Reviews
Great, easy experience, as always!
Yet another great buying experience with Lucas! Easy from start to finish. Lucas really knows his vehicles. Answers all my questions easily. Best salesman ever! :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again! We truly appreciate your business! See you in for service!
Veterans-DO NOT BUY FROM RUS DARROW in MADISON
We received an offer under USAA car buying service for a “guaranteed” price. Subsequently, we received an e-mail from Russ Darrow dealership with the “exclusive offer” for us for being a USAA member and veteran! When we got there (and after test driving this vehicle), Lucas Branum, sales rep, told us “the price given to us was incorrectly listed.” When I asked them if they would honor the price we were given, they said they would not “just eat the mistake!” The price they give to you is to lure you into the store so they can rip you off. These people have no integrity! Sad that they don’t support Veterans, especially given this was Memorial Day! No integrity!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Rose, very sorry to hear about your experience. It's very unfortunate that the USAA site is pulling the value incorrectly on their site for the Ram 1500 Classic. We are working them to resolve this, and truly apologize for the inconvenience.
It is not USAA that is reporting incorrectly. I received an e-mail from YOUR company with a GUARANTEED price! That is just flat out false information you are giving to VETERANS who defend your freedom! If you didn’t intend on honoring the price, you should not have e-mailed it to me! It is appallingly. I intend to call your management team and report to the BBB and every veteran website possible to let them know how shady this is. I have filed a complaint with USAA.
Oil change
Service is always within reasonable wait time. Pricing is fair and staff is always professional. Flavored popcorn is a huge plus with plenty of beverages to choose from.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We appreciate your business!
Exceptional service
It's a fast and friendly dealerhip and the staff always taking the extra steps to satisfy customers. Recommending this dealership to friends and families.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kind words. We appreciate your business!
Upgrade to Jeep Grand Cherokee
I had offers from multiple dealers. Bob was able to reel me in by being open to negotiation and his ability to structure a mutually convenient deal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review, we appreciate your business!
New Durango purchase
This was my third purchase from Russ Darrow and have always been happy with the dealership we felt with Don Miller once and wlll never go back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks again guys! Enjoy the new Durango, we appreciate your business!
Great Experience
Lucas was very knowledgeable on the Chrysler Pacifica and helped find us the best one that fit our needs. The process was quick and painless. I will definitely come back for my next car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We appreciate your business. Enjoy your new Pacifica!
Oil change
Went in for and oil change. Was told I need a new radiator on a 2016 van. I was also told someone would contact me for a quote and no one has contacted me yet. Also the paint on the hood is bubbling and was supposed to get a quote on that as well.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We'll forward to the management team so we can get those quotes to you. Sorry for the delay.
Maintenance
Rob was very helpful, very friendly and provided exceptional service. He answered all of my questions about my Jeep seeming weird/smelling like something was burning. Well done Rob!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, we appreciate your business!
Friendly efficient service
The service writer I worked with for this service was amazing. She was so friendly efficient and helpful. It's unusual to find such good service these days!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review! We appreciate your business!