Reviews
Thrilled
I was very pleased with the way Mary Rosado listed to what I was looking for and what my concerns were she helped me narrow down some choices then placed me with William Ledbetter who helped me thru the final stages of the purchase and he answered my questions in complete detail and in terms I could understand. Everyone there was very friendly and noone tried to put in into a vehicle that i could not afford or did not like. I am very happy with my purchase and when the time comes to buy another car i will come back to there car lot
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Making sure you get exactly what you want in a new car, at a great price, is a top priority to us at Five Star Chrysler Dodge Jeep Ram. We’re happy to hear Mary was able to help find a great new car to suit your needs. We look forward to working with you again in the future. Keep enjoying your new car!
Love our Jeep!
My husband has wanted a Jeep all of his adult life. Josh was able to answer every question we had and was there for us every step of the way during the process. He knowledgeable and friendly and we highly recommend this young man if you are interested in buying a car. He will give you 150% and you will not regret it! Thank you Josh!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recommendation and positive comments about Josh and the Five Star Chrysler Dodge Jeep Ram team! We’re glad Josh could help you and your husband find a new Jeep to suit your needs. Let us know how we can help again in the future. Thanks again for your positive review!
Great Salesman
I met William for the first time while looking for a car. This young man was very professional and honest with me. When I decide to purcahse a car it will be from William.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words about William! We’re glad he could provide an enjoyable car shopping experience for you. Please let us know how we can help with your future car purchase. We look forward to working with you!
Broken Promises Revisited
I recently wrote a review and want to add an addendum. I have now received my second key and, although I have not yet received the information I need to get my Tag, the salesman did at least send me a second Temporary Tag so I have another month to, hopefully, receive my documents. It took a while, but I was finally acknowledged. Thank you for this.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your patience while we have been working to try to resolve the key and tag issues with you, Michelle. Providing a positive customer experience is very important to us at Five Star Chrysler Dodge Jeep Ram, and we are working hard to ensure you are well taken care of. Thank you for sharing this update. We look forward to continuing to work with you.
outstanding
Outstanding service and sales incl. Consistent follow up from mr.randy burkey. It is the first time incl.the general manager where a car dealership presented itself as an outstanding team effort to get a great experience in buying my new car. I am partial thankful for the effort of my salesperson which answered all questions and helped me getting through this experience comfortable. Best experience ever. I highly recommend this team. Thank you
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your recommendation and kind words about our team at Five Star Chrysler Dodge Jeep Ram! We appreciate you trusting us for your new vehicle needs, and we are happy to help with any future car or service needs you may have. Let us know how we can continue to help.
Broken Promises
I bought a 2012 Jeep Cherokee and was told upon leaving that the salesman, Brandon Hardison, would mail me a second key as he could not find it right now. It has been a month, and after an email, several calls and even a call to the Sales Manager (which was not returned), no key. These keys are very expensive, as it is one that unlocks the car and pops the back window open. Also, in two days my temporary tag expires and still no paperwork from them to get my title. So, in 30 hours, I will be driving illegally with no tag. I will try more calls but when I do call, the person who answers the phone is rather rude and my calls do not get returned. I drove for 2 hours to buy this car from them or I would be in their showroom daily. I certainly would NOT recommend this dealer to anyone. Well, maybe to an enemy.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Best deal and great service
We had a great buying experience with Five Star Chrysler Dodge Jeep Ram in Warner Robins. The customer service was excellent and they went out of their way to make sure we were happy with our purchase. Thanks again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Providing an excellent customer experience is a top priority to our team at Five Star Chrysler Dodge Jeep Ram, John. We’re glad you were pleased with the service you received, and we hope you are enjoying your new car. We look forward to providing an excellent experience for you again. Thank you for your business and your positive feedback!
2014 Dodge Ram Purchase
I decided to purchase a new truck yesterday and informed the sales person (Jeremy Coleman) and he immediately made sure that the vehicle was identified with my name so that it would not be sold to someone else. We set up an appointment for today and I came in and took care of the paperwork and was out the door in about 2 hours. Everyone at 5 Star made the car buying experience less painful by explaining everything upfront so there were really no questions to ask. It was a pleasure dealing with 5 Star and would highly recommend to anyone looking for a new or used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What a wonderful first impression!
Mary's excellent professionalism and customer service response got me to return her call and set up an appointment for a test drive. She is truly a refreshing change and should be commended for a personality to get potential customers in the door. I could tell she enjoys her job and if she doesn't, sure couldn't tell! Apparently, she understands the importance of a pleasing personality; made all the difference to what ended up being a great experience!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding service from Shawn Vicknir Parts Dept
Shawn Vicknair in the Parts Dept came to my rescue and was able to identify and order the correct wheel locks for my new 2014 Town & Country van. He went out of is way to verify and locate the locks and have them sent to the dealership in Warner Robins the next day. This was very important to us because we were leaving for a trip to Florida to visit family the following day Shawn gave us excellent service which makes 5 Star Chrysler Doge Jeep my favorite dealership now! Shawn Vicknair is a true professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words about Shawn and the Five Star Chrysler Dodge Jeep Ram team, Greg! We're glad Shawn could help provide an excellent experience and get your wheel lock situation resolved quickly. We appreciate your trust in us for your parts needs, and we look forward to working with you again. Please let us know how we can help in the future.
