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Riverside Mazda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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excellent

The gentleman on the front desk Eric was awesome . Very polite ,dedicated & knowledgeable he even showed me the coffee maker and how to make my coffee ,after when my car was ready he did not call me just came to me shake my hand like an old friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Seyed, thank you for the awesome feedback! We're very happy to hear that Eric was there to provide you with great service. We thank you again and be sure to like us on Facebook to catch the latest service specials! Best, Richard Michaelson - General Manager - rmichaelson@riversidemetro.com

Great place to service your car.

Very friendly with customers. Very knowledgeable about the cars that they work on. I also like the areas they offer to wait for your car to be serviced. Great refreshments for customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Marilyn - We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing comfortable facilities as well as friendly and knowledgeable service to our guests. Please come see us for any future needs! Thanks again. Best, Richard Michaelson - General Manager - rmichaelson@riversidemetro.com

frindly staff, but took along time for paperwork

Took for ever to get paper work done for us to sign. Received a call a few days later that I needed to come back and sign more paper work that was missed. When I called back no one knew of any other forms that needed signing. Have heard nothing as of yet if everything if ok.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David, I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would appreciate the chance to talk with you more about this. Hope to hear from you soon. Best, Richard Michaelson - General Manager - rmichaelson@riversidemetro.com

Commonwealth Audi Volkswagen Santa Ana, CA

I bought a used Toyota from this dealership. They professional, fair and did not apply any pressure tactics. The facility was clean and well taken care of. A very positive car buying experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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unprofessional dealership

I frequently lease vehicles every 3 years. A few years ago I physically went in to this dealership and they refused to work with me without running credit (I lease so it's obviously awesome credit ). This time o attempted to get a price quote and negotiate by email before driving 40 miles and wasting a whole day just to find out they weren't willing to negotiate. Since I refused to come in they refused to work with me. Pointless to even talk to this dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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this is what car buying should be like

out of 4 dealers we requested an internet quote from Riverside was the only one we actually got one from. we took our quote down to see them and got the car we were looking for at the price quoted. no haggling, no trying to get us to buy products we didn't want. what a pleasure! from the time we walked on the dealership until we left we were dealt with in a friendly, professional manner. our salesman, Larry was a pleasure to deal with. his boss, Brian was too, and has called several times to just check and see how things are going. follow up calls from a car dealership? new to me! great experience all the way around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The worst service ever!

I am interested in purchasing a 2012 Veloster. So after contacting this dealership via phone and e-mail in regards to availability of a vehicle with desired specifications for a test drive, a test drive appointment was set. Upon arriving I was given several lame stories as to why the discussed vehicle is actually not available. Not only the service person who scheduled a test drive lied about having the vehicle with desired specifications, they did not have any Veloster on the lot for me to test drive. And on top of it all, they are not even able to get the car with requested specifications. So LAME!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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