience. Very easy to work with. Thanks so much Julie!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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very satisfied

very engaging and outgoing. very eager to assist us and help us with the completing the buying process. We will definitely use this dealership again and refer others. We were very satisfied with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ian G.

Excellent- repeat customer and will return in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jake K.

It was very awesome to work with Jake. Thanks for the new car Jake!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Alec T.

Everything was taken care of in a friendly and professional manner. Thank you for all the help guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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