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Audi Cincinnati East

(492 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award

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See all 10 vehicles from this dealership.

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Reviews

(492 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Cincinnati East from DealerRater.

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Service clerk couldn’t find my file initially but finally

Service clerk couldn’t find my file initially but finally could, then had problems finding my bill. Then it took half an hour to retrieve my car on which the work had been completed the previous day, despite there being only one other customer!

Service clerk couldn’t find my file initially but finally

Service clerk couldn’t find my file initially but finally could, then had problems finding my bill. Then it took half an hour to retrieve my car on which the work had been completed the previous day, despite there being only one other customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Great service.

Great service. They are very knowledgeable and polite service advisors. Car was ready on time and was washed before I picked up.

Great service.

Great service. They are very knowledgeable and polite service advisors. Car was ready on time and was washed before I picked up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Very good service!

Very good service! The timing was accurate , and all the work was well done etc.

Very good service!

Very good service! The timing was accurate , and all the work was well done etc.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Terrible!

Terrible! Stay away!! They would not fix a recall, am looking to initiate a class action suit. Dangerous

Terrible!

Terrible! Stay away!! They would not fix a recall, am looking to initiate a class action suit. Dangerous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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The folks in the service area always do a good job of

The folks in the service area always do a good job of seeing that I am well taken care of.

The folks in the service area always do a good job of

The folks in the service area always do a good job of seeing that I am well taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Always a great experience.

Always a great experience. Everything was taken care of quickly and smoothly. My service was completed even faster than estimated.

Always a great experience.

Always a great experience. Everything was taken care of quickly and smoothly. My service was completed even faster than estimated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Both Mike and Patrick were most helpful in providing me

Both Mike and Patrick were most helpful in providing me the necessary documents to allow me to acquire a new Q5 remotely. The transaction went very smoothly and I am also very happy with the vehicle.

Both Mike and Patrick were most helpful in providing me

Both Mike and Patrick were most helpful in providing me the necessary documents to allow me to acquire a new Q5 remotely. The transaction went very smoothly and I am also very happy with the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I was very happy with my experience yesterday at Audi

I was very happy with my experience yesterday at Audi Cincinnati East as always thanks.

I was very happy with my experience yesterday at Audi

I was very happy with my experience yesterday at Audi Cincinnati East as always thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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The Audi Service team is absolutely fantastic!

The Audi Service team is absolutely fantastic! They know their products, they put the customer first, and they are so nice and thoughtful and friendly.

The Audi Service team is absolutely fantastic!

The Audi Service team is absolutely fantastic! They know their products, they put the customer first, and they are so nice and thoughtful and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I appreciate the great communication and the prompt

I appreciate the great communication and the prompt resolution of my problem. I also appreciate the use of a loaner car.

I appreciate the great communication and the prompt

I appreciate the great communication and the prompt resolution of my problem. I also appreciate the use of a loaner car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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